My newly adopted dog 'Lloyd' was carefully examined by a very caring vet and all our questions and concerns were addressed. We purchased Lloyd's Heartguard during his appt and left with everything needed to care for our new 'family member'. Excellent care for our new pet!
Posted: 8/02/2015 • Link to this review
I visited Dr. Eck earlier this month because my dog had ate a bag of chocolates. Right from the start the staff was courteous and extremely friendly. Dr. Eck came in and looked at Able, and put together a plan. She took the time to go over everything in detail, which I really appreciated. Able did great and they even called me daily for several days after my visit to check and see how Able was doing. I was very impressed with their level of compassion for Able. Thanks Town & Country
Posted: 7/28/2013 • Link to this review
I don't typically leave reviews, but I just wanted to express my thanks to Dr. Phil for relieving Tinkerbell of her itching and scratching. I've sent several different vets and tried various medications/treatments (not going to a vet dermatologist crackpot though!), and Dr. Phil took the time to figure out the specific allergy and work with me on a comprehensive treatment plan that WORKS! She's been nearly itchy free for 4 months now! I wish the place could be a little cleaner, but it must be hard to constantly clean shedding dogs around the hospital.
Posted: 7/26/2013 • Last edited: 7/28/2013 • Link to this review
We live in Kennesaw so it was to our delight that we wouldn't have to travel down to Atlanta anymore for our corgi's vet needs. Due to word of mouth my wife heard good things about Town & Country Veterinary Clinic. We've been very pleased with the level of care shown by Dr. Phil Good. We plan to travel home to northern Michigan in August to beat the heat and we feel confident that we can leave our dog in their kennel, until we return.
Posted: 7/20/2013 • Link to this review
Dr. Good has been my dogs' vet, until yesterday. Upon my recommendation, we boarded my daughter's 13-year old healthy dog at Town and Country over the 4th. He walked into the clinic a healthy, if older, dog. He was supposed to have been examined, given his annual shots and groomed. He was not even seen by a vet. Yet, it was noted on the paperwork that he couldn't stand when he was groomed. No one called my daughter to let her know of his weakened condition. When we picked Bear up on the 8th, he could not walk and was practically comatose. When asked for an explanation of his condition, the staff was very rude and uncaring. The dog died the morning after being picked up (literally) from the clinic. The family is devestated. Obviously something bad happened to him while in Dr. Good's care. When my daughter spoke to Dr. Good by phone, he yelled at her, covered his (and the clinic's) butt and defended the clinic's every action (or inaction). Not even a word of empathy or compassion was given. He continued yelling until my grieving daughter hung up on him. Then he called back and continued his rant. The $250 bill included kennel insurance, a joke if not so sad. Our family will find a new vet. You're taking a big risk by boarding your animal here. My Diego will not be back.
Posted: 7/10/2013 • Link to this review
Thank you for your review, and we are very sorry and shocked to hear about Bear's death. We want to briefly explain what transpired while Bear was boarding here. Our kennel manager immediately realized that because of his weak and feeble condition and age and breed, he did not place him in the general boarding area, but placed him in the hospital ward where he could receive careful monitoring from our kennel managers and technicians. While boarding here, he was provided an extra level of care that wasn't requested. Bear always needed assistance to walk outside where he had normal urination and bowel movements. This assistance was needed due to his age and weakness in his hindquarters. He also, while at rest in his cubicle, would pass stools and urinate because older dogs often become incontinent. Technicians and kennel managers constantly cleaned up after him, and he was placed on fresh bedding several times a day due to his incontinence. Here at Town and Country Veterinary Clinic, it is a common request for us to care for older and aged animals due our reputation of providing a high level of care while boarding. So it wasn't unusual to have a dog in Bear's condition board with us. Our kennel manager was instructed by our technician manager, because Bear was in a weak and febile state when he was brought in, that if there's any change in Bear's appetite, thirst, energy level, or behavior to alert our doctors.
