I called Torres Carpet and Flooring to install laminate flooring, transition board and molding for a small bedroom. We agreed on a price and scheduled a date. He let me know this should be done in about 4 - 6 hours. I agreed to pay in 1/3 upfront and the rest on completion. 1) Tuesday comes and I pay Mr. Torres the down payment per our agreement. Torres lets me know that there is a slight change in plans. His crew will finish installing the flooring, but he will come back later in the day to finish adding the transition board. He has his crew start installing the flooring. Torres leaves for another project. 2) The crew finishes 80% of the job, and they tell me they have to leave for another project. The transition piece was never installed and the closet area wasn't complete. Torres calls me and asks me to pay the crew another 1/3 of the agreed upon prices as they are a different contractor he hired to work on my floors. They need to get money now. Torres states he will come later this evening to complete the job. I reluctantly agree even thought this wasn't our original agreement. 3) The evening passes and Torres doesn't stop by. Wednesday morning I call Mr. Torres and ask him what happened. He apologizes stating his phone died and couldn't call me. He states he will stop by around 6pm to complete the job. The day passes and Mr. Torres doesn't call or text me, and doesn't show up. 4) Bottom line Torres take my money and never completes the job.
Posted: 12/18/2015 • Link to this review
I can simply say that the attention to detail and the unparalleled service we received was great, Valentine installed carpet in two bedroom and a living room, my family and I where extremely satisfied with his flooring service.
Posted: 2/25/2011 • Link to this review