The staff is fantastic, so helpful. Dianne is the best groomer I have ever found, I'm recommending everyone to her. The store has so many different natural and holistic products for my pets..I love this! Keep up the good work Top Tails!!
Posted: 8/03/2012 • Link to this review
Owner is rude! I dropped my dog off to get groomed & told the owner who was very unfriendly that my dog has an ear infection. When I went to pick him back up, he proceeds to list out everything that is wrong with my dog, IN FRONT OF ANOTHER CUSTOMER!! Is this Top Tails Vet Clinic?!? I think not. I was so embarrassed. Thanks for telling me something I already knew & he's already been to the vet for. Maybe he was having a bad day but you should never treat a customer this way. We've taken our dog there for years and will not be doing business anymore.
Posted: 2/21/2012 • Last edited: 2/22/2012 • Link to this review
I am so sorry, we are not here to ever make anyone feel embarrassed. As a groomer I take pride in my work. When I notice anything I must bring it to owners attention, so it does not become worse. Our best interest here is always you and your pet.
Great neighborhood store. They have an adoption center where you can adopt or volunteer. That is an amazing thing they are doing. Diane the groomer is incredible, very friendly and knowledgeable young lady. I found a new place to shop A++++ Top Tails.
Posted: 1/11/2012 • Link to this review
The groomer does an ok job when she decides to work, but wow the customer service is abysmal. We've called to say we're coming and then raced over, only to be told 'oh, she left for the day.' That's happened three times now, and we're done. You shouldn't have to beg someone to take your business ('... she might be here, might not... hard to say...') As for the help, don't walk too close behind them, if they're having a bad day they'll just close the door in your face without saying a thing. Unbelievable. As far as dogfood and supplies, there are FAR better stores-- go to Top Dogs Pet Boutique in Kennesaw or Roswell. http://topdogs.net/ Now *that* place is AWESOME!!! Friendly helpful staff who bend over backwards to actually help you, in a store that is packed to the gills with fantastic products. (No, I have no affiliation with them whatsoever, just buy food there-- see for yourself!) Too bad they don't have a groomer.
Posted: 10/08/2011 • Link to this review
I found this store a few years ago when I was in search of better pet food for my fur-babies. The owner and others who work there are friendly and helpful. They have what I need every time I visit. I mostly buy the Wellness products, but I love the variety of all their natural products. I believe in supporting our local stores and haven't been to a retail chain store since. I highly recommend checking them out for your pets needs.
Posted: 9/27/2010 • Last edited: 2/25/2011 • Link to this review
Great place, very comfortable to shop in. I was amazed at all the holistic products they carry. Very friendly and informative staff. The groomer is fantastic. I'll never shop anywhere else, I found a new place for my dogs.
Posted: 8/19/2010 • Last edited: 2/25/2011 • Link to this review
I was a first time client of Diane's to have my dog groomed. I chose Diane based on how well groomed my neighbor's dog looks. I dropped my dog off and picked him up without ever having met Diane and I even asked the store clerk if she was available so I could give her a tip and he said she was busy. BAD service all around. As far as the grooming. I have NO complaints other than Diane doesn't seem to have an interest or think it's important to meet the owner of a new client.
Posted: 4/02/2010 • Last edited: 2/25/2011 • Link to this review
Wow, this place is fantastic. I love their customer service, the young man took his time and explained everything about the different holistic foods they carry. I love the neighborhood store atmosphere. They really care about what they do. Not like those other unfriendly big box stores. Everyone should shop at Top Tails. AAAAA+ guys
Posted: 1/20/2010 • Last edited: 8/03/2012 • Link to this review
I learned something new the first time I walked in and just about every time ever since. I was almost discouraged by the difference in the products they carry, until I learned about them. We NEED more stores like this, with knowledgeable employees and products that are beneficial to your pet. It is amazing what their recomendations has done for my dog. A++++
Posted: 2/03/2007 • Last edited: 1/20/2010 • Link to this review