I contracted with Timber Ridge to extend/repair and paint my fence in January 2015. I followed up 4X regarding the paint job. I was told they were setting the schedule and would call me back. I never received any call backs, and every time I called the customer service girl just seemed annoyed that she had deal with me. They just came out today (5/6/15), unannounced, to paint my fence. I was concerned that they were going to paint without cleaning the fence first so I called the office. I asked if the fence would be pressure washed first since it had mud, bird poop, mold, etc. on it. She said no, they paint right over that. When I questioned that method she got offended and hung up on me. I then contacted the owner thinking he would want to know that a paying customer was very dissatisfied. I was wrong. He was no help and was actually argumentative. DO NOT use this company!
Posted: 5/08/2015 • Link to this review
I called Timber Ridge when I discovered the fence I had installed by another fence company in 2008 was not pressure treated properly. Richard with Timber Ridge thoroughly inspected the rotten fencing and gave me a fair and reasonable turnkey quote to replace it. The professionalism throughout the lengthy process was exceptional as was the finished product. I highly recommend Timber Ridge to anyone who wants a quality fence installed.
Posted: 7/14/2013 • Link to this review
Timber Ridge recently installed a privacy fence for us and I would recommend them without reservation. They were on time, worked steadily, and cleaned up daily. The finished product is so great that we have had people sincerely comment on it. I only wish that all home projects went as smoothly and that all contractors were as true to their word.
Posted: 5/21/2013 • Link to this review
They were able to come out and get our fence up quick which was great. They were willing to fix anything that we asked to be corrected. The owner was very friendly and you can tell takes respect in his company's work. Overall we are very satisfied with the Fence, and with the quality and fair pricing which we got. I would definitely recommed Timber Ridge to put up your fence. They will not stop building it until they get it right and you are pleased, which to me is the most important part in who to chose for your fence.
Posted: 4/04/2012 • Link to this review
I could not be happier with the fence that Timber Ridge installed for me as well as with the process of its installation. They installed the fence exactly to the specifications that I had provided, they showed up when they said they would, finished on time and were proactive in checking on our satisfaction after the fact. I would definitely use Timber Ridge again.
Posted: 4/04/2012 • Link to this review
After (8) years our fence in my opinion still looks like new. Richard and his team built a strong, straight, and solid fence for our backyard. I would recommend Timber Ridge Fence and I am glad that we chose Richard for this project.
Over the past ten years, Timber Ridge Fencing has installed and maintained over a mile of four board fencing around our pastures and riding ring. We have been pleased with their honesty and prompt attention to detail. When Richard says his crew will arrive next Thursday, they will be there on Thursday, or a few days earlier. When a tree falls through the fence, Richard and his crew promptly return to repair the damage and repaint the fence. Richard always tells me exactly what to expect and precisely how much the project will cost prior to each project. After a project is completed, all debris is removed and the fence looks great.
Timber Ridge is a pleasure to deal with from the moment they answer the phone. They are friendly, knowledgeable and professional. They installed an excellent 4 board fence for us, and their workmanship is meticulous. The price was so reasonable and the job was finished quickly and the site was cleaned up completely. I would highly recommend them.
Posted: 2/11/2012 • Link to this review