We have used Trees Plus Ltd twice in the last four years. Mr Byrd is the best in his profession. Very honest and explained in detail with price for taking down three trees. All three were close to... the house. The removal crew was very attentive to detail and safe. No damage to yard or house, even removed the stumps and roots. Recommended excellent landscape professional to remove mulch and replace sod.. Everyone at Trees Plus is very professional and provides excellent customer service. This is the Tree Service for me.VIEW MORE »VIEW LESS »
Although one of the more expensive tree companies in town, they did match and slightly beat 2 other offers. From what I was told, the autumn season is a little slack for work, so that may be why... they matched and beat the other 2 offersVIEW MORE »VIEW LESS »
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We have used Trees Plus Ltd twice in the last four years. Mr Byrd is the best in his profession. Very honest and explained in detail with price for taking down three trees. All three were close to the house. The removal crew was very attentive to detail and safe. No damage to yard or house, even removed the stumps and roots. Recommended excellent landscape professional to remove mulch and replace sod.. Everyone at Trees Plus is very professional and provides excellent customer service. This is the Tree Service for me.
Although one of the more expensive tree companies in town, they did match and slightly beat 2 other offers. From what I was told, the autumn season is a little slack for work, so that may be why they matched and beat the other 2 offers
Last edited on 5/25/2014
This is the 2nd year I utilized Trees Plus services. John was extremely patient with me when he came out to give me a quote. I had several questions, some of which did not pertain to the trees I wanted removed. He gave great advice and didn't rush me at all. I handled the quote part and my husband was home when they came to do the work. Of course some stuff was lost in translation b/w me and hubby so there were a few missed items. No problemo. The crew came back out to handle it with no questions asked. Ann Marie (scheduling) is a sweetie too; very professional and consistent follow up.
Last edited on 5/25/2014
I've used this company twice and both the Arborist-Walter who quotes the job, the office lady, and especially the tree crew are fantastic. They are safe, efficient and can take down a tree without damaging ANYTHING even my daphne bush which was touching 2 trees they removed. Not a single leaf was hurt on the daphne! They clean everything up, and except for the missing trees, I could not tell anyone had been in my yard. I would never use anyone else and have recommended them to all my friends. Theresa Ford
Last edited on 5/25/2014
They gave me a 2hr window an made the appt a week in advance. At the end of the window they finally called and said they'd be another 1.5 hrs. Great choice if you have nothing but time on your hands to sit at home.
Unfortunately in this business, unforeseen events arise which are out of our control. We try very hard to adhere to the two-hour window on our appointment schedule. We apologize for any inconvenience.
Trees Plus recently removed 5 trees for me, and I am pleased in every respect. The job was made more complicated by their having to reach the trees from a neighbor's backyard and to remove large sections of my privacy fence. They were fast, efficient, cleaned up afterward, and best of all, put my fence back exactly as it was before they came. Ann Marie, John Akins, and the whole removal crew made the entire experience a pleasure. You might find a cheaper tree company, but you will be much happier with Trees Plus!
Last edited on 5/1/2013
Thank you ksakin for taking the time to write a beautiful review. We work very hard to please every client and go above and beyond.
Unbelievable, this company. Alan visited for an estimate. Spent 5 minutes, provided cost, hands me a piece of paper to sign. No explanation. Sign it thinking it is an estimate. Decided to use another service, so when they call back to schedule, I ignore the calls. Call Alan stating that I chose another company and to give me a call to negotiate. Never hear back. Then, I receive an invoice for $176, copy of the “contract” that I signed with the section on the bottom highlighted saying that by signing this piece of paper I am agreeing to the services. Cancellation results in a charge of 20%. Speak with Barbara, the owner, to explain that at no point did Alan make it clear that he was handing me a contract to sign and that if I cancelled I would be assessed a fee. Right off the bat she goes into her nothing we can do speech because I signed the paper. Said I should have read the piece of paper before I signed it. Says I can take it to court. I’m irate. Stupid me. I know I signed the paper and that binds me, but I was misled. Terrible business practice to do business this way and have no idea what customer service is about. At some point you need to do right thing based on common sense and ignore what it says on the piece of paper. Will never use them and will never recommend them.
