My experience with Total Roof Solutions was a positive one. All appointments were kept as promised and the the job was begun and completed within the estimated time frame. The written estimate was the final cost of the job; there were no "hidden" surprises. All company representatives were professional and courteous.
Posted on GuildQuality: 5/22/2017
Salesmen Chris came to our church and did a through inspection of the roof and was very knowledgeable about the best products to use on our roof. He was the only one of 3 different companies that did a complete and through inspection. The other two were on the roof no more than 15 minutes. Work was superior and clean up was amazing, not one nail did we find on the ground. Thanks TRS
Posted on GuildQuality: 2/26/2017
There is so much technology out now, that Total Roof Solutions should have a way to show the customer the finished project without getting on top of the roof. They need to utilize new technology to offer an image of the finished project to their customers.
Posted on GuildQuality: 7/02/2016
My shingle replacement came via hail storm damage. TRS met with my insurance company adjuster (ON THE ROOF) to determine damage. TRS then took the adjuster's information and planned the entire job, including permits, code required up-charges and product delivery. The crew did a great job repairing damage to the underlayment and even better job with the shingle installation. TRS even submits their replacement costs to my insurance company for reimbursement! All I had to do was pay my insurance deductible!
Posted on GuildQuality: 6/10/2016
Total Roof Solutions are professionals unlike the storm chasers that knock at your door offering you the world while using low quality material and contractors that are usually out of business before the next rain storm (My neighbor got burned by a door knocker). I had weather (wind) damage. The door knockers were in my community like vultures. Get your roof done right. TRS didn't just repair my Roof, they install a roofing system using the highest quality name brand material. A TRS rep will come out and give you a full presentation and basically educate you on the Roofing process from A to Z. They fully understand the Insurance process and worked with me every step of the way as I worked through the claims process. They are members of Trust Dale, Better Business Bureau, etc. It goes without saying that TRS is insured, bonded, licensed, and they did not need money up front to get started which is great indicator they are financially sound as a business. I highly recommend TRS!
Posted on GuildQuality: 6/09/2016
Everyone one was very professional and honest. The crew was hard working and clean and did their work diligently and quickly. They left no mess, not a single nail. The supervisor pointed out a small rain gutter got bent during the work, and offered to replace it at no additional cost.
Posted on GuildQuality: 3/25/2016
We were very pleased with the courtesy and personal attention we received from those with whom we interacted. Total Roof Solutions provided a very positive business experience, which is rare in this day of talking to machines in the search for customer service. Thank you!
Posted on GuildQuality: 3/08/2016