Great company. Outstanding service from monitoring station. Thieves attempted to burglarize our home twice. On both occasions the monitoring station immediately notified the authorities and ensured that our home was safe before we arrived. Nothing was stolen and no one was harmed, thanks to the prompt service. With USA Alarm, we feel safer when we are home and away.
Posted: 2/06/2011 • Link to this review
Like the other post, the fine print included a termination fee that was never mentioned. The customer service is HORRIBLE, the president/ owner of the company is very rude and unprofessional. DO NOT I REPEAT DO NOT do business with this company!!!!!!! If you fail to pay termination on his timeline he will take you to court and attempt to garnish your bank account.
Posted: 2/11/2010 • Link to this review
Beware the fine print. In the contract I signed with this company, I didn't notice the part that allowed them to roll over my contract at the end of the inital term...for 5 more years! There was no notice that this rollover was about to happen, and the charge to cancel after that point was $300! The sales representative who sold me the system never mentioned such. I was very lucky that the person moving into my home was able to continue the contract, as I did not intend to continue doing business with this company.
Posted: 9/08/2007 • Last edited: 1/02/2008 • Link to this review