Used car service is amazing! Purchased a used Audi Q7, and they put two new tires on. AC Fan went out right after purchase, and they replaced it for us with perfection. Then we found out that the tires were not proper for the car, and they not only gave us new ones, they gave us a whole new set, and this was 9 months after the sale! In each case they provided a free loaner while our car was taken care of. Farand Espaillat the manager, and Dave "Sparky" Lyall are great. They stand by their word and offer great support for their customers.
Area Roswell, GA
Posted: 4/11/2016 • Link to this review
We use United BMW Service for both our vehicles (even though they were purchased elsewhere). Our advisor, Robert, is fantastic: honest, knowledgeable, and always courteous. We've very pleased with this dealership and recommend it highly!
Posted: 5/12/2014 • Link to this review
This dealership may be a BMW dealership but it is ran like a "mom & pop" used car dealership. Buyers beware... these guys will deceive and lie to you to get you in a car. Inspect and make sure your paper work is there to protect you and not them.
Posted: 2/09/2012 • Last edited: 8/10/2012 • Link to this review
Asked United BMW to install a suspension upgrade kit on a new 2011 BMW. United BMW only installed half of the parts. The parts they did install were installed incorrectly. A tire shop re-did United's incomplete shoddy work for 50% less cost
Posted: 12/18/2011 • Last edited: 8/10/2012 • Link to this review
I have a 2008 X5. Over the past almost 3 years, I have dealt with what I was told twice during service visits, was noise from the "run-flat tires" (google bmw run flat tires to get the details). I planned to take the vehicle on a trip over the holidays, so I bit the bullet and purchased 4 new tires, only to have the "noise" continue. I already had a service visit scheduled, so I asked once again about the noise since I had 4 new tires. I dropped the vehicle off at 7:30 with the clear understanding that I had to have the vehicle back the same day for my trip the following day. At 4, I called to check the status since I had not heard back from the service advisor, only to be told my vehicle would not be ready until the following afternoon! I asked what the problem was and was told it was a wheel bearing issue. I asked why it had not been fixed since they had it all day and was told the part was in Gwinnett and would not be delivered to Roswell until the following morning. Needless to say, I asked to speak with a Service Manager who's only reply was "what if the part was in Germany"! This was my 2nd and last X5!
Posted: 1/02/2011 • Last edited: 4/25/2011 • Link to this review
I recently had work done on my 2004 X3 and was given a quote. Derek Mugge of this company, "repeatedly" lied to me for the sake of a dollar. Over the phone, Derek quoted a price of $348 for installing "six" ignition coils. When I got the receipt, it showed that I was only given "three" coils...yet I was still "charged" for six! When I asked for my money back, Derek said he could change the invoice to reflect that I got six coils...even though they gave me three! Ridiculous! He then said he could show me the old coils and prove they actually put six coils in! (as if I would know that the coils he was showing me were previously in my vehicle!) This isn't the first time this company has tried to rip me off...but it is the last! Do Not Use this company! They will surely steal or try to steal, your money!
Posted: 12/28/2010 • Last edited: 8/10/2012 • Link to this review
I decided to use United BMW to get my car serviced. After calling several times to make an appointment, I eventually left a message that was never returned. When I was finally able to get in touch with a service rep, I was rushed off of the phone. In person, my service rep was rude and had an extremely condescending demeanor. I was reluctant to have the laundry list of problems with my car serviced all at once, so the rep spoke down to me like I was worthless. I actually heard her say to the repair center "Only fix this, he can't afford the rest of the repairs." While at her desk, she was constantly on her cell phone and talking to other employees. I honestly felt like she forgot I was sitting there. After finishing up a conversation with one of her coworkers and addressing none of my concerns, she looked at me like I was stupid and said "Ummm.. We are done, go have a seat in the lounge." One might assume that when spending the absurd amount of money United charges to service a BMW, the least they could do is provide quality customer service.
