In January we rented a pod to store household items while we were having work done on our house. On April 24th we began to bring our items back into the house. We discovered that many our items were wet, molded, rusted, and some ruined. The items were so compromised that the boxes had become softened to the point that the boxes didn't support the items that had been packed into them. We immediately contacted the company and someone responded immediately. They told us that they would send boxes immediately and would contact us the next day. Not only have they failed to send boxes, they have not returned our phone calls nor responded to our text messages. We were told when the representative came to our house, that the unit we had used had leaked previously. In addition to the damaged items, we have found billing discrepancies. I would not encourage anyone to use this company. We have filed a complaint with the Better Business Bureau.
Area Locust Grove, GA
Cost $5,000 - $9,999
Date April 2016
Posted: 4/27/2016 • Link to this review
UNITS packed my storage container for a cross-country move, while I was located remotely. Rhonda in the office was friendly, reliable and professional. Archie and Oscar, the movers efficiently planned and organized my unit so that all items were able to fit - with room to spare. Most importantly, all of my belongings arrived safely and without damage. I would highly recommend UNITS!
Posted: 12/04/2012 • Link to this review
UNITS provided a wonderful container to hold our children's "school stuff" while they moved home for the summer. When it was time to move back, UNITS delivered the container to the new apartment. Rhonda and the team worked extra hard to make sure everything went smoothly even when the move in date continued to change. Highly recommend and would definitely use UNITS again.
Posted: 10/04/2012 • Link to this review
The UNITS container is highly recommended - very clean, large, lots of tie downs, lots of light inside. Service to match the product - Rhonda in the office was a pleasure to deal with, and Archie and Arthur who helped move and pack the UNIT were hard working and accommodating. All in all a great experience. Will be using the storage for a few months, so time will tell on that, but expecting great things......
Posted: 10/01/2012 • Last edited: 10/09/2012 • Link to this review
UNITS was amazing every step of the way!! The customer service provided by Rhonda was outstanding & she made a very difficult time much easier. I had a closing fall through at the last minute & had to find movers & storage without much notice. The moving/storage team was great as well. UNITS was able to accomodate my short notice & provide amazing service. I would highly recommend them to anyone & cannot thank them enough!!
Posted: 10/01/2012 • Link to this review
Our daughter moved back home from her college apartment and we needed storage. We called Units and spoke to Rhonda in the office. She was very helpful and very professional. We could not have been more pleased. They made her move home and then to her new apartment a very pleasant experience. They were on time for delivery and pick-up. Also, very affordable!! I would highly recommend them for any of your storage needs. Thanks Units!!!
Posted: 9/25/2012 • Link to this review
A lot of companies say they value customer service, but UNITS proves they do by going above and beyond. The crew of Brenda and Rhonda in the office and Archie, the driver who delivered our UNIT, were such a pleasure to work with. (And genuinely nice people, too.) We have a large magnolia tree with branches overhanging our driveway. Archie took the time to work with us to move the branches out of the way and get the UNIT delivered. The UNIT withstood rain and storms and the occasional stray cat to keep our stuff dry and safe while we remodeled the attic. We had books stored in the UNIT for months, and there was no mildew at all. And scheduling pickup was easy - even tho we do need to cut back a few branches again. If you need portable storage, definitely give these guys a call. You won't be sorry.
Posted: 6/14/2012 • Link to this review
Ladies and gents this is the company to use. Exceptional customer service. Their mission is to please every customer they encounter. I strongly recommend this company when using this type of storage unit/facility. The drivers are very polite. I can't say enough about the customer service and I would refer anyone who ask about this type of service. KEEP UP THE GREAT WORK UNITS OF AUSTELL, GA!!!! Deadrea
Posted: 4/26/2012 • Link to this review
I had to move from my apartment for 3 weeks for renovations and working with Units was wonderful. I am SOOO pleased with their service. Friendly, helpful and very accomodating. Highly recommend them if you need to store anything during a move or renovation. Couldn't have been more pleased with the service extended to me during a stressful time, which moving always is!
Posted: 4/10/2012 • Link to this review
This was the smoothest transaction and process I have every had. I was so busy with our move and other things, I didnt have time to call to follow up to make sure they were delivered on time or that they were picked up on time. No worries - they did everything EXACTLY as I requested with NO follow up. I am so impressed and pleased with my experience thus far! I highly recommend them!
Posted: 7/27/2011 • Link to this review
I rented a unit and everything went well at first. Then citing a clause in the contract, they went up on the monthly rental fee over $40.00 a month!!!!The front office workers are rude, go elsewhere to do business unless you like aggravation!!
Posted: 7/18/2011 • Link to this review
We are sincerely sorry that this customer did not receive premium service. The original UNIT was book in January 2010, at a one year promotional rate.
Fifteen months (15) later, UNITS did increase the rent which was still a significant discount under the market rates. UNITS made several attempts to notify and work with this very valued customer. We humbly appologize for any frustration our rate increase after 15 months (3 months after the end of the promotional rate), caused this valuable customer.
My experience with UNITS Mobile Storage Atlanta was pleasant, professional and competitively priced. If you research the UNIT's construction specifications, you will find the UNITs designed with a built-in rail system (for locking ratchet straps into place) along with other structural elements which, I believe, are far superior to any other competitor's product. I highly recommend this excellent service provider in our community!!!
Posted: 5/03/2011 • Link to this review
So happy that I found this wonderful company to store my furniture while my wood floors were being refurbished. They came when they told me they would, the unit was totally safe from the elements. I know because there was a major storm the same night that all my belongings were stored. When I had everything moved back, all was in perfect condition, no water or moisture issues. Reliable company.
Posted: 4/12/2011 • Link to this review
My husband and I couldn't have asked for a better place to store our most valued items.The storage unit was delivered and picked up on time. The delivery driver was a complete professional and made sure everything was to our liking before he departed. Our things came back to us just the way we stored them. I don't think there is anyone better out there. I would rate it #1 to all others.The price was right and the service was exceptional. We will recommend to all we know. Thanks Units Mobile, Keep Doing What You Are Doing and Don't Change a Thing!!!!!!!
Posted: 3/18/2011 • Link to this review
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