They treated my lawn after I cancelled the service and expected me to pay. They even called a collection service on me. Terrible customer service. Our lawn looked horrible after using them one summer. I'll never use them again. No integrity.
Posted: 9/19/2015 • Link to this review
We've had Turf Masters for a few yrs now & we were VERY happy - literally over the moon with them when we first started & referred many of our neighbors. For the past yr however, off/on, we have had many problems. 1)I have dogs & a 'call ahead notice' for back yd treatment to take them off the lawn. 2)They have not been calling ahead & just show up. 3) They skip the back yard repeatedly which we pay for/leave a bill on the door. What's bad about that? I work from home and I see my back yard and my dogs would bark. I can't imagine what is going on w/people who are NOT home daily and have service?! I cancelled srvc today because of the same issues, YET again. I called & spoke w/Tom, the mgr at the Woodstock location & HE WAS VERY defensive when I made him aware of the problems I've been having. He made up excuses for all of them. Bottom line- the techs are not doing their job. PERIOD. And the manager is defensive over his poor management. I'd recommend you go see them at their Turf Masters Lawn Care Gunnin Road, Woodstock office location for yourself. I do not think that they plan on clients to come there as I did this week..no one knew I was even there. If that office interior represents how they run their company, it says it all. It's really sad, because they used to be really, really good lawn service. Our neighbors said they would follow suit as they have had similar issues for the past several months. Search on my friend...
Posted: 8/15/2014 • Link to this review
I am very impressed with the improvement of my lawn. I had 90% weeds before I signed up with Turf Masters. They knocked on my door and told me they could make my yard look like it did when the original sod was laid 14 years ago. They applied the 1st treatment and my weeds have disappeared overnight it seems. I normally would have dandelions 3-4 days after I cut. I ha vent cut in two weeks and the grass looks greener, thicker and no weeds. I wish I would have signed up with these guys a long time ago. I cannot wait to see the final product.
Posted: 7/05/2013 • Link to this review
I have struggled for years to get grass growing and looking nice. Have spent hundreds of dollars thinking I can do this myself. I gave up and called Turf Masters. My yard was literally weeds. Well now, I have the most beautiful, green, weed free, fescue lawn. I almost feel guilty even walking on it. Turf Masters takes care of everyone and walks you right through the process. Rates are very reasonable too! Thanks Turf Masters!
Posted: 4/16/2013 • Link to this review
they repeateadly showed up and either didn't put down any application or only did half the lawn. After calls it would be OK for a while but if you're not there to supervise the application it may or may not get done correctly
Posted: 4/09/2013 • Link to this review
i never used their service just the salesmen scare me away...first he walked my property around without my permission when i went out of the houseto ask what is going on he gave me business card and introduce himself and from very beginning started telling how terrible is my lawn and how bad job it is and i must use very bad company..was very pushy like he didint want to leave till i sign up for the service!!!i told him i dont like the client approach and asked him to leave my property
Posted: 3/14/2013 • Link to this review
I am half way through year two with this company and I've never had this many weeds in my yard as long as I've lived in my home (5 years). I was told by the salesperson that if I ever wanted/needed a "re-treatment" due to weeds being present to just call or go online and it would be taken care of... no charge. FALSE. When I requested a re-treatment, I got "Well, you opted out of 'round 6' treatment... we will have to charge you to come out." In all fairness, the manager offered to come out "this time" and take care of it, but if I wanted to avoid weeds (which is why I hired them!), then I would have to pay an extra $52-60 each year (on top of their rising rates) in the future. Unacceptable. I'm simply turned off by this company. I have a weed-infested yard and they are not an integrity-driven company. I just read the other reviews here and the negative reviews are spot-on and similar to my experience. Stay away from this company and give someone else a try. I am going to!
Posted: 9/07/2012 • Link to this review
Really impressed with these guys this week. They followed through on the word on their salesman, even though the salesman was wrong (and it cost them money). Excellent product and service. MUCH better than their competition. (I've tried several. The rest cut too many corners.) The technicians REALLY care about my yard and I appreciate that!
Posted: 4/17/2012 • Last edited: 4/20/2012 • Link to this review