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Trailers Northwest Inc

(425) 432-4929

24503 197th Ave SEMaple Valley, WA 98038   map »

Business overview

Reviews

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Pass it on, 7/17/2010

Dad and son run the place and they have no clue as to normal business practices. Things like answering the phone, returning calls left on their voice mail, following up with what they say they'll... do. I bought a trailer, they said 3 weeks delivery, it took over 4 weeks. It was missing the ramps and they hadn't noticed that. When the ramps came in, they were the wrong size. I told them that on a Wed in the late afternoon and again on the next Friday in the morning. Next Monday I called the manufacturer direct, they hadn't heard from these guys yet! I've left over 10 voice mails with them over the past 7 weeks (no more than once a day), only one has been returned.

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No Customer service, 7/08/2010

Tried to buy a trailer from them that they advertised when I went to look at it no trailer but conveniently had others for more money. Owners are Father and Son and don't have a clue about ethical... business practices. Told them I was also considering a trailer at another dealer. They immediately began berating the other Dealer and the Trailers they build which later I found out was totally untrue. After this experience I found many bad reviews on other websites such as Yelp and merchant circle. Would not recommend them for anything.

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Displaying 1-2 of 2

Reviews

MaryTerwiliger

Reviews: 1

Pass it on

Dad and son run the place and they have no clue as to normal business practices. Things like answering the phone, returning calls left on their voice mail, following up with what they say they'll do. I bought a trailer, they said 3 weeks delivery, it took over 4 weeks. It was missing the ramps and they hadn't noticed that. When the ramps came in, they were the wrong size. I told them that on a Wed in the late afternoon and again on the next Friday in the morning. Next Monday I called the manufacturer direct, they hadn't heard from these guys yet! I've left over 10 voice mails with them over the past 7 weeks (no more than once a day), only one has been returned.

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Veteran65

Reviews: 2

No Customer service

Tried to buy a trailer from them that they advertised when I went to look at it no trailer but conveniently had others for more money. Owners are Father and Son and don't have a clue about ethical business practices. Told them I was also considering a trailer at another dealer. They immediately began berating the other Dealer and the Trailers they build which later I found out was totally untrue. After this experience I found many bad reviews on other websites such as Yelp and merchant circle. Would not recommend them for anything.

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  • Service
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