* By Appointment Only
In January we rented a pod to store household items while we were having work done on our house. On April 24th we began to bring our items back into the house. We discovered that many our items... were wet, molded, rusted, and some ruined. The items were so compromised that the boxes had become softened to the point that the boxes didn't support the items that had been packed into them. We immediately contacted the company and someone responded immediately. They told us that they would send boxes immediately and would contact us the next day. Not only have they failed to send boxes, they have not returned our phone calls nor responded to our text messages. We were told when the representative came to our house, that the unit we had used had leaked previously. In addition to the damaged items, we have found billing discrepancies. I would not encourage anyone to use this company. We have filed a complaint with the Better Business Bureau.VIEW MORE »VIEW LESS »
UNITS packed my storage container for a cross-country move, while I was located remotely. Rhonda in the office was friendly, reliable and professional. Archie and Oscar, the movers efficiently... planned and organized my unit so that all items were able to fit - with room to spare. Most importantly, all of my belongings arrived safely and without damage. I would highly recommend UNITS!VIEW MORE »VIEW LESS »
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We had some water damage done to two rooms in our house and while the repairs were being done everything from the two rooms were placed in the unit. The unit was delivered the day repairs began and was picked up on time. Iwould recommend them to anyone needing their service and they are very nice people.
Posted: 3/15/2011 • Link to this review
We used units for moving with extended storage in between homes. The delivery and pick-up were on time and there was a courtesy call before they arrived. Service was always friendly. Would recommend UNITS to friends/family and use them in the future.
Posted: 9/17/2010 • Link to this review
My wife and I wanted to send you a quick note to let you know how much we appreciate the superior experience that we had with Units. We recently sold our house in October of 2009, and needed to find a place to store our valuables during our home building process. Edmund at "Peachtree Movers" recommend Units to us. We are so glad that he did. Our experience with Units was superior and these are the reasons why. * Units arrived when you said that you were going to arrive. You were on time and always professional on all 4 visits. * Archie Howard clearly explained the terms and conditions to us and treated my wife and I with incredible respect, professionalism and most importantly extreme kindness. You don't have many experiences like this in these difficult times and in our tough economy. * All of our valuables were delivered to our new home in perfect condition and there were no issues at all. I just wanted to let you know that my wife and I have already recommended Units to potential customers and friends. Our recommendations are done mostly because of Archie Howard. I certainly do not control your money, but I would hope that you would reward Archie with a bonus and a raise. Many thanks again for the superior experience at Units! You have a bright future with staff members like Archie Howard!
Posted: 8/27/2010 • Link to this review
My experience with Units certainly helped ease the stress of moving. The staff was very friendly and knowledgeable. The driver placed it exactly where I wanted it on both ends of the move and was very prompt in delivery and pick up. My furniture was returned exactly the way I loaded it; absolutely no water intrusion whatsoever over the 3 month storage period. I would highly recommend this company and their outstanding service to anyone.
Posted: 7/26/2010 • Link to this review
What I loved most about Units was being able to talk to a local person and know that I would always be able to speak with a real person who knew what was happening and who remembered me from call to call! The Unit was delivered exactly as they said it would be and pick up was a breeze. Even when we hand changes to our order, it was never a problem - no confusing stuff like when I had to deal with when I tried speaking wiht the other big company - that was a nightmare and they are still contacting me even though we did not use them. Kudos on Kudzu to Units!
Posted: 6/11/2010 • Link to this review
We have used pods in the past and this time shopped around for price. Units was priced lower and they could deliver the next day - others couldn't. I was so surprised when the unit arrived. It was so clean inside and more like a moving truck inside than a box like we had with pods. With the racking system they have, we were able to secure an odd shaped antique spinning wheel perfectly. Also, they didn't leave it sitting in the parking lot, it went to their warehouse the day after we finished loading. Customer service was great and everything was in perfect condition when we had it re-delivered to our condo. So much easier to load than a Uhaul. We'll definitely use Units again.
Posted: 6/10/2010 • Link to this review
Great professional service. Sue was just fantastic to deal with. I called at 4:30pm to schedule the p/u of of unit and she was able to accommodate me the following day @ noon. Would definitely recommend this company b/c of the staff. The driver that delivered and picked up the pod was fantastic as well. Service with a smile!
Posted: 4/14/2010 • Link to this review
We were amazed at how easy UNITS made our temporary storage needs. This was the perfect solution for moving large furniture and other items out of our house while we had our hardwood floors refinished. The staff at UNITS is incredibly efficient and friendly. They really do have a customer satisfaction focus! As for the unit itself, I could not have been more pleased and surprised. The unit is very sturdy, clean, and functioned flawlessly. We rented during the "heavy" snow/rain storms recently and the unit handled it with ease. I'd also like to point out that the driver contacted me prior to drop off to confirm how I'd like to position the unit on my driveway. I got home and found my unit positioned exactly as requested! Ask about specials when getting a quote. UNITS is everything you'll need at a great price and the folks running the place are top notch. THANKS!
Posted: 3/23/2010 • Last edited: 3/24/2010 • Link to this review
My company has used Units Mobile services the past two years. I have had great success with office management and drivers. They work close with you on scheduling and the driver calls when close to the location of drop-off, to allow you time to get to the office storage area. They have always been on time for delivery and pick-up. I would highly recommend them for any of your storage needs.
Posted: 3/17/2010 • Link to this review