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Tires Plus Total Car Care

(770) 509-3785(770) 509-3785

3525 Sandy Plains RoadMarietta, GA 30066

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Reviews

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Shady, 7/27/2014

I was recommended to this shop but wish I was not. I went in for a front end vibration that I was pretty sure was a CV joint failure. They had me sign a work order that I was never given a copy of. I... was called about 2 hours later and told I needed over $2000 in repairs, including the CV joints/ Half shafts. I was told the half-shafts would be $381 so I asked them to just replace the shafts for now. When I picked up the car I was given a bill for $485. I asked where the additional $100 came from I was told it was a $30 reduced rate for the Engine Diagnostic. I did not ask for an Engine Diagnostic and was never told I would get one. I am the Service Manager for a very large reputable lawn mower repair shop and we do charge $35 for an estimate fee "If no work is done" and divulge this to the customer both verbally and in writing on the Repair order that we give a copy to the customer when the unit is brought in. Then when we call with an estimate it is the complete estimate including tax. If for some reason the job goes over the estimate we call the customer again for approval. These guys use old school shady repair shop tactics and I will never use them again, Do Not Trust Them !

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Tires Plus, Sandy Plains is THE WORST EVER, 8/31/2012

If you are thinking of getting good service at tires plus, just forget about it. They are cheaters!! I have a friend of mine, who had gone in for an oil change, got recommended for a new battery and... she asked them to change it. A year later, her car broke down and she took it to Tires Plus at Hwy 92 and they said she needed a new battery.. so she told them she got a new one put a year ago.. they said no as the battery was teh same original one that of her car, and they showed it to her. She asked them to check the records and they found out, that the tires plus people had not only charged for the new battery and installation but NEVER put in the battery!! They ofcourse got it changd for her, but did they apologize??? no!!! And if your tires are purchased under warranty, they will do ALL THEY CAN not to replace the tires if something happened to it. They told me I had to get my allignment done every 4000 or five thousand miles. I checked with my dealership, where i go in for my car service, and they just laughed at it. People, please do not EVER EVER go to the tires plus at sandy plains. They are not only condescending, but patronizing too.. terrible service, obnoxious people... very very poor service.

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Displaying 1-14 of 14

Reviews

Tires Plus Total Car Care - Marietta, GA -  Mundo330

Reviews: 2

Shady

I was recommended to this shop but wish I was not. I went in for a front end vibration that I was pretty sure was a CV joint failure. They had me sign a work order that I was never given a copy of. I was called about 2 hours later and told I needed over $2000 in repairs, including the CV joints/ Half shafts. I was told the half-shafts would be $381 so I asked them to just replace the shafts for now. When I picked up the car I was given a bill for $485. I asked where the additional $100 came from I was told it was a $30 reduced rate for the Engine Diagnostic. I did not ask for an Engine Diagnostic and was never told I would get one. I am the Service Manager for a very large reputable lawn mower repair shop and we do charge $35 for an estimate fee "If no work is done" and divulge this to the customer both verbally and in writing on the Repair order that we give a copy to the customer when the unit is brought in. Then when we call with an estimate it is the complete estimate including tax. If for some reason the job goes over the estimate we call the customer again for approval. These guys use old school shady repair shop tactics and I will never use them again, Do Not Trust Them !

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Tires Plus Total Car Care - Marietta, GA -  kelsten

Reviews: 2

Tires Plus, Sandy Plains is THE WORST EVER

If you are thinking of getting good service at tires plus, just forget about it. They are cheaters!! I have a friend of mine, who had gone in for an oil change, got recommended for a new battery and she asked them to change it. A year later, her car broke down and she took it to Tires Plus at Hwy 92 and they said she needed a new battery.. so she told them she got a new one put a year ago.. they said no as the battery was teh same original one that of her car, and they showed it to her. She asked them to check the records and they found out, that the tires plus people had not only charged for the new battery and installation but NEVER put in the battery!! They ofcourse got it changd for her, but did they apologize??? no!!! And if your tires are purchased under warranty, they will do ALL THEY CAN not to replace the tires if something happened to it. They told me I had to get my allignment done every 4000 or five thousand miles. I checked with my dealership, where i go in for my car service, and they just laughed at it. People, please do not EVER EVER go to the tires plus at sandy plains. They are not only condescending, but patronizing too.. terrible service, obnoxious people... very very poor service.

