I had been going to Tuffy for repairs for over 2 years & experienced great service and honest staff...when it was owned by Paul. There has been a change of ownership and our first experience was anything but honest. We took our Toyota to get a motor mount repaired for approx.$200. When we got the call from Mike,(new owner)we were told that we had a large oil leak that required extensive service to the tune of almost $1200.00. I told Mike the car had not been dripping oil, there was no smell of burning oil and my driveway was free of oil. In fact, we had dropped off the car the evening before and when we checked the parking space in their lot, there was no sign of oil. I asked him how it was possible that a massive oil leak occurred between the parking space in front of the store and when it was on the lift. He said it only leaked when the engine was running. I may be a woman but was not born yesterday. This is an old scam with a new owner. Stay away, you deserve better service than this.
Posted: 5/16/2012 • Link to this review
Spent over $2000 tring to fix 1996 toyota corrola and he never fixed the problem and only wanted more money to try and complety fix the car. Got fed up and took it to another mechanic who told me that tuffy's was using uncertified parts and that the car was not worth the money to fix anyway. I wish tuffy's would have given me a better estimate so i wouldn't have tried to repair it in the firt place and they never gave me back anything for all the money i spent on a car that was junked.
Posted: 11/28/2011 • Link to this review
Paul has software that is updated regularly with which he shows you the problem on the computer screen. He also takes you to the vehicle and points out where the problem is, and shows you the parts he took out afterwards. When my car was going to take 8 hours to fix, he let me use his van to get home! Paul is a decent, honest man, and I recommend him highly!
Posted: 9/23/2008 • Link to this review