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Total Woman

(949) 455-9808 totalwomanspa.com

24021 Marguerite ParkwayMission Viejo, CA 92692 map it »

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Reviews

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Fraud & Forgery Committed by this Company, 4/09/2010

Fraud and forgery committed by this company, please read.1/15/2010 I signed up for a month to month commitment of $48 per month at the Brea location. On 4/6/2010 I called to cancel my account. The... woman said it wouldn't be a problem, come in and fill out a form. On 4/7/2010 my husband went in to cancel the account as it was his credit card on the account. They told him that he could not cancel the account because we were locked into a 12 month agreement. My husband told them absolutely not, we never agreed to that, and they said they would contact ""corporate"" regarding the matter. On 4/8/2010 we received a letter in the mail from ""corporate"" stating it could not be canceled and they attached a copy of the contract which was nothing like what we had signed. We had kept our customer copy of the contract which is a yellow sheet as well as the credit card receipt still stapled to it. On our contract, it clearly states that it is a month to month commitment and we can cancel at any time. My husband, myself, and a witness went in on 4/8/2010 to confront Total Woman Gym & Day Spa with our contract. The operations manager was polite and took a copy of our contract and compared it with theirs. She noted that there were obvious discrepancies with the contract. The customer copy was the top paper which is yellow and their company keeps the other two which were on the bottom. It's clear that someone has gone back and added as well as marked off areas in which we did not agree to after the fact. I also asked about an area where there are initials required, I questioned whether the person who signed me up was supposed to initial there. She stated that no, those were supposed to be my initials which they are not. The operations manager said she would talk to ""corporate"" about this matter and get back to both my husband and myself. On 4/9/2010 I called the main number on Total Woman Gym and Day Spa in the hopes that the number was the main office or ""corporate"". Instead, it

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Reviews

by KHeninger at Citysearch

Fraud & Forgery Committed by this Company

Fraud and forgery committed by this company, please read.1/15/2010 I signed up for a month to month commitment of $48 per month at the Brea location. On 4/6/2010 I called to cancel my account. The woman said it wouldn't be a problem, come in and fill out a form. On 4/7/2010 my husband went in to cancel the account as it was his credit card on the account. They told him that he could not cancel the account because we were locked into a 12 month agreement. My husband told them absolutely not, we never agreed to that, and they said they would contact ""corporate"" regarding the matter. On 4/8/2010 we received a letter in the mail from ""corporate"" stating it could not be canceled and they attached a copy of the contract which was nothing like what we had signed. We had kept our customer copy of the contract which is a yellow sheet as well as the credit card receipt still stapled to it. On our contract, it clearly states that it is a month to month commitment and we can cancel at any time. My husband, myself, and a witness went in on 4/8/2010 to confront Total Woman Gym & Day Spa with our contract. The operations manager was polite and took a copy of our contract and compared it with theirs. She noted that there were obvious discrepancies with the contract. The customer copy was the top paper which is yellow and their company keeps the other two which were on the bottom. It's clear that someone has gone back and added as well as marked off areas in which we did not agree to after the fact. I also asked about an area where there are initials required, I questioned whether the person who signed me up was supposed to initial there. She stated that no, those were supposed to be my initials which they are not. The operations manager said she would talk to ""corporate"" about this matter and get back to both my husband and myself. On 4/9/2010 I called the main number on Total Woman Gym and Day Spa in the hopes that the number was the main office or ""corporate"". Instead, it

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