About half a year ago I've had a similar experience than the guy down there who's dog died. My dog however survived... Barely. She came back with an infection that took us (and another vet clinic) almost 3 months to get it under control. Luckily my girl is ok now. But I won't be going back. And hey, suewillow... are you the owner of Trickum Ridge Animal Hospital? It sure sounds like it. There were no new reviews here on Kudzu for almost 4 years for Trickum Ridge, and the day after someone posts his horrible experience with TR you write a "review" that goes against someone you don't know and of which's case you don't know any specifics about. This stinks! The vet is supposed to do the job in such a way that the patient survives. If their normal practice is not to do tests prior to a surgery or a teeth cleaning then they are responsible for anything that happens afterwards. You cannot blame the outcome of a surgery on the customer. That's just ridiculous. "Do no harm!" is rule #1 for every doctor. Animals or humans. Sidenote: They (TR) also did not ask me if I want a blood test to be done on my dog. I figured that they know what they are doing. A few years ago I broke a bone in my left leg. My doctor told me what he is going to do in order to fix it. He did not ask me if I want a x-ray or a blood test or anything. He just did it and he did it right. That's why they are the high paid professionals. Oh well... I never went back to TR and I'm happy with my new vet.
Posted: 1/01/2017 • Link to this review
I have been a client of Trickum Ridge Animal Hospital for many years. They are an outstanding group! Unfortunately, pet owners (perhaps like "Christoph2000") refuse to take any type of responsibility when they bring their pets to the veterinarian. For example, some owners don't want to pay for blood tests or biopsies that are needed in order for any doctor/veterinarian to diagnose diseases (similar to humans) because "it costs too much". Yet when their pet goes home without being diagnosed, and shortly after the visit to the animal hospital, the pet dies due to cancer or other disease that might have been treatable (diagnosed through a blood test or biopsy - similar to human medicine ) - the owner immediately wants to blame someone else. There are many pet owners out there who buy pet insurance to help provide regular care for their pets to help minimize costs. BUT, owners who make poor decisions by refusing and withholding medical care for their pets (especially not cleaning their dogs teeth on a regular basis to cause teeth to be pulled!) and want to blame doctors or animal clinics for bad outcomes, have only themselves to blame. As with most decisions in life, pet owners need to be more accountable for their own actions before falsely trying to blame others. Despite dissatisfied owners who want to blame others, I think you are great Trickum Ridge Animal Hospital and so do all my dogs! I am very glad that you are in the neighborhood and have Sunday hours, too!! YAY
Posted: 12/28/2016 • Link to this review
My dog Max walked in to get his teeth cleaned and walked out with a spun out of control infection (which was caused by the procedure) after paying almost $1000. Now he is dead! Max had 1 (one) loose tooth when I brought him in. Dr. T. however pulled 12 (twelve) teeth without getting back to me asking, if this is what I want. Pulling more teeth means more money for her, which is the reason why she pulled that many teeth. How can a responsible veterinarian even do this? I am completely beside myself! In the end Dr. T. completely ruined my dog's mouth and created an infection that was completely uncontrollable. Very obviously something went wrong, because Max developed a massive mass on his neck directly after the procedure. No antibiotics and not even steroids were able to get the horrific infection under control. She later on did an ultrasound and she had no clue whatsoever what the mass on his neck was. She even said: "I don't know what this mass is. I can't even tell you if this is the lymph node." This is pure incompetence! I was talking to the Trickum Ridge head staff and they reject any responsibility for the obvious malpractice. They even said that "he already had cancer before the teeth cleaning". How can they say that without a single test prior to the teeth cleaning? They offered and not even recommended a bloodtest before the procedure. I deeply regret going to Trickum Ridge Animal Hosiptal and highly suggest to avoid this vet clinic at any cost!
Area Marietta, GA
Cost $500 - $999
Date September 2016
Posted: 12/27/2016 • Last edited: 12/30/2016 • Link to this review
Our goal is to provide the best medical care possible for all pets and to serve their best interest. Unfortunately, after numerous discussion with you we have not been able to resolve your grievances. The loss of a pet is always hard and we are truly sorry that you lost your beloved pet.
Dr. Neuberg, our groomer Jo and all the staff and doctors at Trickum Ridge have been a blessing to our family. It is clear that they love our dogs and treat them like their own. During a recent illness with our newest family member, Dr. Neuberg did her best to help keep costs down while giving excellent care. I appreciated the phone calls they made to check up on Sophie and am glad to say she is healthy and active today. Our dogs especially love their visits with Jo to keep them well groomed. I cannot imagine taking our pets anywhere else.
Posted: 2/25/2013 • Last edited: 2/27/2013 • Link to this review
We have been using this office for many years. Very compassionate staff and doctors. Prices are high but no different than any other vets office. Jo does a great job with grooming.
Posted: 11/08/2012 • Last edited: 2/27/2013 • Link to this review
I have been taking my cats here since they opened. They are compasionate and caring beyond expectation.
Posted: 9/28/2012 • Last edited: 2/27/2013 • Link to this review
Thank you for your kind words, we are so pleased that you had a great experience. :-)
Our last stay (10 days) here was a disaster! After we picked up our dogs ( 2 Boston Terriers) we found that one had acquired a definate fear of ANYONE wearing black pants and this includes US. He wouldn't respond to us at all and cowered away. When we changed the pants, everything was fine. I can only assume that he was severly abused by someone at this facility wearing black pants. Phone calls to the owner of the company were diverted to someone lower down the food chain. He obviously has no interest in customer satisfaction. Being unable to contact the owner who hopefully has the power to correct this situation leaves us no alternative other than to rate this company UNACCEPTABLE and recommend that you find alternative pet care.
