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Town & Country Custom Pools

(619) 258-1462

9920 Prospect AveSantee, CA 92071 map it »

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Good company / pay attention fiancially, 6/15/2007

They came in with a great offer and attentive customer service most of the way through the project. At the beginning of the project they were always here always on top of things. About half way... through, they want 90% of their money. Once that check was written, the customer service dropped off pretty significantly. The pool was finished about two months after the written estimated finish time. When phone calls were made to the company, more often than not they did not return the phone calls. The job was a straight forward job, no reason for work slow down like permit problems or big rocks in the ground where they were digging, they just stopped coming around putting the project behind schedule. Once they came back and got on the project it finished quickly and we really do like the finished project. I would recommend to anyone considering this company to maybe hold back on the 90% half way through and give them a bigger payment at the end, so the incentive is there to manage your project better. Other than that drop off on customer service during the project, they did a great job and the quality is great

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giveittomestraight

Reviews: 1

Good company / pay attention fiancially

They came in with a great offer and attentive customer service most of the way through the project. At the beginning of the project they were always here always on top of things. About half way through, they want 90% of their money. Once that check was written, the customer service dropped off pretty significantly. The pool was finished about two months after the written estimated finish time. When phone calls were made to the company, more often than not they did not return the phone calls. The job was a straight forward job, no reason for work slow down like permit problems or big rocks in the ground where they were digging, they just stopped coming around putting the project behind schedule. Once they came back and got on the project it finished quickly and we really do like the finished project. I would recommend to anyone considering this company to maybe hold back on the 90% half way through and give them a bigger payment at the end, so the incentive is there to manage your project better. Other than that drop off on customer service during the project, they did a great job and the quality is great

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