We do not, in any way, try to "trick" our customers. Our cancellation policy is clearly stated directly below the signature line of the "Contract/Agreement". Had he communicated accordingly when we called several times to schedule the work, we would have been understanding. Over a period of two weeks, we left messages with no response. He also had used our service in the past, so there was obviously a clear understanding of our business ethic.
The owner is an arborist and gives great advice. The tree removal team is fast, efficient and SO neat. Their prices are fair and they offer free mulch delivered. We are very pleased and will continue to use them!
Thank you for taking the time to post a 5-star review. We appreciate your business and let us know when you need more free mulch delivered to your home.
I received an advertisement in the mail and had been thinking about having some pruned. Alan came out and gave me a good price and put me on the schedule for that same week. The crew came out and cleaned the deadwood from the trees and raised the canopy. My backyard looks clean and refreshed. They left my yard immaculately clean.Very impressed. In fact, I will have them back out in the spring to cut down a couple of trees. I highly recommend this company
Thank you for contacting Trees Plus and choosing us to take care of your needs. We look forward to seeing you in the spring!
Trees Plus Ltd just took out 5 cypress trees in my backyard and trimmed almost all of the trees in my yard. They were prompt, quick, and very neat. My yard looks exceptional--they cleaned up all the sticks, leaves, etc. and did not damage any of the plants and shrubbery that were planted around the trees they were taking down and trimming. They even cleaned out my pool when they were done! I was very pleased with their professionalism and knowledge of trees/landscaping that they shared with me. A little more expensive than the competition, but well worth it!
Thank you Ms. AlisonInATL for taking the time to write such a glowing review. It was certainly a pleasure doing business with you!
I would highly reccomend Trees Plus for tree removal and trimming because they take a professional arborists approach to every job. Arborist Alan Graham gave me confidence right from the start diagnosing our Tulip Popular Tree's problem, and describing the process clearly and completely. Trees Plus crew arrived as scheduled. John the foreman and his crew performed the work methodologically, leaving the lawn undamaged, and cleaning up thouroughly. The next day I received a phone call to inquire about the job, I was enthusastically glad to report to Anne Marie at the office that Trees Plus had exceeded my expectations! It's always a welcomed experience to have a project done well, even more, it's extremely gratifying to have such a fine group that appreciates the customers concerns. Trees Plus meritted both, great job! Thanks again, Steve
Steve, thank you for the excellent review. We hope you enjoy your outdoor space even more!
We just used Trees Plus for a big job. I highly recommend them. They know what they are doing, they do what they say they will do, and when it is done, they clean it all up. Walter knows trees and plants, and was able to give us expert advice on what to keep and what needed to go. I got other quotes and Trees Plus by far were the most knowledgeable, and the best price! Highly, highly recommend Trees Plus.
It was a pleasure doing business with you. Please let us know if we can be of service in the future. Thank you for taking the time to post!
I want to make sure that everyone hears about what a great job Trees Plus just did! We have been extremely impressed with the professionalism of the company to follow up and keep their promises, as well as the efficiency it taking down/trimming trees on our property. We are VERY GLAD that we called Trees Plus and we know that you will be too! If you are looking for any tree work, you should definitely call them!!!!! Great job!
Thank you for taking the time to post. We strive to do exactly as you stated.
The entire experience was a pleasure. From the office staff for scheduling an appointment to the final cleanup, Trees Plus was top notch. The arborist was very knowledgeable about my trees AND my landscape. There was one tree I didn't know was dead and am so glad they told me about. I would certainly recommend them.
This company is the best out there. I was extremely nervous about having tree work done at my home as I have never had any done before. Walter was extremely knowledgeable and the crew was professional, doing the job quickly and smoothly.