Posted: 3/01/2012 • Last edited: 2/27/2013 • Link to this review
We take this type of accusation of our facility very serious and have made sure to look into every concern that we see noted. It is our number one priority to provide excellent client service and state of the art medical care. Our kennel staff wears ceil blue uniforms to work every day and is very thorough, caring, and compassionate. They have been caring for these particular babies at different occasions for over a year's time now and have not changed the level of care that has always been given. The owner has given all managers the full authority to address these matters immediately. They are more readily available and more aware of the actual circumstances. All serious complaints are reviewed with the owner and given the appropriate attention to bring them to the best outcome available to us. Now that we have been made aware, we have discussed the concern with our staff, managers, and owner. We are certain that our staff would not harm a patient or any animal for that matter. We are very concerned for the pet in mention and are hopeful that whatever the anxiety is in reference to, his/her owners will be able to address and aid in the recovery.
Ive been to other vets with my Shih Tsu but never received this level of compassion and professionalism for my dog as I received at Trickum Hospital Woodstock GA.
Posted: 11/07/2011 • Last edited: 3/08/2012 • Link to this review
Thank you so much for your kind words. We are very happy that we were able to care for your pet.
my pets have long fluffy coats that I really have a hard time keeping up with. Trickum Ridge Animal Hosp. goes above and beyond to not only make my pets smell and look great, but also to make sure my pet's skin feels great and is healthy. They even finish it off with cute bandannas. Ask for Jessie she is fabulous!
Posted: 9/08/2011 • Last edited: 2/27/2013 • Link to this review
We understand what a fluffy coat can be like and are so glad we could help you out :-) Thank you so much for your kind words, we really appreciate you and your pets!
Extremely high prices, push everything under the sun and have no idea why they're doing it (except that someone told them to) and offer no knowledge beyond what a 30 second Google search will give you. If you are financially irresponsible and dumb as a brick, this is the place for you!
Posted: 1/23/2011 • Last edited: 6/01/2012 • Link to this review
Trickum Ridge Animal hospital pretends to care about your cat & even offers extra attention for your feline friend at a much higher rate. They talk about them getting to walk around & play. We left our cat at the Trickum Ridge Animal Hospital for 5 nights. When we returned from our trip to pick her up, to our fright and dismay, the person at the front desk informed us that she would not "come out of her cage". We thought, cage? All of the cats at this facility are kept in tiny cages stacked on top of each other w/no flooring. It's just mesh wire that hurts the cat's feet. Not only that, but we told them she needed clay litter and they used paper litter. She didn't know any better and couldn't use it. We made very simple requests and paid them extra to make sure everything would be taken care of for our short out of town getaway. The area they supposedly received more attention at was basically a 5 x 8 area where the cages were located. It looked more like a prison yard than an area for a cat to relax or get any attention. When I got to her "cage" she was covered in urine and walking in her own excrement. I had to pry her out of the cage. It was very excruciating/traumatizing for her and us. She hasn't been the same since staying at Trickum Ridge (even a year later). She was a fun happy well behaved fun loving cat prior to her stay. Now she's a traumatized pile of nerves. Save yourself the heartache, DO NOT board your cat at Trickum Ridge Animal Hospital!
Posted: 3/20/2009 • Last edited: 6/01/2012 • Link to this review
We have been taking our cat to Trickum Ridge Animal Hospital for a few years. She always receives excellent care. The entire staff is caring, friendly and knowledgeable. I wouldn't take my kitty anywhere else.
Posted: 12/11/2008 • Link to this review
The staff at Trickum Ridge has cared for our pets for 12+ years. When we recently lost our sweet samoyed, Misha, they showed so much compassion and really helped us get through a difficult time. They are a truly a superior Vet hospital. Love them!
Posted: 10/03/2008 • Link to this review
I'm so glad that I found a vet I can trust. We didn't have a great experience at the last vet we visited so I was referred to Trickum Ridge by a family member. Trickum Ridge was like night and day. Dr. Highland was so great with Biff. She even gets down on the dog's level on the ground to check them out. It really puts Biff at ease. You can tell that the staff has a love for dogs. When Biff had blood taken, they pet him the entire time and even kissed him on the head. I also like that they give you options and don't just spout out the most invasive or costly procedure. Also, someone called to check up on Biff after a visit. I thought that was really nice and over and beyond what I've experienced before. I did read the other reviews. My wait time was maybe 10-15 minutes the most the entire check-up. For me, it's totally worth that extra 10-15 minutes to have my dog at ease.
Posted: 8/01/2008 • Link to this review
They are nice, but nice doesn't help you when your dog is in pain. They did test after test. Even surgery. They recommended another surgery. I got a second opinion at another vet who told me that the reports they claimed were inconclusive were not inconclusive at all. My dog didn't even need the first surgery. With a few meds, my dog is now on the mend. $1k plus at Trickum Ridge = still sick dog. $70 at new vet = healthy dog. You choose.
Posted: 5/29/2008 • Last edited: 6/01/2012 • Link to this review