I used to belong to THF but had to quit due to finances. When I could afford to rejoin, I found out it was by new owners, Jason Alles/Source 4 fitness. He was GREAT! I continue to have a great contract for what I receive. Individual instruction and nutrition. No problems with my auto deduct at all. They have great programs and really care about my health and well being. Kudos to them. If you had billing errors, unfortunately, this can happen when a business is sold to another it may not have been the fact of the new owners. I have gone thru major billing issues when 24 hours fitness sold their club. I would highly recommend this club. They really do care about your total nutritional and quality of life. FYI: In checking these guys are not shady at all. Unfortunately things happen when you purchase a health club from someone else. Highly recommend it!!
Posted: 10/21/2009 • Link to this review
I cancelled my contract with TH back in December. According to the cancellation form I should have been charged for only the month of January, however I was charged for both Feb and March. After multiple calls and promises of credits and checks that I could pickup I still have nothing. After being promised a check by the owner Jason Alles I dropped by only to find no check had been cut for me. Be aware if you cancel service with these shady characters and watch your bank statement closely.
Posted: 4/13/2009 • Last edited: 10/21/2009 • Link to this review
I joined THF but stopped going after about 6 weeks. I got a call from the new owners who wanted to meet with me. I met with Jason Alles, one of the new owners. He explained the approach was to customize a program for me. He got me with a trainer and 5 months later I am down 30 lbs. I feel better and I am finally sticking with the program.
Posted: 12/22/2008 • Link to this review
I was a member for several years under the old management. After the switchover, I paid a flat rate for two years but they drafted my old monthly payment from my checking account. At first I was impressed with how professionally they handled it- Jason Alles called to tell me about the error and said to come by any time to pick up the check. That was two months ago. I still don't have my refund and after I confronted Jason about it today he told me not to come in his business and talk to him that way. Um, you mean the check is in the mail and this time you really mean it? He proceeded to tell me how it was everyone's fault but his. I love the gym and most of the staff and will continue to work out there since it's prepaid but I will not renew and will avoid doing any business with Jason Alles.
Posted: 9/16/2008 • Last edited: 10/21/2009 • Link to this review
We loved this gym until new owners took over. When we renewed our contract we opted for auto w/draw out of our checking. After receiving several bills we called and explained how it was supposed to be coming out of our account. They said they would get back to us. A few days later they called again about the bill. I explained again and told them if they did not have what they needed I would bring it to them that day along with a check for the balance. She said she would look into it and call me back. The next time my 17 year old daughter went up there to workout, she was griped out for not paying her bill and told she could not come back until it was paid. Needless to say we are joining another gym. He should have checked our file, or called me to find out what was going on. I guess being a bully to a 17 year old was more fun. I miss the old owners.
Posted: 5/08/2008 • Last edited: 10/21/2009 • Link to this review
I have been a member for over a year and I actually enjoy going to the gym. The staff is friendly and helpful and the childcare is great! It's a safe and comfortable environment to improve your health, both mentally and physically! Great work!
Posted: 3/06/2007 • Last edited: 12/23/2008 • Link to this review
This was bought out by Source 4 and it is terrible. Dirty towels, aggressive sales people always trying to sell you products, and erroneous enhancement fees being charged unauthorized to people's credit cards. Will never be back, and haven't been in over 2 years, since the buy-out. Stay away!!!!
Posted: 1/24/2007 • Last edited: 1/28/2010 • Link to this review
The gym has every piece of equipment you'll need to get strong. Its very clean and the staff is extemely friendly. I found a great trainer there (Mark) at a reasonable price as well. The spin classes are out of this world and the bikes are in excellent shape. I highly recommend this fitness club for anyone interested in a clean and friendly atomosphere.
Posted: 9/05/2006 • Last edited: 1/02/2008 • Link to this review