I was looking forward to getting an estimate from the Tileman, based on the reviews here. Unfortunately, he came to my home, measured my areas, but never got back to me. I have tried to call but with no return phone call. I would think that this is very unprofessional.
Posted: 11/14/2006 • Last edited: 1/02/2008 • Link to this review
I was not aware of this issue for this customer. I always try to answer every phone call and return every email. I offer my most sincere apologies to this customer. I have made numerous upgrades to my communication/email capabilities and do not expect this problem in the future.
I read such glowing reviews, I emailed Tileman and received a notice saying they would get back to me, but if I need immediate service to call. I did and left a message, but never got a call back.
Posted: 11/01/2006 • Last edited: 1/02/2008 • Link to this review
I would like to offer my most sincere apologies to this customer. I am currently experiencing communication issues with my voice mail/email. I am working diligently to correct these problems and will hopefully have them resolved in the near future.
We were perplexed as to whom we should use for our countertops. I am a perfectionist. Less than perfect would not do. Stan's work was top notch and he will spend as much time with a leary customer as needed. EXCELLENT EXCELLENT EXCELLENT
Posted: 7/08/2006 • Last edited: 1/02/2008 • Link to this review
I called Stan to see if he could do our bathrooms. Due to our location, he was not able to do the job. With that being said, Stan spent about a half hour on the phone giving me advice on what I should ask and look for in a contractor. He went far beyond the call of duty and that really means a lot!!
Posted: 7/05/2006 • Last edited: 1/02/2008 • Link to this review
Stan from T.M.E. responded to our e mail quickly. He let us know that he had a few other jobs going on and what his availability was. His estimate was competitive and when he and his crew came to do the work, they did an INCREDIBLE job. Our kitchen backsplash is georgous. They could not have done a better job. He was very helpful with guidance on decisions with still letting us make the final call. I HIGHLY recommend this company (Stan and his crew) to anyone in need of tile work.
Posted: 1/07/2006 • Last edited: 1/02/2008 • Link to this review
We recently required our bathroom to be re-tiled, and to begin the process, I requested estimates from more than 10 tile contractors. Not only did the estimates range more than $10,000 from the lowest to the highest, I had an uneasy feeling with many of the contractors that I was being taken advantage of. Not so with Stan of TME! From the moment I met him, I found him to be trustworthy, honest and forthright about our tile problems. His proposed solution fell right in the middle of the price spectrum, and was a repair job I could be sure would last! Stan and his team were on time with the work, receptive to our input, and up-front about changes and areas where the estimate would increase. My bathroom is beautiful and we WILL use TME again!
Posted: 6/29/2005 • Last edited: 1/02/2008 • Link to this review