The sales associates do not want to deal with customers, and do the very minimal when it comes to helping customers. I would consider the customer service about the same if not worse than Wal Mart.
Posted: 1/20/2011 • Link to this review
Took my 19 year old daughter and myself to this Ulta Salon today. Katy cut our hair. After cutting my daughter's hair, I asked her to put a few layers in the front sides because it was too long and did not match the layers in the back. She did NOT do as asked. She chopped a few inches off the sides and one side is longer than the other. My daughter has been crying her eyes out ALL AFTERNOON. She feels it looks like a long mullet. Now I get to call another salon and spend anther $35 - $45 to have it fixed correctly. Although Katy was nice and friendly, I don't believe she should be given scissors. I DO NOT recommend this salon!!!!
Posted: 5/11/2009 • Last edited: 9/15/2009 • Link to this review
I used to shop at this ulta a lot (as well as my friends and family) but I quit going there because of the rude employees. They don't greet you or anything. The rudest girl is kristina, she doesn't smile, and I always feel like I'm bothering her when I would go there. I finally decided that there are many other ultas that I can go to so I have decided to use them instead to avoid that rude girl...
Posted: 3/25/2009 • Link to this review
TODAY...I had my color and haircut at Ulta Salon and I just LOVE IT!!!!! I cannot believe that I was going to this other fancy place and I was paying to much money and my hair never looked this good... I just had the best haircut at Ulta Salon! I am so happy!!!!
Posted: 5/29/2008 • Link to this review
Leslie has been doing my hair for years. The salon is not really all that, the store is more focused on the retail aspect. But, Leslie is the sweetest and certainly gives you a upscale salon experience in a less than upscale salon environment. Her cuts are great. She really knows what she is doing. She is great at color, too. Leslie, thanks for a terrific job everytime.
Posted: 8/03/2007 • Last edited: 1/02/2008 • Link to this review
I like this Ulta very much. I've had a couple of situations wherein the employees would really try their best to help me. I am not the kind of person who asks for help all the time and what pleases me the most is that the employees are just kind and polite.
Posted: 6/25/2007 • Last edited: 1/02/2008 • Link to this review