We provided a higher level of care for Bear even though it wasn't requested of our hospital. On the evening of the 8th, our kennel manager who had been caring and monitoring Bear throughout his boarding stay, carried Bear to the car, and the owners seemed aware of Bear's condition. The owner proceeded to tell our kennel manager that Bear suffered from severe arthritis from his hip and knees (which T&C was not aware of because he was not a medical client of T&C but a boarding client); the owner also told our kennel manager that they forgot to bring his medication for arthritis which would explain his increased stiffness after boarding.
When the owners got home on the evening of the 9th, the owners noticed he was less mobile than usual, and they called our clinic and talked with our kennel manager, and they were more than welcome to bring Bear back that night and get examined by one of our doctors since we keep late evening hours at Town and Country. The owners decided to wait, and, if he wasn't any better in the morning, they would come back to Town and Country Veterinary Clinic to see one of our doctors. They did not come back in the morning, and they notified us in the late evening on the 9th that Bear had passed at home. We offered our sincere condolences on behalf of the staff for the family's loss.
Everyone at Town and Country has experienced the loss of a beloved dog at an old age.
I travel a lot with my cat. After a long road trip from New York, I noticed that she was coming down with something and I wanted to see a vet right away. I was told to go to Town & Country Vet and I'm glad I did! They did a careful assessment of my cat and found out she was developing a respiratory infection. They gave her some fluids and provided antibiotics to nip her illness in the bud before it became a full-fledged problem. Within a few days her runny nose and lethargy had cleared up and she was back to normal. I'm so grateful to them for seeing her!
Posted: 10/03/2012 • Link to this review
Thank you for your reply! We had a great time with your kitty, and we're glad she's getting better!
I took a stray kitty there to be checked out. The doctor didn't even recognize the fact that the cat wasn't fully grown, instead he told me it was 3-4 years old. (I confirmed the age later with another vet). He also didn't notice that the cat was severly injured, couldn't move its tail, and was incontinent due to that injury. Overall the place has a chaotic feel to it, and it taked FOREVER to check out of the place. Most of their customers seem to be dog owners, so needless to say it was very frightening for my cat to have to wait for a long time in his carrier, while being sniffed and barked at by various dogs. I think Dr. Good himself is actually a good vet, but the young doctor I saw recently surely lacked experience.
Posted: 9/26/2012 • Link to this review
Thank you for your review! We're sorry you feel like you received poor service, but your medical records show you declined xrays for your cat's tail (which we knew was damaged), and there wasn't any reason to suspect constipation per your history and the physical. Also, we're sorry it took a long time to check out, but when you checked out, many people were picking up their pets after surgery/boarding...it's the busiest time at check out.
The clinic itself is very dirty, all the time. It takes a long time until you are seen by the vet. One of my last visits, they were taking blood from my dog and the vet tech knicked his blood vessel, and he started to bleed out internally, a hematoma. Dr. Good came in to talk to me and lied to me about what happened. I know he was lying and was astonished that he could even do that. My dog almost died because of their practice. They do not returns calls and the staff at the counter are very rude. They do not label charts correctly or follow requests in the service I have asked for my dog. They do not follow good procedure and have put my dog at risk many times. We will never be going back.
Posted: 8/17/2012 • Last edited: 7/09/2013 • Link to this review
Thank you for your review, and I'm sorry you feel mistreated, but your dog does NOT clot normally. This was explained to you during your visit, and we have a strong suspicion that your dog has von Willebrands disease based on his abnormal clotting. Healthy dogs do not get a hematoma after blood is drawn from their jugular vein, and the preliminary clotting tests we did pointed to von Willebrands disease. As we told you before, whether it's with us or another veterinary hospital, please get your dog tested for it! However, you make several outright lies about the hospital: our hard-working staff disinfects multiple times per day, and we hire a professional cleaning service at night...every night! We return phone calls throughout the day, and our staff treats clients with the upmost respect. -Dr. Michael Good
I've been coming to Dr. Good and his staff at Town and Country Vet Clinic and they are great with my dogs. I just took in a rescue dog and wanted to make sure all her shots were up to date and they were a dream, even got a microchip implanted at a reasonable price.
