• Claim This Profile!
    Join thousands of businesses who are using Kudzu to find new customers.

    When you register, you can:

     •  List your specialties
     •  Respond to reviews
     •  Create special offers

U-Store-It

1 star rating 1 Review

(866) 470-2640(866) 470-2640 View Website »

3313 Stone Mountain HighwaySnellville, GA 30078

  map »

Business overview

Reviews

View More »

They will rip you off....., 10/07/2011

I set out to find a small unit to house my things for an indefinite period of time. Many years earlier I had been a customer with U-Store It in Snellville and so I naturally decided to go back there.... I met the manager Michelle Raum and informed her of my needs. After she gave me prices and their availability, I was surprised at how expensive they were, but I decided to move forward because my past experience was positive. On my way home, I stopped by another facility to find their units were indoors, same size, less expensive and closer to my home. They also informed me the insurance would be waived if I already had homeowner's insurance which I did.Well, I called U-Store It and decided to cancel my unit the same day and I never moved in. I also requested a full refund. Michelle stated to me that she would have to talk her district manager about issuing a refund. I found that to be strange, but I accepted it and expected to get my money back in a day or two. A week later after not hearing from Michelle or anyone from U-Store It, I went back to their location and requested my refund. Michelle stated to me that her district manager said the administration fees and the insurance I paid were non refundable with no other explanation. Avoid these people as there are less expensive and more secure facilities to choose from. I also work for myself and Iíve learned that honesty is the best policy in business, its not worth losing referrals over.

VIEW MORE »VIEW LESS »

Displaying 1-1 of 1

Reviews

U-Store-It - Snellville, GA -  mwll083

Reviews: 2

They will rip you off.....

I set out to find a small unit to house my things for an indefinite period of time. Many years earlier I had been a customer with U-Store It in Snellville and so I naturally decided to go back there. I met the manager Michelle Raum and informed her of my needs. After she gave me prices and their availability, I was surprised at how expensive they were, but I decided to move forward because my past experience was positive. On my way home, I stopped by another facility to find their units were indoors, same size, less expensive and closer to my home. They also informed me the insurance would be waived if I already had homeowner's insurance which I did.Well, I called U-Store It and decided to cancel my unit the same day and I never moved in. I also requested a full refund. Michelle stated to me that she would have to talk her district manager about issuing a refund. I found that to be strange, but I accepted it and expected to get my money back in a day or two. A week later after not hearing from Michelle or anyone from U-Store It, I went back to their location and requested my refund. Michelle stated to me that her district manager said the administration fees and the insurance I paid were non refundable with no other explanation. Avoid these people as there are less expensive and more secure facilities to choose from. I also work for myself and Iíve learned that honesty is the best policy in business, its not worth losing referrals over.

Was this review helpful?

Yes (0)     No (0)

Other Markets