Displaying 16-30 of 56
I called Trio based largely on reviews on the web. I scheduled service and the person said they would provide an estimate. I had no estimate the day before the scheduled service so I called, and the person I spoke with said I would receive a call with an estimate later that evening. I did not receive the expected call. The service day came and NOTHING. No one came to my property, and I did not receive a call from the business with an explanation. I will not even consider contacting this business ever again. Use at your own risk. UPDATE April 23, 2011: Jean came out and personally cut my lawn on a Saturday afternoon after he found out an employee did not visit my property as instructed. He did a nice job and I'm using the company next month for the lawn and shrubs. I'm upgrading them to three stars because I am pleased with the results, but the communication with me was sub-par.
Posted: 4/15/2011 • Last edited: 9/22/2011 • Link to this review
I've been living in Lawrenceville for 2 years and needed a service to take care of my lawn. One day I called Trio Lawn Care, Jean responded immediately and came over that same day and analyzed what he thought needed to be done. After several services from them my lawn looks very superb. They always mowed and edged beautifully and always kept me informed of other things going on that I might be concerned with my yard. This is a company that knows how to treat its customers and I highly recommend them. His team is courteous, professional and efficient. I highly recommend Trio Lawn Care
Posted: 4/07/2011 • Link to this review
I had trio lawn care come and do some yard clean up work... have to say I was very pleased with the service and price. I would recomend this buisiness to everyone... will be using them in the future for all my lawn care needs!
Posted: 4/07/2011 • Link to this review
I was on the verge of getting fine by my homeowner association so I called Trio for their services.30 minutes later, one of their service truck was at my driveway. They were very professional and the quality of work was superb.I'm now a monthly customer. Thanks Trio I will tell all my friends about you guys.
Posted: 4/06/2011 • Link to this review
First off they were late coming to do the estimate. They changed our initial estimate 2 different times then were 2hrs late coming by. They did not provide services they said they would offer. We specifically used them because of all the wonderful services they said they offered. Seeding in particular. They said they over seed in the fall. Fall came and they pushed it back to winter, then pushed it back again saying they would do it in the spring. When spring got here now they are telling me it would be an extra $300 just for the seeds and my service is only for aeration. They did cut our grass, trim our hedges and take away limbs out of our yard but that is it. They say they offer winterization and other wonderful services but they never provided them. We used this service for 3 full seasons.
Posted: 3/30/2011 • Last edited: 4/06/2011 • Link to this review
I tried to call and schedule service and get a quote on sod. No calls back, and after several repeat calls, I reached someone who was quite rude but did offered to send someone out a week later. Nobody ever showed up or called back. Absolutely will not use them.
Posted: 2/22/2011 • Last edited: 1/25/2013 • Link to this review
I started using Trio in 2008 and then signed a contract with them in 2009. I used them for full maintenance. I was very happy with the maintenance on the shrubs (my yard has many shrubs...) and satisfied with the lawn until recently - which was OK but not great. I spoke with Jean and he was receptive to feedback. Jean is very passionate about his business and is truly trying to make it the best it can be. I think it hit a wrinkle with the groupon promotion and the influx of new customers. I give them 3 stars for quality - although I think it will be a 4/5 star quality organization again once it works through the groupon promotion.
Posted: 11/30/2010 • Link to this review
No availability until October was their first response to my GroupOn order. 1 return phone call when I've tried since October to get them scheduled, and that service was cancelled by them. Multiple no-response to my phone calls to get them rescheduled. I'm cancelling my GroupOn order and getting my money back.
Posted: 11/22/2010 • Link to this review
Thank you Trio for servicing my yard this weekend. The crew did a wonderful job with our shrubbery. I've already refer your company to our neighbors. That Groupon was a great value to us. Don't be discourage by those negative comments and remember you will never be able to satisfied everyone. Good luck Trio
Posted: 9/28/2010 • Last edited: 4/06/2011 • Link to this review
While the value was good because of Groupon the actual lawn service was horrible and the customer service was worse. Not only did it take a week to get someone to call me back but when they came out they did a horrible job with my lawn and missed many places in my yard. At least the groupon was good for something as it weeded out a bad company; pun intended. Not recommended for anything.
Posted: 9/27/2010 • Last edited: 9/30/2010 • Link to this review
I called and emailed several times over 2 weeks. It's been 3 weeks now and they still haven't contacted me. Avoid this company, there are many other lawncare companies who actually care and want your business and will provide good customer care.
Posted: 9/25/2010 • Last edited: 9/30/2010 • Link to this review
I purchased the Groupon (as all of Atlanta did, apparently) and they have come out twice already. I was pleased with the quality of service and I am understanding they are swamped, so a little waiting is OK with me. Gene came out both times when I wasn't expecting them to, but they did a good job on the lawn and we are thinking of using them for our lawn service. Their cut of the Groupon is ONLY $10, so the fact they are doing it at all is impressive!! Contact could be improved, but I just kept e-mailing and knew they would come out when they were able... Life is to short to be all annoyed about the lawn!! Thanks, Trio!!!
Posted: 9/16/2010 • Last edited: 9/23/2010 • Link to this review
Their work was ok, but impossible to try and get them to come out. I speak with Jean and he says he'll come out, but never shows up doesn't call. I've been waiting all week for a return call and nothing, same thing I experienced the first time so I'm moving on to someone different
Posted: 9/10/2010 • Last edited: 9/23/2010 • Link to this review
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