Had service for a full year and unfortnately paid up front so could not get out of the contract. Called after every treatement requesting another application as the weeds never died. In the middle of winter my lawn was so green with weeds it looked almost like summer. I have posted photos of my yard from Suwanee Trugreen. I also got fined twice by my homeowners association for my yard being so bad. Here is the kicker folks. I bothered them every week until they finally sent out their service manager to my home.. When he looked at my yard he said "This is a failure of epic proportions, I am embarassed at what I see". The branch manager refused a refund and said he would only refund one treatement even though my yard looks as though it was never treated. So who should you beleive me or the service manager... Take your pick.
Posted: 4/18/2014 • Link to this review
When we signed up for service, the quote they gave us was increased by 10% stating that it's a tax; they did not explain it clearly. They come once a month and treat, our front yard only, but clearly the backyard and both sides of the house were left out. Every time they call before coming to service, we kept telling them to treat our backyard and sides but they never did! Our backyard looks even worse now; we've attached the picture of it - weeds are green and the grass looks brown. Clearly, the communication between the CS and the field technicians is absent. They do not listen to their customers. We'd like Trugreen to treat our backyard for free to make it look better! Front yard looks much better. But we've been paying for the whole area- front, backyard and sides.
Posted: 8/12/2013 • Link to this review
No results after one year, I complained and they pleaded with me to stay and had someone come out to look at my lawn so I agreed to try another year, they missed my first treatment and finally came for the second treatment and the guy probably sprayed 50% of my lawn and I was in the garage watching, I can only imagine what they do when people aren't home.. We will see what happens next service, regardless of what they do I will be switching at the end of this contract
Posted: 5/07/2012 • Link to this review
Service is awful. On three separate occasions the TruGreen service people neglected to show up at my house when they were supposed to. Never did they call to tell me they were not coming when they were scheduled. I adjusted my meeting schedule with clients to be home and they never showed up! This company has poor service and I would NEVER recommend them to anyone!
Posted: 2/08/2012 • Link to this review
My mother in law and I just started using them a month ago. I got a special discount for referring her to them. I started seeing results in a week all the crabgrass was dead and new greener grass grew! The house looks so much better now.
Posted: 8/06/2010 • Last edited: 4/16/2014 • Link to this review