Just had one of the worst automotive repair experiences in my life. I took my 08 4 runner in for some PM work and a week later the work that was promised in 2/3 days was still not completed. When I get my vehicle back it has a very loud ticking sound , like a valve or rocker arm, the owner says the fuel in hector is bad, my problem is that the vehicle was running fine prior to them working on it. Eddie was not very good to deal with. Now because of this experience I will need to replace my engine according to the Toyota dealership and another reliable mechanic. Shame on you ToyOnly !
See previous narative
Area Douglasville, GA
Cost $3,000 - $4,999
Date May 2017
Posted: 5/16/2017 • Link to this review
I have been using Toyonly for many years and have had only good experiences with them. They have a no-nonsense personal style that may put some off, but I have found them extremely honest and capable. They are also not the cheapest around, but if you want high-quality work and advice you can trust, I recommend them.
Posted: 4/06/2011 • Link to this review
We've taken our Toyota's to Toyonly for over 10 years. They're honest, reliable and price conscious. While I can see how others may have left feeling belittled, I appreciate their unvarnished advice.
Posted: 12/29/2009 • Link to this review
I gave them my car to fix a starter problem with not starting and making a clicking sound. For ~300 it starts now but very weakly and still with a clicking sound. They barely fixed it in other words and I'm waiting for it to give out again. Offered to take another look at it but there's no way I'm going to pay these guys to touch my car again. I'm moving on to a more competent mechanic.
Posted: 9/19/2009 • Link to this review
I have been to these folks twice and haven't had a good experience. I have always talked with the owner on the phone about my car and consistently feel belittled when we speak. I've worked on my own cars for all of my life and take pride in knowing a great deal about maintenance and repair. My first time in the shop was in '06 when I first bought the car used ('02 Corolla). I know a fair amount about cars and got a fair deal on it. Yet, they made it sound like the car was in horrible shape and would require major work, not true. Recently I went in to have them change the transmission oil / engine oil and got the same stand-offish treatment as before. When I mentioned that I put in new plugs myself but couldn't recall the brand, without even looking or listening the owner told me that they were likely not OEM and that auto parts stores only sell inferior parts. Instead of engaging in discussion about if I could just do certain things he only gave me a sheet with maintenance req's and kept saying "refer to the sheet." I went ahead and got a 60K mile service for $425 but would never do so again. He replaced my new plugs with $54 of OEM plugs. I won't be back. The lot is empty and it seems as though his other customers have left him as well.
Posted: 6/18/2008 • Link to this review
Toyonly was able to restore our Four Runner back to life after the dealer said it would cost us $7k using recycled parts. Toyonly did the job for $4k and the truck runs great and with all new parts. They were slow on this major repair, however, routine maintenance has gone well.
Posted: 4/21/2005 • Last edited: 1/02/2008 • Link to this review
The staff at Toyonly have been wonderful. They don't over charge. They let me know what needs to be done now, and what can wait. They've even told me when NOT to waste my money.
Posted: 4/05/2005 • Last edited: 1/02/2008 • Link to this review