Purchased the (seemingly great) deal on Kudzu for my 2400 square foot home. Before purchasing it, I called United Carpet Professionals to verify the deal specifics, and their representative encouraged me to forgo purchasing the deal through Kudzu and just pay them directly. When their representative arrived he told me that unfortunately my home was 3500 sf, and he had 'verified that by calling in to his home office'. My home is 2400 sf, nowhere near his overestimation. Further the deal was valid for a 2 story home up to 3,000 sf. (Clearly, I have the deed/tax documents/mortgage information and know the square footage of my home.) He then told me the coupon could not be honored unless I paid him an additional $180 to cover the 'additional square footage' and 2nd story. Just wanted to warn you that this seems like little more than a bait and switch campaign for them. I would not use this company at all.
Posted: 10/09/2014 • Link to this review
I called to book an appointment for carpet cleaning. The lady on the phone was very professional and helpful. I was able to get an appointment within the same week, which was great. The technician gave me a call 30 minutes before arrival and cleaned my carpets well and in a timely manner. I will definitely be using their service again and will also recommend them to family and friends.
Posted: 6/25/2014 • Link to this review
Had an appointment in May had some rain come down had to reschedule but once I rescheduled never showed up or even called to reschedule. Lady who answers the phone sounds like she runs a day care in the background so not really professional. Horrible Horrible Horrible.
Posted: 6/23/2014 • Link to this review
Though there are positive reviews here, I am starting to see some comments bubble up regarding vouchers. I recently bought a voucher for pressure washing from Amazon Local and called a couple times and left a message to set up an appointment. I waited a few days for a response that never came. I kept calling back and got the same message. Finally, I decided one last try and I would give up. Someone answered but she didn't sound like someone who typically answers the phone. I made an appointment for the date I wanted and they failed to show up between 3-6. Someone called at 5:30 saying they would need to cancel and that I would get a call back to reschedule. The call never came. Amazon gave me my money back. Not doing business with them again. The problem with these vouchers is they are given the money even if they never do the work. So why give good service to a voucher customer? The price was much lower than any I had seen so it's an obvious "take the money and run" situation.
Posted: 5/06/2014 • Link to this review
I am extremely satisfied with United. I did not think they were going to bring my carpet back to life. Honest Worker, Told me that I did not need a install of new carpet and they will have it looking fresh again. Proffessionals!!!
Posted: 12/22/2013 • Link to this review
BOOK JAMEL FROM UNITED CARPET PROFESSIONALS. He treated ALL areas of concerns, highly professional, on time, and great service. He explained to me how he will treat the stains and how my carpet can last long. Nice Job! The new family carpet guy.
Posted: 12/22/2013 • Link to this review
Tech called when he was in route, but he arrived before me so he waited on me for at least 15 min. I got caught in traffic, he was polite the whole time, I was shocked because I'm a understandable person who respect others time. I purchased a living social voucher for a pet package so I was mainly concerned about the odor, my house smelled so fresh, in carpet looked amazing. I was also able to get a appointment booked the same week, already recommended to friends THANKS!!!
Posted: 9/16/2013 • Link to this review
I had a kudzu voucher for $59. When I called to schedule an appointment, they wanted to charge an additional $5 for gas. I called them on it and said that nowhere was that stated on the voucher, they backed down on it. It took 4 calls to get them to finally get back to me to confirm appt. I'll admit that my carpet was in bad shape, but they were in and out in 45 minutes - they didn't move anything while cleaning - not even a pot with an artificial plant! They cleaned the rug on top of my carpet (which was fine with me); however, when I lifted up the rugs, the "newly cleaned carpet" was no where near as clean as the carpet underneath the rugs! Wouldn't recommend them.
Posted: 9/08/2013 • Last edited: 1/28/2014 • Link to this review
At United Carpet we strive for excellence. The majority of our business comes from referrals. We reviewed your invoice... The technician recommended an upgrade to a pet treatment because of the severe urine odor and pet stains due to two dogs and two cats. The client declined the treatment and explained that she was going to replace the entire carpet through out the two bedroom apartment. We would love the chance to perform the recommended pet treatment to meet your expectations.
AAAAA++++++ I Highly Recommend this company to be a good PROFESSIONAL CARPET CLEANING COMPANY.I was late and the carpet guy was polite/professionally dressed. He was quick and efficient .He did a good job cleaning MY PET STAINS AND THE SMELL GOOD STUFF LEFT MY WIFE BREATHLESS. I recommended these guys to all my police brothers and sisters as well. They were satisfied completely. These guys are TRUSTWORTHY AND HONESTMEN. LOW COST AND EXCELLENT JOB WELL DONE!!!!!
Posted: 4/24/2013 • Link to this review
Recently I had my carpet cleaned by United Carpet Professionals. They did a fantastic job cleaning my carpet and furniture. The technician was extremely professional and knowledgable. I referred this company to family and friends and they were very happy.
Posted: 4/19/2013 • Last edited: 4/24/2013 • Link to this review