I had my roof put on in May 2014. Very professional from beginning to end. If I could rate higher than a 5 star I would. They had my roof on in one day and was amazed with the cleanup after. Thank... you Total Roof Solutions. I am one satisfied customer. Highly recommend this business.VIEW MORE »VIEW LESS »
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I had my roof put on in May 2014. Very professional from beginning to end. If I could rate higher than a 5 star I would. They had my roof on in one day and was amazed with the cleanup after. Thank you Total Roof Solutions. I am one satisfied customer. Highly recommend this business.
Posted: 9/23/2014 • Link to this review
TRS installed our roof and new gutters last spring. They provided GREAT service, professional installation, excellent clean up. I still look at the roof and say what a great looking roof!! THANK YOU TRS for the great job!
Posted: 3/22/2014 • Link to this review
Scheduling installation of new roof was very easy. TRS arrived on time and immediate went to work. Job took about a day and a half. All debris was removed with no damage to plants and flowers. TRS returned to adjust vents which didn't line up correctly as roof was installed. TRS also returned and did touch up on some siding paint that was scuffed during roof installation. With all of the rain this year, we have been worry free.
Posted: 1/23/2014 • Link to this review
i thought at the time when i needed a good roofing contractor that i would go to trustdale.com[i now call it don't trustdale.com]. ok so i see total roof solutions. to make a long story short. i felt like a redheaded step-child.too long between the time i called and when they showed up to write me up.same as when they showed up to do the work.they took most of the money before the work was two thirds done.after the roof and gutters were done the wanted the rest of the money even before the utility building was even thought about being done.when they wanted the rest of the money the contractor wasn't even sure what the amount was. he said an amount and i wrote a check but three days later he brought back the check and said it was a lesser amount. the way the insurance wrote up the estimate i couldn't make heads or tails of it and i think the contractor couldn't either.the utility building wasn't even fixed i think when they got all the money i was just another victim of greed.i was better off just going with a roofer that was canvasing the neighborhood.sorry no photos taken but trustme.com they don't get my vote.
Posted: 1/23/2014 • Link to this review
Mr. Justice's project was an insurance claim due to Hail Damage. This is the first negative response we have ever received from Mr. Justice since his project has been completed. TRS does not require any money up front on any project. TRS does require that the first insurance check be paid upon completion of the roof. If there are items to be completed aside from the roof, these items are paid for as well when completed and the customer is Satisfied with the work. As for the Utility building; we explained to Mr. Justice that his Insurance co. did not pay enough to properly repair his Utility building and that portion of the claim would not be completed by TRS at this time. Meanwhile TRS contacted the Insurance co. about the lack of funds to complete the utility building to try and get this taken care of. The Insurance co. asked if we would cut a sample of the material off the utility building and send into them to review. TRS complied and overnighted the sample to them, they responded that they would contact Mr. Justice once a decision had been reached. If they did not contact Mr. Justice or pay additional money for the Utility building to be completed, that is by no means TRS's fault or responsibility. The final check Mr. Justice paid TRS, once all the work was complete and he was Satisfied, was then returned to him because of this Utility Building. The funds from the Insurance co. for the Utility building were included in this final check and we did not complete this work so we returned the over paid amount. That sounds like a good contractor you can trust. Furthermore, the afternoon that the roof was completed, TRS received a call from Mr. Justice in a panic exclaiming that his house had just been broken into. The two owners of TRS rushed over to check on Mr. Justice and the damage that had been done due to the break in (5-6:00pm). The intruders kicked in the back door of his garage and the entry door to the house from the garage. TRS then, out of good faith to a customer, relocated the lock on the back door and repaired the main door frame so Mr. Justice could at least lock up that evening. Mr. Justice was very appreciative and offered to pay us for our time. TRS did not except any money for this and told him we were happy to help. Sounds like a good contractor you can trust. TRS has already contacted Mr. Justice directly.
I highly recommend Total Roof Solutions. They were friendly, knowledgeable and worked with my insurance company to provide my home and shed with beautiful and durable roofs. They were efficient, worked quickly and did a thorough clean up. The new roofs not only look great, they have improved the value of my home and given me the feeling of security during inclement weather.
Posted: 1/19/2014 • Link to this review
There is so much technology out now, that Total Roof Solutions should have a way to show the customer the finished project without getting on top of the roof. They need to utilize new technology to offer an image of the finished project to their customers.
Posted on GuildQuality: 7/02/2016
My shingle replacement came via hail storm damage. TRS met with my insurance company adjuster (ON THE ROOF) to determine damage. TRS then took the adjuster's information and planned the entire job, including permits, code required up-charges and product delivery. The crew did a great job repairing damage to the underlayment and even better job with the shingle installation. TRS even submits their replacement costs to my insurance company for reimbursement! All I had to do was pay my insurance deductible!
Posted on GuildQuality: 6/10/2016
Total Roof Solutions are professionals unlike the storm chasers that knock at your door offering you the world while using low quality material and contractors that are usually out of business before the next rain storm (My neighbor got burned by a door knocker). I had weather (wind) damage. The door knockers were in my community like vultures. Get your roof done right. TRS didn't just repair my Roof, they install a roofing system using the highest quality name brand material. A TRS rep will come out and give you a full presentation and basically educate you on the Roofing process from A to Z. They fully understand the Insurance process and worked with me every step of the way as I worked through the claims process. They are members of Trust Dale, Better Business Bureau, etc. It goes without saying that TRS is insured, bonded, licensed, and they did not need money up front to get started which is great indicator they are financially sound as a business. I highly recommend TRS!
Posted on GuildQuality: 6/09/2016
I appreciate that TRS was able to come out and provide an estimate so quickly and were able to do the job earlier than scheduled.
Posted on GuildQuality: 6/08/2016
They were very professional and friendly. They were knowledgeable about the products they carry. They provided supper service. It was the best I have ever had. I am very pleased.
Posted on GuildQuality: 5/09/2016
Everyone one was very professional and honest. The crew was hard working and clean and did their work diligently and quickly. They left no mess, not a single nail. The supervisor pointed out a small rain gutter got bent during the work, and offered to replace it at no additional cost.
Posted on GuildQuality: 3/25/2016
They worked me into their schedule with no problem, and were very fairly priced. They did a great job too.
Posted on GuildQuality: 3/08/2016
We were very pleased with the courtesy and personal attention we received from those with whom we interacted. Total Roof Solutions provided a very positive business experience, which is rare in this day of talking to machines in the search for customer service. Thank you!
Posted on GuildQuality: 3/08/2016