I was looking long and hard for bezel set diamond earrings that had the right look, were of good quality, and not a ridiculous price. I placed an online order but had a couple of hiccups in how I placed it. Claire responded to my request for assistance and followed thru with updates until the earrings were shipped. The bonus was that the earrings were even better than I had hoped. They were the best quality, beautiful, and much less money than I found anywhere else. I am so impressed with the product. The main reason I will return though is because of Claire's excellent customer service. You can tell she really cares about her customers which is really refreshing these days! Thank you again Claire!
Posted: 3/11/2016 • Link to this review
Outstanding customer service. Claire responded to our correspondence quickly. My rings were a little snug and we needed to have them resized. She had us send the rings back and they resized the rings and sent them back in less than a week. When I got the rings back, they looked brand new...not only did they take care of the sizing, but they cleaned the rings. The entire process was efficient and painless. Claire is the definition of a professional.
Posted: 9/22/2015 • Link to this review
Claire was extremely helpful, and most of all very pleasant to deal with. The quality of this ring is impeccable. My fiance loves it and we thank Union Diamond. We will continue to use UD for all of our Diamond needs.
Posted: 9/05/2015 • Link to this review
My friend owned a beautiful diamond ring from Union Diamond. So when I wanted to buy a diamond pendant, the first place I'd like to go for was Union. It turned out to be a very right decision. The price is great, and the diamond is so sparkling. Claire kept me updated about the status of the pendant during the entire process. She was very responsive with my questions and requests.
Posted: 4/23/2015 • Link to this review
I was lucky enough to find Claire N. at Union Diamond to help me create a unique gift for my wife on our 25th wedding anniversary. I have used other jewelers in the Atlanta area and there is no one quite like Claire. My task was to take a 5 marquise diamond ring that wife did not wear very much and modernize it. As an artist, Claire was instrumental on creating a custom ring for my wife. She understood my wife's unique style desire. She examined carefully the shape and size of my wife's finger where the ring would lay. She created a computerized drawing of the ring. From there, she made a wax impression of the new ring for my wife to try on. After the wax impression, she felt it was not perfect and made further adjustments before the final casting of white gold was made. She incorporated the "old" white gold from the original ring. The final product is stunning and unique. As a gemologist, Claire was essential on figuring out how to use the white gold and diamonds from the "old" ring and add a new twist. I wanted the ring to really sparkle and I was prepared to purchase more diamonds to achieve this goal. She carefully examined the stones that were in the old ring. She was able to choose appropriate size, clarity and color marquise diamonds to be added to the ring. Furthermore, we added additional surrounding brilliant cut stones that were expertly matched.
Posted: 2/04/2015 • Link to this review
I purchased a pair of diamond studs online for my wife. I was quite picky about what I was buying, both in quality and price. Leah at Union Diamonds was a great help every step of the way and made the process a breeze. And just as important, my wife loved the diamonds!
Posted: 9/27/2014 • Link to this review
My wife and I worked with Christine and Jeff at Union Diamond to create several pieces of custom jewelry. From design, to stone selection, to final execution of the pieces, we were treated as though we were their most important customers. The finished pieces are incredible. I can't believe we got so much value for the money.
Posted: 7/11/2014 • Link to this review
I wanted an "upgrade" for my wedding set and after much research and inquiry I choose Union Diamond.They had the best selection and the discount for paying for the diamond by wire transfer made this a better deal. Leah Cawley worked with me to select the best diamondfor my set and I couldn't be happier.
Posted: 6/26/2014 • Link to this review
My fiance (now husband) and I went shopping everywhere for his wedding band... all the diamond shops had only a few options for him and I wanted to give him something as special as the ring he gave me. Union Diamond had an amazing men's selection and they were able to customize it and make it into a one of a kind ring that he now absolutely loves. I was able to customize a ring with black diamonds. The staff there is knowledgeable, friendly, and willing to help. The price was amazing too!
Posted: 6/09/2014 • Link to this review
Christine Jones at Union Diamond converted us from price comparison shoppers to Union customers. Initially we went on line to educate ourselves about diamond values. The plan was to purchase from a local Jeweler face to face. What we found was that local jewelers didn't have much inventory on hand and they weren't price competitive with broker's like Union. The Union site lists thousands of stones for sellers world wide, with prices and in many cases by quality based on GIA certification ratings. Living near by we decided to visit the GIA lab in Carlsbad California to better understand what certification really means. Once we had the facts about value of GIA certification, and that Union unconditionally guaranteed the sale for 30 days we did the unthinkable. We bought a diamond on line. We wired the money for a 3.5 carat diamond and two days later we received the stone with its original GIA paperwork. Next we had it checked out by the local GIA expert who confirmed we got a great deal on a great stone. In our case by dealing with Union we got more for our money, and we are absolutely certain about the quality of the stone. I'd recommend Christine Jones at Union Diamond to anyone buying a diamond.
Posted: 4/10/2014 • Link to this review
Christine is the best! Recently purchased an engagement ring from Union and it was such a smooth experience. When I messaged Union I got a very quick response asking for more information on what exactly I was looking for. Christine pulled up a good selection of diamonds and was able to send pictures and certifications for each. She also explained that once I chose a diamond and paid for it they would send it to me for approval before setting it. That's all wonderful if you're not a procrastinator like me, except I was on a time crunch. With only two weeks until my planned proposal, Christine was able to have a custom setting built, the diamond set and the ring shipped to me with a day to spare before the engagement. Just in time! The custom settings are all given an AUTOCAD treatment which was sent to me for approval. I gave Christine a picture and like magic the setting was designed to my specs. I made a small change and everything worked out great! After the engagement I decided to upgrade the diamond, which was also quick and painless! My experience couldn't have been better with Union. My fiancÚ loves her ring. Highly recommend. For the guys just starting their search, my advice, stay strong, stay focused, weigh aaaaallll your options, and please give Union a shot! I think you'll be surprised.
Posted: 3/17/2014 • Link to this review
I purchased a semi-mount ring and had it set with a personal (family heirloom) diamond. The entire process went very smoothly and Union Diamond took wonderful care of my diamond and ring. The ring looks fantastic, they did amazing work
Posted: 3/13/2014 • Link to this review
We just received my custom ring that we custom designed with the help of Leah Cawley....The ring has be far surpassed all of our expectations and is absolutely flawless and jaw dropping!!!! Huge thank you to Leah for her impeccable assitance and all of her patience with us! We truly LOVE the new ring!
Posted: 12/16/2013 • Link to this review
I just received the custom ring I purchased from Union Diamond! It is absolutely beautiful. I could not have gotten the quality at the same price or even close anywhere else! Leah was a joy to work with and answered every question I asked quickly and professionally. It seemed like she had just as much enthusiasm in assisting me with my purchase as I had about purchasing the ring! A+ Service, I will always recommend Union Diamond!
Posted: 11/20/2013 • Link to this review
A very special thanks to Claire for working with me every step of the process! Buying such a gift online can be very stressful, she kept me up-to-date on my purchase throughout the entire production. Will definitely use Union Diamond again. Highly recommended - 5 stars.
Posted: 11/19/2013 • Link to this review