Service team is horrible. Told me I couldn't get my complimentary 25,000 mile service because I was literally a few miles over the 25,010 limit on the coupon. Also tried to swindle me out of money... for a fuel injection and a balance (at 25000 miles with consistent care). Drove all the way to Stone Mountain Toyota for a service I already paid for with my car!VIEW MORE »VIEW LESS »
I purchased a new Venza from Margarita (Margie) this week. She was nothing but professional and I really had a great experience. I also received great service from the detail shop (can't remember... his name) and Steve Frazier (finance) as well as the general sales manager. One of the other sales people had a bit of an attitude; I believe he wanted to sell my car to someone else. See Margarita (aka Margie) - she is the BEST!!!!! I had not purchased a new car in 13 years and she made the experience enjoyable!VIEW MORE »VIEW LESS »
Displaying 1-13 of 13
Service team is horrible. Told me I couldn't get my complimentary 25,000 mile service because I was literally a few miles over the 25,010 limit on the coupon. Also tried to swindle me out of money for a fuel injection and a balance (at 25000 miles with consistent care). Drove all the way to Stone Mountain Toyota for a service I already paid for with my car!
I purchased a new Venza from Margarita (Margie) this week. She was nothing but professional and I really had a great experience. I also received great service from the detail shop (can't remember his name) and Steve Frazier (finance) as well as the general sales manager. One of the other sales people had a bit of an attitude; I believe he wanted to sell my car to someone else. See Margarita (aka Margie) - she is the BEST!!!!! I had not purchased a new car in 13 years and she made the experience enjoyable!
My wife and I just bought a 2009 Venza from Toyota South and it was a very good experience. They were friendly, helpful, and provided all the information I wanted to make an educated decision. I called 4 other Toyota dealers in the Atlanta area to check prices and all of them were $2,500 to $3,500 higher than Toyota South's offer. The paperwork was quick with no hidden fees. So far, it has been a great car.
I live up in Lawrenceville and travel in sales. When I need my Avalon serviced this is the Toyota dealership in Metro Atl that I use. Professionalís, very reasonable, and very nice people. Keep up the good work. MM. Lawrenceville, GA
Went here for an oil change and was totally impressed with the fast efficient service. Definitely recommend this place to anyone. Im even considering trading in my car now. Thanks!
I bought a 2007 Toyota Camry on July 15, 2007. I cancelled the extended warranty on the car the next day, the 16th. I was told that it would take six to eight weeks for it to be processed and sent to the bank. Twelve weeks passed and the bank never received the money. I went up there to find out what the problem was. I was greeted with frown, and a "what do you want look", from the sales manager. He went on to tell me that he was not going to stop what he was doing to take care of me, and that he would "DEAL WITH ME" when he felt like it. The GM came out to address the situation. The sales manager continued to yell and argue with me in front of the GM. I was in tears. I could not believe that I was being treated that way when I had just spent 24,000 dollars. I had a very bad experience, and for that sales manager to still have a job after I was treated like that is unacceptable.
My car would not start but clicked when I tured the key. I checked the internet and a lot of other Toyota owners had the same problem and it was the contacts in starter that were bad. I went by the parts dept. of the dealer and pick up the contacts for $23. Once you get the starter out, changing the contacts was not bad from what I read. The problem is the car is poorly designed and it is very difficult to get the starter out as there is no room to work. I took my 99 Toyota Corolla to Toyota South. They were telling me if the starter contacts were bad they would charge $425 to replace and to replace the starter was $650. I told them to check the car out and let me know and maybe it would just be a starter relay. They repaired the car without my approval and replaced the starter contacts. They were charging me $400 labor. I checked with another Toyota Dealer in the area and was told they charged $200 labor to replace the starter and they do not even replace the contacts because the starter brushes could wear out and they would have to go back in again. I called a Ford shop and if I had a 99 Ford Escort, the drive out cost to replace the starter was $370 for parts and labor. I could have saved money if I had owned the 99 Ford Escort. This Dealer Service Dept. over charges and is a bit dishonest because they do the work without your approval(although they ask you to sign the work order when you come in authorizing the work)
but you definately have to go in the shop to get any good info. On the phone I felt that they were a little patronizing. But, once in the shop, they explain everything without even looking at the care.
I always get great service when I have my Toyota serviced by Toyota South!
Have had to deal with these people on 6 seperate occassions for myself and my retired mother, only the first experience (timing belt replacement back in 2002) was satisfactory. The service department lacks basic customer service skills and knowledge. They wanted $400 to change spark plugs and wires, even when they admit (afterwards) it wasn't a necessity and wasn't related to the problem. A child could do this for $40. They don't equip the service writers with enough mechanical knowledge to answer the most basic questions, but make it mission impossible to talk to an actual mechanic. I would rather risk breaking down on the connector during rush hour to get to Sandy Springs Toyota than to even get an oil change at Toyota South. And they're sales department is full of the poster children for game-playing, dishonest, disrespectful car salespeople.
Workmanship of this repair shop is unacceptable. I do not mind to pay for the higher service price compare to the outside shops. But I am not happy with the result. It seems nobody is responsible for anything except taking your money.
Bought a brand new car a while back turned out to be a grey market automobile. Had it retrofitted to meet US standards a lemon ever since. I would not accept a toyota if I was given one for free.
Service is particulary good. Representatives have been helpful whenever I go. I only have a compliant about the high labor cost.