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US Pool Construction, Inc.


  60 reviews   
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Phone: (602) 253-4499
Fax: (888) 661-3910
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US Pool Construction, Inc. US Pool Construction, Inc. : Swimming Pools & Spas, Peoria, AZ



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Reviews: 1

Posted on 4/14/2011

Customer Service
I give up, you win. I have contacted another company to repair the kool deck that was installed 3 years ago. Brian you talk the talk but don't walk the walk.
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US Pool Construction, Inc. replied on 04-14-2011


 2007-2008 was a rough year, admittedly. It was the collapse of the ENTIRE economy and 500 pool companies went out of business in Arizona alone! Yes, times were tough and we struggled with restructuring ever day (it seemed) but in the end, we made it through better than ever. I am sorry that your experience was anything less than exemplary and while a lot of customers from other companies were left paid and unfinished, we did not leave a single one! We may have taken a little longer back then, but we never left a project undone. I guess in today's world it is so easy to be negative and post on forums like these, but I know the truth and sleep well every night. How about an email to see what we can do for you? Brian@wefixuglypools
Reviews: 1

Posted on 4/4/2011

STAY AWAY FROM THESES PEOPLE
We paid "We Fix Ugly Pools" thousands of dollars to reserface our pool. They did a horrible job, we had to call them back several times, now we are having to pay $4200 to fix the deck that they messed up. Please, save yourself money and headache and find someone else to do business with.
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US Pool Construction, Inc. replied on 04-11-2011
"Integritynow"....I am curious as to who you are. I generally am aware of anyone that is not satisfied and can usually rectify any outstanding situation rather quickly, but without knowing who you are, I am not only not able to assist you, but cannot respond accordingly. You can email me directly at brian @ wefixuglypools. com or call the office at 602-253-4499. Thank you for the review as every review is an opportunity to improve! Ironically, we will find that people are quicker to post when they are unhappy and with the sheer numbers, I get that it is impossible to please every person all the time, but maybe there is something that we can do for you?
Reviews: 1

Posted on 4/1/2011

Do Not Use "We Fix Ugly Pools!"
Horrible service and not trustworthy. Left my pool looking horrible. If AHS trys sending them to you then refuse the service.
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US Pool Construction, Inc. replied on 04-14-2011
Mike...this was posted several weeks ago. Upon the day of your post, I immediately contacted you and had the technician to your residence that very next morning to address any outstanding concerns. I have also followed up with you via email and I know that Barney has either spoken with you or left messages for you to ensure that he was able to correct the problem with your filter. It is my hope that these efforts were not for naught and that you will, at the very least, make note of our timely response to you being dissatisfied and our immediate steps taken to correct any concerns that you had. (added) still waiting Mike!
Reviews: 2

Posted on 1/29/2011

Inaccurate Advertising
Well after looking things over I decided to give these guys a shot and the benefit of the doubt. I go to the store at 43rd and Northern on Sunday 11/30/11. It say on the door open 7 days a week and guess what they are closed. So much for the benefit of the doubt
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US Pool Construction, Inc. replied on 04-11-2011
We have it clearly posted on our window that we have changed our hours to Monday - Saturday until March 1st. This change was necessary and mirrors many of the hours kept by other pool stores in the areas as Sunday was not a successful day of business for our retail outlet. Starting March 1st, we maintain 7 days a week but will switch back to 6 days until then. We apologize about the inconvenience. As quick as you are to post reviews, I would hope you would take a moment to interact with you on a "personal" level that would allow you to make an educated decision on this Company. As an educated individual, I am positive that you can understand the necessity in changing our hours to reflect the market conditions.
Reviews: 2

Posted on 11/25/2010

Very Pleased
I have never had such great service before. I mean, I've been to other places before, but I have never received such friendly and personalized help before that I received with We Fix Ugly Pools. Normally, I wouldn't go out of my way to leave a comment, I might leave comments if something has gone wrong and I am mad, but in this case I was so happy with my experience that I felt I should give them my support! I am from the DFW area and found them there, but also learned about them being in Phoenix area so we used them on BOTH our houses. They now provide service for our homes.
Services Completed:
DFW: Originally through my home warranty (replaced a pump) and then hired to re-plaster my pool with pebble.
PHX: Complete redo of backyard. We changed the depth of our pool, added new equipment, and put that faux decking around the pool.

Excellent Experience!
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US Pool Construction, Inc. replied on 01-31-2011
Thank you for the opportunity to have you as a customer in both locations. We hope our service has proven to be consistent and that you will ALWAYS consider us for your future project/service needs.
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