Posted: 7/20/2012 • Link to this review
My cat has been acting lethargic so I came to Town and Country Vet. Like how easy it was to get an appointment. Clean facility and friendly staff. Would come here again.
Posted: 7/18/2012 • Link to this review
I have been here several times now...I have a poodle, pit, and cat! I was "kicked out" by another vet clinic who claimed my pit bit her (then in his records wrote he ATTEMPTED to bite her)...neither was true as I was sitting there when this occured!! Anyway, when discussing this with Dr Phil...he took the time to listen to my WHOLE story and agreed to see my dog! NO PROBLEMS AT ALL with the pit! Once, when I took my poodle for a possible neck injury, I did have to wait a LONG time...although, I dont mind, because I like knowing that they will take their time with EVERYONE and I know emergencies DO happen. They apologized profusely and that's the ONLY time I waited for a long time. I loved Dr Phil and Dr Pearse!
Posted: 7/02/2012 • Link to this review
Thank you for the kind review. We will never kick you out! -Phil Good DVM
This clinic is so devoted to animals, all employees are animal lovers!!They are reasonalbe with there prices, I would give all of them a positive review, but this one definitely gets the highest of marks. The staff has always been very friendly and taken very good care of me and my dog..Thanks!!
Posted: 8/30/2011 • Link to this review
I'm very happy with the service I received from every in the clinic from the animal assistants and receptionists to the veterinarian, Dr. Good. Unlike other veterinary clinics I have gone to in the past, Town and Country Veterinary Clinic charges a fair price for veterinary services and gets you in and out quickly
Posted: 8/30/2011 • Link to this review
I have been bringing my border collie and bichon here for several years. The office is always clean, staff are always friendly and I love my vet, Dr.Good. Everyone I have interacted with at Town & Country has been superb. I have boarded my dogs a few times for weekend trips and they always seem well taken care of. I appreciate that the staff and doctor are so attentive to my pets' needs. I would highly recommend this practice if you are looking for a vet.
Posted: 7/08/2011 • Link to this review
I got smart and decided to STOP going to this awful place. My cat had blood work done a year ago and I was told the reason she was losing weight was because she was old. When I returned a year later with the same symptoms, the vet looked at her old blood work (from a year ago) and said that she had a thyroid problem. WHY WAS THIS NOT DIAGNOSED A YEAR AGO WHEN THE BLOOD WORK WAS DONE? I finally got Dr. Goode (owner) on the phone and he treated me like I was stupid, didn't apologize until I TOLD him to apologize to me about the screw up. He was avoiding admiting fault. I decided I needed to take my cat to another vet and found out that she has cancer. How did the 3 vets I saw at Town & Country never figure this out when the new vet I saw was able to diagnose this on the first visit after feeling on her abdomen and recommending an x-ray? There were so many mix ups and so much confusion at T&C. I just don't think that they care at all. One vet at the clinic would recommend one treatment and then another vet in the same clinic would tell us that the other vet didn't know what they were talking about and recommend another treatment. The clinic smells horrible and no one seems to know what they are doing. I have found a much better vet to take my furry baby! I wouldn't return to Town and Country with a goldfish!!!!
Posted: 7/03/2011 • Last edited: 8/17/2012 • Link to this review
Thank you for the review. Bloodwork changes over a year. We made the diagnosis when the bloodwork changes signified hyperthyroidism. We apologize if you felt confused. You haven't been to Town and Country in several months. When did you visit your new vet? I ask this because changes can happen quickly in older animals. Also, you should ask your vet to biopsy or aspirate whatever he felt, because masses can be other things besides cancer.
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