Was a loyal customer for years. That's not the case any longer. Mark came to remove a clog in our upstairs bathroom. Clog was not completely removed and within a few days we had a major disaster (water damaged in bathroom, hallway, bedrooms, and flowing down through the ceiling into our first floor). I called U Gotta A Plumber immediately to fix the problem and because the plumber was taking a few days off for Memorial Day, he couldn't get back out until 3 days later. Since this was an emergency, we called someone else out. Long story short...we had a major insurance claim on our home that included significant water damage clean up, ceilings being replaced, new sheetrock, new carpets, new flooring, new tiles in bathroom, etc. It was about $12,000 worth of work. U Gotta A Plumber never called back to see about the problem. They never offered to return the money for not completing the job. I was a loyal customer who ended up being very disappointed.
Posted: 10/09/2013 • Link to this review
Mark replaced all the plumbing in my master bath remodel. He had trouble getting some of the old fittings out, but remained calm and positive until he found a way to get it done. Tandy always lets me know if there is any change in the schedules. I have used U-Gotta-Plumber in the past and will use them again, absolutely!
Posted: 9/21/2012 • Link to this review
First used them for a small repair and was very pleased. Then ask for a bid/estimate when adding a wet bar and bathroom in my basement. They were hundreds if dollars less than the other two plumbers. I am very pleased with their fast, courteous, knowledgeable, and reasonably priced service.
Posted: 4/23/2012 • Link to this review
Mark and Tandy were great. I was able to get an appointment very quickly. Mark helped resolve our clogged shower drain issue and he also informed me of the cause of the problem (mineral deposits) and how to prevent it from occurring. Very helpful, very informative and will only be calling U-Gotta Plumber for our future plumbing needs!
Posted: 9/23/2011 • Link to this review
Extremely reasonable prices, knows what he's doing, (work so good that I actually gaze and admire it after he's left!)...and my house has, shall we say - "challenging" plumbing issues. I wouldn't call anybody else. Tandi and Mark are very honest and I am glad to know them and do business with them. I recommend them to friends all the time.
Posted: 1/13/2010 • Link to this review
Saved me $550.00 on (2)toilet installations. Gave estimate within $20.00 of actual. Very fair rates and excellent work. I could sense that this business is run on honesty. Most definitely will use if have further needs. I like dealing with a business owner so I know who I'm going to get every time. Give him a job and I think you'll come away with the same feeling. I for one, do not find that nearly enough these days.
Posted: 3/19/2008 • Last edited: 1/14/2010 • Link to this review
I have used this company many times and would use no other plumber. Him and his wife are great. Fast to respond, excellent workmanship and honest. Imagine that.
Posted: 8/02/2007 • Last edited: 1/14/2010 • Link to this review
We used U-Gotta Plumber recently to fix a leak that turned our back yard into a swamp. The plumber worked very quickly to fix the wrong problem! We had to have another company come out to fix our main water line (the obvious problem) that U-Gotta Plumber overlooked. I called to ask for my money back and they refused. Then, the owner told me to have a blessed day! I will never use them again!
Posted: 7/31/2007 • Last edited: 1/05/2011 • Link to this review