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Tires Plus Total Car Care - Marietta, GA -  AndyPendy

Reviews: 1

Great customer service

They always take care of my truck when I come in for service. Friendly and willing to help me every time.

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Tires Plus Total Car Care - Marietta, GA -  cjwold

Reviews: 1

Lost my business.

I brought my truck in to check a squeaking sound in the left front tire. They recommended new tires, brake pads and rotors (which were needed). When I got it back the squeak was still there and the was a rough feel to driving it. Less than a week later smoke was coming out from behind the tire and I was stranded on the side of the road. When I took it back they wanted to charge me to take it apart to see the full extent of the damage. They should not have tried to charge me for that. I have since taken my business elsewhere.

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Tires Plus Total Car Care - Marietta, GA -  TiresPlusishorrible

Reviews: 1

never again

I took my truck in for an alignment a couple of months ago and they supposedly fixed it. Now, a couple of months later, I am taking it back and having it done again. The manager, I call him Mr. negligent, is charging me again saying that I must have hit something like a pothole. Also, do not expect same day service.

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Tires Plus Total Car Care - Marietta, GA -  JohnGardner

Reviews: 9

Don't count on "Free Rotation"!

I was pleased with my tire purchase, but getting a routine simple rotation has been a major hassle-------they're always "too busy" if you call (so you don't have to leave the car) so you don't have to wait (or have someone come & get you). They make it difficult to get the free rotation. Last straw was failing to properly inflate a low tire during last rotation. The rt. front low tire was STILL low and STILL in the rt. front AFTER the supposed rotation. I'm done with these guys.........

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Tires Plus Total Car Care - Marietta, GA -  SnoopyNut

Reviews: 31

I'd go back

I took my Audi in after blowing a tire. Don checked all my tires and recommended we replace the other front one as well (which is what Audi recommends). They had to special order them, but they arrived the next day. The guys were quick, efficient and friendly. I'd go back and get tires from them again when needed.

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Tires Plus Total Car Care - Marietta, GA -  SpankyGurl

Reviews: 8

Not what you would have expected

I got my wheels rotated and my brakes changed. My car is now squeeking whenever you turn the wheel and when i push on the brakes. Anywhere but here

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Tires Plus Total Car Care - Marietta, GA -  cfh7246

Reviews: 10

Aweful

I have had two bad experiences with Tires Plus...they first broke my oil pan and second performed repairs without giving me an estimate first. I had to spend more money in the long run, I will never use this company

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Tires Plus Total Car Care - Marietta, GA -  kbrsphr

Reviews: 23

Work with you

These guys are great and will work with you to get the service you need and within the budget you have.

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Tires Plus Total Car Care - Marietta, GA -  travelgirl

Reviews: 15

Good but...

Good service, but be careful about the recommendations for extra services. They can sometimes be a little pushy. Also, if you drop your car off, expect it to take ALL day just for an oil and lube.

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Tires Plus Total Car Care - Marietta, GA -  gymnast

Reviews: 9

Car Care

I never have to worry that they are going to take me for every penny I have. They also let me use whatever coupon possible that applies to what I had done to the car. I highly recommend them to anyone.

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Tires Plus Total Car Care - Marietta, GA -  U2Edge

Reviews: 10

Not too bad!

We left my wife's car there to get an oil change -- they forgot to call us when it was ready like they told us they would. When we finally got around to picking it up, the oil change was free because of their mistake. I appreciate the effort to make things right!

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Tires Plus Total Car Care - Marietta, GA -  lorichit

Reviews: 9

Take the Good with the Bad

Fast and efficient, however the tires brand name quoted and requested by us was not what was put on the car. Had my guy not had to have at least one immediately, we would have walked away. I asked if that specific brand was available and it was confirmed. We took the phone quote and hurried down. Our mistake.

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