Posted: 4/15/2010 • Last edited: 4/25/2011 • Link to this review
I recently bought a 750Li. I have visited United BMW twice. The first time, I was made to wait over 1.5 hours for replacing wiper blade inserts. That was after the service desk receptionist mentioned that this was a simple task (which it is) that can be done by a valet in five minutes while I wait. The second time, I took in my car for a noise in the rear compartment. My appointment was at 0830 and the service manager did not see me until 0915. After leaving my car I called in to check the status at 3PM. I was told the car was not ready. I called in at 5PM and was told the car is not ready and Mr. Irvinz (The service advisor) will get in touch with me. I called in at 6PM and was told the car is not ready, needs a part and will be ready only on Monday. Mr. Irvinz had already left for the day. Long story short, I went in the next morning and pulled my car out of their service floor. I am taking it to Global Imports or Nalley. I don't know what kind of a joke these guys run, but I could get a better service even in a chop shop. Maybe they should go down the road and learn a thing or two from Hennessey Porsche on Mansell road. I promise you, my car will never see your service floor again.
Posted: 12/14/2009 • Last edited: 4/25/2011 • Link to this review
Agreed to purchase a car-shook hands on it. They refused to take my personal check until I could get cashier check Monday- sold the car out from under me to a finace deal. NO Integrity- Buyer be warned. I am going back to Mercedes or Lexus where their word is their bond.(they take personal checks)
Posted: 6/22/2009 • Last edited: 4/25/2011 • Link to this review
Until recently, I was generally happy with their service, but things seem to be taking a turn for the worse. For example, the highlights of my last service appointment (for a factory recall item) included an "upgrade" to my navigation/entertainment display software that was not asked for and definitely not appreciated (it now looks TERRIBLE), and a new $25 fee for a "loaner" car (not disclosed in advance - just added to my bill). This second item really concerns me - one of the big sales pitches I received from them was the benefit of being a BMW owner was free loaner cars! I spoke with their service manager about it, and he claimed that this was something that BMW "forced them to do". I doubt that very much, though I do plan to follow up with BMW North America on that one. My guess is that I will be adding another concern - dishonesty. My advice - if you're willing/able to spend the money, buy a BMW - they are great cars - but find a different dealer for service. Joe Owen Suwanee, GA
Posted: 3/28/2009 • Last edited: 4/25/2011 • Link to this review
We purchased a certified BMW and after a month, discovered that the air conditioning was not working. This was a certified vehicle, brand new so we were peeved we had to take it back. We made an appointment but when we got there they did not have us in the system. We were given a rental car, not a BMW to drive for the few days. This was really a let down as the car was new to us and we had to drive a rent a car. They were not very apologetic at all for the situation. Then a few months later, the air conditioning was still not working so we took it back in. This time, the car got broken into on the lot and our GPS stolen. We had one manager call us to tell us of the news. They did not have the GPS in stock so we brought the car home and have been waiting a week for them to let us know what is going on with the repairs. They did not return any of our phone calls either. Terrible customer service.We have a Lexus as well and those people know how to treat customers. BMW should go down the street and take lessons from Lexus.
Posted: 9/06/2008 • Last edited: 4/25/2011 • Link to this review
Buying a vehicle from United in Roswell is as good of an experience as you would want when buying. I will agree that after trying to service the vehicle a few times, that they need to improve their service dept. as they are fairly arrogant even when you are under warrantee.
Posted: 3/15/2008 • Last edited: 4/25/2011 • Link to this review
X 5 was originally purchased here. Now live in Gainesville. My wife was visiting a friend in Roswell when car began to smoke. Turned out to be coolant leak had to have towed to United Roswell. To replace thermostat-$102.00 and easy to access water hose-42.11 and antifreeze-19.25. Charged 593.73 LABOR! Independant garage said worst case scenario would be 2 hr labor at 100.00/ hr. Also United said aux fan need replacement and cv boots as well Estimate 1900. Done at independant total 1100. Why the differance? RIP OFF.
Posted: 11/07/2007 • Last edited: 4/25/2011 • Link to this review
United BMW of Roswell misdiagnosed a recent problem with my 2001 X5 as "something major blew up in the engine", stating a new engine would be required costing $13,025. They stated the engine had no compression and it was a mixture of oil and anti-freeze that blew out. I took the car to an independent German car garage which found the engine to be fine, compression perfect, and that it was anti-freeze and transmission fluid that spewed out due to a crack in the coolant transfer case. This garage did the necessary repairs for $2,600 and I've driven the car many miles since with no problem. Management's only response to my letter of complaint has been a voicemail saying the matter would be investigated. I have received no further communication in over a month. The facility looks good and they act good. Skilled technical service and responsible management are the missing ingredients.
Posted: 10/26/2007 • Last edited: 4/25/2011 • Link to this review