All they are worried about is getting their money. There is nothing wrong with making money but they suck with standing by their products. I had fish die all the time and they never replaced them, they could never even figure out what was wrong. Please don't buy from them no support for all the money you spend on expensive fish that don't live but a week if your lucky. I even paid for them to fix tanks and take care of the fish when their sick but no help. Just pay them!!
Posted: 7/11/2013 • Link to this review
Poor customer service, sick fish, and Additude when you try to hold them accountable to there guarantee. Don't waste your money folks, there are other fish supply business that will provide better customer service, and healthy fish. Don't make the same mistake I did!!
Posted: 2/05/2013 • Link to this review
The store's employees were very knowledgable and friendly. The variety of new tanks and availability of replacement parts is excellent. I was very put off by the number of tanks which contained dead fish. More than a couple had dead fish which had been dead quite awhile and were being eaten by the rest. I've always been taught to avoid buying fish from a tank with dead fish in it. Was the entire shipment diseased? Only a few? Did they pass it on to the rest? Is it a cleanliness issue? Yes, definitely, to a degree. I was also surprised by some of the prices; some were high compared to other retailers. Yes, the variety of fish for sale is great, but is there real value in an exotic sick fish? Also, the selection of food was very limited to certain manufacturers, to the total exclusion of more widely known brands. I will return if I need parts but seriously doubt I would purchase fish unless the dead fish issue has been addressed.
Posted: 10/31/2007 • Last edited: 1/02/2008 • Link to this review
TROP HAS ALL YOU NEED FOR YOU AQUARIUM NEEDS BUT ALSO HAS THE CUSTOMER IN MIND. THE STORE IS WELL STOCKED IN FRESH AND SALTWATER FISH. TANKS ARE WELL KEPT AND WELL STOCKED. GREG IS ALWAYS READY TO HELP IN ANY WAY THAT HE CAN! I DRIVE FROM HENDERSON TO GET TO TROP BUT IT IS WORTH THE DRIVE. GIVE THEM A TRY.
Posted: 7/28/2007 • Last edited: 1/02/2008 • Link to this review
Greg from Trop Aquarium has been such a help to me since getting into the aquarium hobby. I started with simple fresh water community fish, changed to aggressive fresh water, and have just recently started a saltwater tank. He always takes the time to answer any questions I have had. I got Ick "fish disease" and called the store and told me to head in for the medicine, knowing I would be there well after closing. Thanks guys, great job!
Posted: 2/17/2007 • Last edited: 1/02/2008 • Link to this review