I am very disappointed with the service that I have been getting with Trugreen. My lawn continues to have problems even though I have year around service. Craig Ming is the only bright star that Suwanee TruGreen has going for them. Since he has moved into another territory my lawn has suffered. I do not get the service that I once enjoyed. I am a very unsatisfied customer.
Posted: 5/05/2015 • Link to this review
I wish I could give them zero star. I signed up their yearly package and regret it ever since. They have done so many treatments on my lawn. The lawn looks awful. Bare spot everywhere, large patch of grasses are dying. I water my lawn once a week deeply. I don't know what happened. It was much worse than it was before. My two neighbors have no professional companies and they don't even water their lawn but their lawn look much better. The neighbor accross stree is also using this branch. His lawn is so bad that weeds cover abotu 1/3 of his lawn, bare spots, you name it. I can't believe how this company survive with such a bad service. I checked Kudzu.com, they got 2 stars there. I checked everywhere, this branch has very very low rating. I wish I have done some research before I signed up. I wrote a customer survey with my comments and system says since my rating is low that someone will contact me immediately and asks me to leave my phone number. NOBODY ever called me. 3 days later, I called the branch and asked for the manager Troy Conley. I was told he was not available. A lady took my cell phone and said Troy would call me at end of the day. He never called me. This branch has serious problem, the work quality and Customer serice are away below the water.
Posted: 8/09/2011 • Link to this review
I gave this company 2 years of my money thinking my lawn would get better. I really believe that they only put the sign in your yard and leave. The time I see the truck pull up and leave is under 2 minutes. I really wish I would have thought to video tape them to show people they are scam artist!!! I never got a phone call back when they said a manager would call back, nevr got a email and when I called to cancel......can I say RUDE!!!!! I have more weeds in my yard they I did without service. More than half my grass is dead. This is the worse service I have ever received!!!!
Posted: 5/02/2011 • Link to this review
Was not happy with the service and didn't really want to spend the money on a lawn service so we decided to cancel. The service wasn't bad enough to warrant coming here to write a review, however after we cancelled they continue to call us on our home phone and cell phone. I recall calling them once on my cell phone, but I don't remember ever giving them the number. I am guessing they have caller ID? I have asked three times for them to stop calling. Two calls even came on a Saturday morning! update 2/28, just had another call from them 7:30 at night during my daughters bath time. Wish they would stop calling.
Posted: 7/17/2010 • Last edited: 2/28/2011 • Link to this review
Don't waste your money or your time trying to deal with these people. Quoted one price then billed $100 more. After 6 phone calls settled it. Then a week later they start calling again and sending letters. Nobody here knows what anyone else is doing. ITs like trying to deal with little children trying to run a business. Horrible customer service and terrible record keeping. Save yourself the aggravation of trying to deal with them.
Posted: 6/12/2010 • Link to this review
In December, we bought a house and I researched lawn services. We have chosen a different company due to quality and cost and are very happy with them. Unfortunately, Tru Green keeps calling to ask me when we want to sign up and now are showing up at the house stating that I called them to give us an estimate. This is how they are getting around soliciting in our neighborhood, which is forbidden. I wish they had never gotten my information. They ignore repeated phone calls to take me off their phone list and that we are not interested. Prepare to be harassed!
Posted: 6/05/2009 • Last edited: 6/12/2010 • Link to this review
I cancelled my service after they continued to overfertilize my zoysia lawn. The "straw" that broke the camel's back was when they fertlized my dormant lawn the first week of January. I spoke with a turf specialist at the Univ. of Ga. and he cautioned me that the brown spots in my lawn were being made worse by overfertilization. TruGreen fertlized every 4-5 weeks.
Posted: 4/03/2009 • Link to this review
I watched this man walk down my property and spray grass within 2 minutes and leave. He didn't even hit every area. They also don't come out when they say they will. Still having problems with lawn. WASTE OF MONEY!
Posted: 3/19/2009 • Last edited: 6/12/2010 • Link to this review
Having moved into my new house recently and a new subdivision a few years, it was very hard to maintain a weed-free yeard. It was very time-consuming to maually pull the weeds myself. I signed up for Tru-Green annual treatment plan. I absolutely love it. My yard is weed-free throughout the year and the cost is very reasonable.
Posted: 4/26/2007 • Last edited: 1/02/2008 • Link to this review
I used this company for years but the results have gone downhill. One day, I happened to be home while the crew did my yard. I was upstairs and watched the guy operating the spreader literally RUN across my yard a couple of times and that was it. If they put as much effort in doing my yard correctly as they have in trying to get back my business after firing them, I never would have left.
Posted: 2/25/2007 • Last edited: 1/02/2008 • Link to this review
Tried a number of times to get them to come out. Even called the home office and the owner of the local office himself assured me he would be out. Never bothered to show up or call after three attempts. I am now satisfied with another company.
Posted: 1/21/2007 • Last edited: 6/12/2010 • Link to this review
Used them for Lawn and Tree & Shrub for over 4 years. Everytime I would call to complain, they would come and re-treat and tell me what I was doing wrong! One summer the tech, we found out the next spring, was only treating the sides and front and leaving the back to become overgrown with weeds! We have bald patches in our back yard from when the weeds died, we LOST 12 shrubs to disease and have 5 on theri way out, this summer alone. You know it's bad when another franchise of their own company is leaving "Lawn Care Analysis" solicitations on your door telling you how much you could benefit from their services!
Posted: 10/30/2006 • Last edited: 6/12/2010 • Link to this review
I used their service last season. The weeds stayed where they started. Requested for the supervisor to come and review the work. No one showed up.Looks like they make money by spraying just cold water on the lawn.Will try other companies to do this job this year.Do not waste time and money behind these jokers!
Posted: 6/06/2006 • Last edited: 6/12/2010 • Link to this review
I've used this company for 3 years and this year my yard looks worse than ever. Poanna is taking over my yard. A meeting was scheduled to look at and discuss my yard. Instead, a technician came to treat the yard but knew nothing of the meeting. He agreed with me that the yard looked bad but then sprayed chemicals to kill broadleaf weeds, of which the yard does not contain. I received consultations from 2 other companies that were referred to me. Guess what?? Both companies are able to provide more services for less money than Tru-Green Chem Lawn. This is definitely a company I would NEVER recommend.
Posted: 5/18/2006 • Last edited: 6/12/2010 • Link to this review