I like Twist but I feel like it is so popular that they just try to herd people through there without providing a level of customer service that they should. Other than that, it is a pretty... enjoyable place.VIEW MORE »VIEW LESS »
I really do like this place. It's a great social spot. The food is over priced though. But, the drinks are great. My fav is the mini burgers.
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Please don't patronize Twist, Shout, Strip, Prime, Noche, Goldfish, Shout, or any other restaurant they choose to open. After a dinner with several friends at Twist, we were asked to move to the bar area when they closed the dining area. In the process, a full drink was removed by the staff too early. Despite the amount we had spent and intended to continue to spend, the manager refused to replace it, which was his right. However, the way in which he refused was dripping with a profound disrespect and arrogance which was beyond the pale of anything I had ever seen from a restaurant. Ultimately, his treatment ruined my friend's birthday, and our night. I wrote 3 representatives of Here To Serve a month ago to complain and they have not even bothered with the courtesy of a form letter in response. A restaurant chain that treats its patrons like this for any reason is not worthy of my business, or yours.
Posted: 12/22/2006 • Last edited: 5/01/2009 • Link to this review
Twist at Phipps has excellent food. Their appetizers are among the best you can get anywhere. The servers and bartenders are in general friendly and service is prompt. But the food--its fabulous.
Posted: 10/27/2006 • Last edited: 5/01/2009 • Link to this review
LOVED the food! The prices are pretty good for the location and the ambiance and decor. The service is generally attentive and efficient... I wouldn't say super friendly... almost snobbish at times actually, but efficient and attentive, which is what matters most. about the only downside here is the noise level. it's hard to hear your table mates talk sometimes... but... it's fun!
Posted: 3/14/2006 • Last edited: 5/01/2009 • Link to this review
I though our overall experience was OK. The initial service was slow. It took over 10 minutes before a waiter came by to take our drink order. The restrooms were very messy, which is always a turn off. We shared the Paella which I thought was very flavorful. Overall, everything was fine, but I was hoping for more than that.
Posted: 2/15/2006 • Last edited: 5/01/2009 • Link to this review