I'm writing this review to express my disappointment and discontent with United Airlines customer service, organization, and fulfillment. On June 5th I was taking a trip back to Georgia from Seattle, with one stop in Dulles airport. I was required to check in my small luggage at the gate and was informed that I would receive it at my finally destination in Atlanta. The bag never arrived and was sent to Jacksonville, Florida by accident which I understood. My disappointment comes in play because the initial United representative at Hartsfield-Jackson Airport said she understood I needed the bag urgently and would have it delivered to my house Saturday afternoon (the next day). The bag never arrived and no update was provided.
Posted: 6/09/2015 • Link to this review
Our flight from Houston, Texas to Tokyo, Japan started off smoothly on May 20, 2015. We boarded quickly and on time at 10:50am, but then, We were told there was a slight maintenance issue with hydraulics system and would be delayed shortly. 30 minutes later we were told it was going to be at least another hour, if we wanted to leave the plane we could, but make sure take EVERYTHING with us. My husband and I went off the plane, 10 minutes later, the entire plane was dismissed announcing we would be changing gates. Our next flight was set to board at 12:15-12:30pm. Every 15 minutes the plane kept getting delayed until 5:00am we were informed our flight was CANCELLD. They didn't have anyone to fly the plane, the staff was at their legal max of operating hours. We missed ANY connecting flights to Singapore, having to cancel our plans and very expensive hotel. Awoke at 3:45am on Thursday morning to catch our flight at 7:00am.They did not board us until 6:45am. Sitting on the plane, the PA system comes on and the pilot had to leave the airport for unknown reasons. They are now looking for ANOTHER pilot. An announcement if we would like to get off the plan to wait came on, we should be getting an update at 8:00am. At 9:00am we finally departed, without working Wi-Fi. We are out of hundreds, even thousands of dollars in flights, hotel, and work. #NEVERFLYUNTIDEAIRLINE
Posted: 6/02/2015 • Link to this review