Because of the limited water here in San Diego alongside the difficult economic times we are currently experiencing, saving every dollar is one of my family's utmost priorities. By replacing our lawn with fake grass from True Turf, we cut costs on our water bill as well as maintenance costs of our previous sod. True Turf delivered the highest quality fake grass of our choosing for a great low price. Also, the installation was quick and easier than we expected. Thank you for helping us save money during these hard times, True Turf!
Posted: 2/12/2011 • Link to this review
This is the worst turf company in all of Southren California. There is nothing true about True Turf as this is who they really are. Shotty work, employees are contractors not actual employees of the company. Ask for workers compensation before you have them start any job for you if you choose to go with them. Be careful they go under several alias, make sure you know who you are working with.
Posted: 1/19/2011 • Last edited: 2/12/2011 • Link to this review
True Turf disputes that this review was posted by an actual customer and has appealed to Kudzu for its removal based on the posted Guidelines for Writing Reviews.
the price was right, the install went okay. everything seems great. several weeks after install i began to notice the seams lines. appears they cut and hacked the roll of turf in that there were several, numerous spots where they had to seam. i called 10 different times, was promised a service, once got someone out here who fiddled with it for 30 min. now they are non-responsive. DO NOT RECOMMEND, PAY MORE AND GO SOMEWHERE ELSE!@!@!!!!!!
Posted: 11/16/2010 • Link to this review
We got artificial turf installed in our back yard by True Turf. Their price is undeniably reasonable in comparison to other companies. Sales rep Cathy Parkhurst gave us a really good price. We were very worried about a little area where a septic tank was used to be and made a sinkhole when last raining season came, Cathy solved our concern with no problem, and included it in our warranty by writing "Should any sinkholes appear in the turf over the next 24 months, True Turf Inc will repair there at no additional cost to you" in company letter head with her manager signature on it. The turf looks real and their crew paid attention to a every little tiny detail and the job quality is A+. My husband is perfectionist; none of contractor we hired in the past has gotten "A+" from him. My two puppies love the turf, they cannot wait to go outside and play on the grass. I do Yoga on the turf, after a hour or so, I make my body shape mark on turf from my body weight but their turf comes right back up after 10 minutes. If you are looking for artificial lawn, don't waste your time looking for one. This company does their business in right way, very honest customer oriented company. I recommend this company to anyone who is considering getting artificial turf.
Posted: 9/02/2010 • Last edited: 2/12/2011 • Link to this review
I will recommend True Turf to all my neighbors. Cartwright brothers do great work and are an asset to the company. Not only did they do the turf they did brick as well for my bbq. The crew worked hard and never complained. Looks great for Charger season. Thanks guys. Taylors
Posted: 8/05/2010 • Last edited: 2/12/2011 • Link to this review
We saw True Turf last week at the Del Mar fair after getting an estimate from a competitor, and their price was almost $1000 less, plus they said they could install us the next day. I was skeptical at first -- how could they do it for less and so much faster? But everything they did was as promised and we are happy with our new backyard "fake grass".
Posted: 6/30/2010 • Link to this review
I started researching artificial turf after i'd received the first water bill in our new home. i just about fainted. fake grass here we come. i found true turf and loved their customer service (fritz!) their price and ease of general communication. They were priced well below any other competitor i got quotes from. everyone thinks the grass is beautifully manicured and maintained until we tell them it's artificial, it looks that good, that real. moreover, we have BIG dogs, who no longer dig, no longer get muddy and clean up is a cinch. we did our back yard first, loved it so we came back to do the front yard. Oh and did i mention my water bill has been cut in half, literally, 50%..SPRINKLER FREE! THANK YOU TRUE TURF!
Posted: 5/28/2010 • Link to this review
Thank you True Turf for your professionalism and service you have provided for my family and I. I still can't believe Martha was here on a Tuesday and the yard was placed and completed the following day. You've got a great team ALL around. This truly was the best investment we could have made. The kids and our pets love playing in their new yard not to mention the endless BBQ's we have had since. It's amazing what a good looking yard can do to one. We have enjoyed being outside a lot more. We couldn't have chosen a better company. I would recommend you to anyone who needs a new yard, looking for a company with integrity and devotion to their customers! Keep up the excellent work and thanks again! The Crumley family
Posted: 5/27/2010 • Link to this review
Not only did we get an unbelievable price but our rep, Cathy, was like talking to our neighbor. We have dogs and we were worried about the obvious... her word was a good as True Turf. Extremely happy to recommend the PRICE and PEOPLE!
Posted: 5/26/2010 • Link to this review
I meant to write this earlier but I'm glad I didn't because now I can share my experience with you. I have had my True Turf lawn for 4 months now. It has stood up to torrential downpours, blazing hot sun, two dogs, two boys, landscapers and I am sure it is bullet proof! True turf was reliable and fast. It was a pleasure doing business with them. They get an 11 out of 10!
Posted: 2/14/2010 • Last edited: 1/25/2011 • Link to this review
Ok, so I've always been a "turf" skeptic. I used to think it all looked very unnatural. That has changed with the new types of very natural looking grass turf. I went around and got quotes from Easy Turf and True Turf (also checked the BBB website). By FAR True Turf was the better deal. Not only did they have more of a selection, but they were an easy $1000 cheaper than Easy Turf. The guys came just last week (friday the 8th of January) and they completed the job in just 4 hours. Chris and Martha (Chris owns the Escondido store) were very friendly and professional..it was just a great experience altogether. I ordered the Natural Selection, it has the nice green grass but also has a weave of brown grass twined around at the base of each regular green blade, this makes it REALLY look like the grass has grown and died and grown again (like a real lawn does). I couldn't be happier with this product and with Chris, Martha and the group of guys that came and knocked out my installation.
Posted: 1/11/2010 • Link to this review
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