There is so much technology out now, that Total Roof Solutions should have a way to show the customer the finished project without getting on top of the roof. They need to utilize new technology to offer an image of the finished project to their customers.
Posted on GuildQuality: 7/02/2016
My shingle replacement came via hail storm damage. TRS met with my insurance company adjuster (ON THE ROOF) to determine damage. TRS then took the adjuster's information and planned the entire job, including permits, code required up-charges and product delivery. The crew did a great job repairing damage to the underlayment and even better job with the shingle installation. TRS even submits their replacement costs to my insurance company for reimbursement! All I had to do was pay my insurance deductible!
Posted on GuildQuality: 6/10/2016
Total Roof Solutions are professionals unlike the storm chasers that knock at your door offering you the world while using low quality material and contractors that are usually out of business before the next rain storm (My neighbor got burned by a door knocker). I had weather (wind) damage. The door knockers were in my community like vultures. Get your roof done right. TRS didn't just repair my Roof, they install a roofing system using the highest quality name brand material. A TRS rep will come out and give you a full presentation and basically educate you on the Roofing process from A to Z. They fully understand the Insurance process and worked with me every step of the way as I worked through the claims process. They are members of Trust Dale, Better Business Bureau, etc. It goes without saying that TRS is insured, bonded, licensed, and they did not need money up front to get started which is great indicator they are financially sound as a business. I highly recommend TRS!
Posted on GuildQuality: 6/09/2016
Everyone one was very professional and honest. The crew was hard working and clean and did their work diligently and quickly. They left no mess, not a single nail. The supervisor pointed out a small rain gutter got bent during the work, and offered to replace it at no additional cost.
Posted on GuildQuality: 3/25/2016
We were very pleased with the courtesy and personal attention we received from those with whom we interacted. Total Roof Solutions provided a very positive business experience, which is rare in this day of talking to machines in the search for customer service. Thank you!
Posted on GuildQuality: 3/08/2016
My overall impression is that TRS is the Wal-Mart of construction, quantity vs quality, the crews were always in a hurry to get to another job they were working somewhere else so details like the windows not being sized right and not caulked, door threshold boards not reinstalled and telephone not reconnected properly were completely missed. As a homeowner you have to trust them to have enough integrity to do the job right the first time, instead I feel they took advantage of my obvious lack of knowledge. So no, I would not recommend TRS to anyone.
Posted on GuildQuality: 2/27/2016
I had some issues with my insurance company but TRS helped me deal with them! The work was done fast and professionally! Everyone I spoke to was courteous and professional! I'll use this company again!!
Posted on GuildQuality: 2/24/2016
I had my roof put on in May 2014. Very professional from beginning to end. If I could rate higher than a 5 star I would. They had my roof on in one day and was amazed with the cleanup after. Thank you Total Roof Solutions. I am one satisfied customer. Highly recommend this business.
Posted: 9/23/2014 • Link to this review