Top Quality Clean, Inc.

DO NOT BUY THE GROUPON FOR THIS COMPANY IF YOUR HOUSE ACTUALLY NEEDS TO BE CLEANED. Top "Quality" clean refused to clean my dirty house!!! This after failing to confirm my appointment for more than a month, then slinging attitude at me when I asked them if we could go ahead and schedule the other five sessions I bought AND PAID FOR!!!

Perhaps if you CLEAN your OWN house before they come out, they'll actually work. But then again, why the heck do you think I boughi HOUSE CLEANING SERVICES anyway?

Scam - total scam - stay away!!!!

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FIrst off, let me say that this is my first time ever writing a negative review for any company, ever. I bought a groupon from Top Quality for a basic cleaning. Before even dealing with them, I had a bad feeling, b/c they didn't return emails or voicemails. I needed a deep cleaning for rentors moving in and they did a HORRIBLE job. Furthermore, when the maid came out, she said she had received no communication about my needing add ons to the basic cleaning. I was upfront with them about needing these additional services to the deep cleaning elements, and then gave them a check for an extra $120 to cover it. When I came home from work, she was gone & about 50% of it had been done. I am amazed they have a four star rating. Some people must have been luckier than I was!

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I bought a Groupon for a cleaning from Top Quality some months ago and it was the WORST experience I've ever had with a cleaning company. After a lot of difficulty in getting an appointment, the girl that finally arrived to clean my townhouse wore knee-high boots and was dressed as if she'd just come from the "Da Club." After she left, I noticed all the areas she missed, but the worst was my wood floors on the first level. She mopped the floor but proceeded to walk all over it leaving behind boot marks. She reluctantly re-mopped the floor but left while the floor was still wet. Once it dried, it left this horrible, cloudy film and a terrible smell! It was HORRIBLE! I had to call another cleaning company to come and undo the damage she did. DO NOT USE THIS COMPANY FOR HOUSE CLEANINGS! Their name should be Low Quality Clean, Inc. and the Groupon was NOT worth it! If zero stars were an option

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I stay at home with 2 toddlers. I never have time to clean! My friend suggested we get some help so I did my research and called around. When she arrived, she was very professional and polite! The price was right and so was the service so I scheduled repeat cleanings once every 2 weeks! Let me tell you, the ladies did a magnificent job on my home! My bathrooms are amazing. I never knew that my tub was WHITE! No matter how hard I cleaned, I could never do the job that the ladies did. They are very accomodating and willing to work with your budget for repeat cleanings. I got more than what I expected! I recommend top quality clean to anyone with any budget.

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Not only did I have to call and have the cleaners come a second time because they forgot to clean the kitchen and vacuum the area rugs in the house, but on the second trip, they ruined my shower curtain by splashing bleach on it. They said they didn't beleive that they did it but the shower curtain was fairly new was not in the condition it was in after they were there beforehand. I have been trying to get reimbursed for the damaged shower curtain but keep getting excuses why they can't follow through. They keep asking me to send more pictures and another receipt, which I refuse to do because I had already gone through the time and trouble to do it months ago and they are too unorganized to find it. They never called me back to follow up. I had to do all of that. I do not recommend them for cleaning or customer service. No way!

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