Dr. Neuberg, our groomer Jo and all the staff and doctors at Trickum Ridge have been a blessing to our family. It is clear that they love our dogs and treat them like their own. During a recent... illness with our newest family member, Dr. Neuberg did her best to help keep costs down while giving excellent care. I appreciated the phone calls they made to check up on Sophie and am glad to say she is healthy and active today. Our dogs especially love their visits with Jo to keep them well groomed. I cannot imagine taking our pets anywhere else.VIEW MORE »VIEW LESS »
We have been using this office for many years. Very compassionate staff and doctors. Prices are high but no different than any other vets office. Jo does a great job with grooming.
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Dr. Neuberg, our groomer Jo and all the staff and doctors at Trickum Ridge have been a blessing to our family. It is clear that they love our dogs and treat them like their own. During a recent illness with our newest family member, Dr. Neuberg did her best to help keep costs down while giving excellent care. I appreciated the phone calls they made to check up on Sophie and am glad to say she is healthy and active today. Our dogs especially love their visits with Jo to keep them well groomed. I cannot imagine taking our pets anywhere else.
Posted: 2/25/2013 • Last edited: 2/27/2013 • Link to this review
Thank you for your kind words, we are so pleased that you had a great experience. :-)
Our last stay (10 days) here was a disaster! After we picked up our dogs ( 2 Boston Terriers) we found that one had acquired a definate fear of ANYONE wearing black pants and this includes US. He wouldn't respond to us at all and cowered away. When we changed the pants, everything was fine. I can only assume that he was severly abused by someone at this facility wearing black pants. Phone calls to the owner of the company were diverted to someone lower down the food chain. He obviously has no interest in customer satisfaction. Being unable to contact the owner who hopefully has the power to correct this situation leaves us no alternative other than to rate this company UNACCEPTABLE and recommend that you find alternative pet care.
Posted: 3/01/2012 • Last edited: 2/27/2013 • Link to this review
We take this type of accusation of our facility very serious and have made sure to look into every concern that we see noted. It is our number one priority to provide excellent client service and state of the art medical care. Our kennel staff wears ceil blue uniforms to work every day and is very thorough, caring, and compassionate. They have been caring for these particular babies at different occasions for over a year’s time now and have not changed the level of care that has always been given. The owner has given all managers the full authority to address these matters immediately. They are more readily available and more aware of the actual circumstances. All serious complaints are reviewed with the owner and given the appropriate attention to bring them to the best outcome available to us. Now that we have been made aware, we have discussed the concern with our staff, managers, and owner. We are certain that our staff would not harm a patient or any animal for that matter. We are very concerned for the pet in mention and are hopeful that whatever the anxiety is in reference to, his/her owners will be able to address and aid in the recovery.
Thank you so much for your kind words. We are very happy that we were able to care for your pet.
my pets have long fluffy coats that I really have a hard time keeping up with. Trickum Ridge Animal Hosp. goes above and beyond to not only make my pets smell and look great, but also to make sure my pet's skin feels great and is healthy. They even finish it off with cute bandannas. Ask for Jessie she is fabulous!
Posted: 9/08/2011 • Last edited: 2/27/2013 • Link to this review
We understand what a fluffy coat can be like and are so glad we could help you out :-) Thank you so much for your kind words, we really appreciate you and your pets!
Extremely high prices, push everything under the sun and have no idea why they're doing it (except that someone told them to) and offer no knowledge beyond what a 30 second Google search will give you. If you are financially irresponsible and dumb as a brick, this is the place for you!
Posted: 1/23/2011 • Last edited: 6/01/2012 • Link to this review
Trickum Ridge Animal hospital pretends to care about your cat & even offers extra attention for your feline friend at a much higher rate. They talk about them getting to walk around & play. We left our cat at the Trickum Ridge Animal Hospital for 5 nights. When we returned from our trip to pick her up, to our fright and dismay, the person at the front desk informed us that she would not "come out of her cage". We thought, cage? All of the cats at this facility are kept in tiny cages stacked on top of each other w/no flooring. It's just mesh wire that hurts the cat's feet. Not only that, but we told them she needed clay litter and they used paper litter. She didn't know any better and couldn't use it. We made very simple requests and paid them extra to make sure everything would be taken care of for our short out of town getaway. The area they supposedly received more attention at was basically a 5 x 8 area where the cages were located. It looked more like a prison yard than an area for a cat to relax or get any attention. When I got to her "cage" she was covered in urine and walking in her own excrement. I had to pry her out of the cage. It was very excruciating/traumatizing for her and us. She hasn't been the same since staying at Trickum Ridge (even a year later). She was a fun happy well behaved fun loving cat prior to her stay. Now she's a traumatized pile of nerves. Save yourself the heartache, DO NOT board your cat at Trickum Ridge Animal Hospital!
Posted: 3/20/2009 • Last edited: 6/01/2012 • Link to this review
The staff at Trickum Ridge has cared for our pets for 12+ years. When we recently lost our sweet samoyed, Misha, they showed so much compassion and really helped us get through a difficult time. They are a truly a superior Vet hospital. Love them!
Posted: 10/03/2008 • Link to this review
I'm so glad that I found a vet I can trust. We didn't have a great experience at the last vet we visited so I was referred to Trickum Ridge by a family member. Trickum Ridge was like night and day. Dr. Highland was so great with Biff. She even gets down on the dog's level on the ground to check them out. It really puts Biff at ease. You can tell that the staff has a love for dogs. When Biff had blood taken, they pet him the entire time and even kissed him on the head. I also like that they give you options and don't just spout out the most invasive or costly procedure. Also, someone called to check up on Biff after a visit. I thought that was really nice and over and beyond what I've experienced before. I did read the other reviews. My wait time was maybe 10-15 minutes the most the entire check-up. For me, it's totally worth that extra 10-15 minutes to have my dog at ease.
Posted: 8/01/2008 • Link to this review
They are nice, but nice doesn't help you when your dog is in pain. They did test after test. Even surgery. They recommended another surgery. I got a second opinion at another vet who told me that the reports they claimed were inconclusive were not inconclusive at all. My dog didn't even need the first surgery. With a few meds, my dog is now on the mend. $1k plus at Trickum Ridge = still sick dog. $70 at new vet = healthy dog. You choose.
Posted: 5/29/2008 • Last edited: 6/01/2012 • Link to this review
Quite disorganized. I've wasted too many hours in the waiting room. I'm guessing the employees must not be treated well, because every time I went there was a new trainee and new faces everywhere.
Posted: 3/07/2008 • Last edited: 6/01/2012 • Link to this review
We have taken our animals (rabbits, cats & dogs) to Trickum Ridge over the past 10 years and I can honestly say I've never made a better decision than the day we started to be a part of their family! That is how they make you feel! We have lost members of our family and it was as hard on them as it was for us which shows how much they care. They have always been there in an emergency when we've needed them even even to go above and beyond what you would expect. We have boarded our animals with them and they treat them as they would want one of their own to be treated. The Doctors and staff are all very caring. Only fault I can find is I think they like my animals better than me!
Posted: 6/15/2006 • Last edited: 1/24/2011 • Link to this review