2003 Tile Store installed full tile stand up shower. January 2009 I began full kitchen remodel. A kitchen wall shares a wall with shower. Removed sheetrock & discovered black mold, studs were wet and rotted & adjacent floor was rotted. Shower not used for two weeks we also discovered there was 1-2 inches of standing water in the tub liner. Called Tile Store and the receptionist said manager was doing inventory, I said I had a major problem, she said he will have to call me back. I said inventory is more important than customer service? She said yes. Had one of the owners inspect the shower and he insisted it was normal to have standing water in the base and he would not correct it. I later filled the shower up with 1 inch of water and it created numerous leaks. Also the limestone base is crumbling and the curb is sinking. Hmmm wonder where the leak is coming from? Went to store & was told the owner just sat down to eat lunch and would call me later. I insisted on speaking to him and he came out very angry & said their workmanship was good for 1 year. I would be charged to fix. Customer service and quality of work are terrible. STAY AWAY!
Posted: 1/09/2009 • Link to this review