I signed up for this company's services in 2015 after one of their salesmen came to my door. After repeated assurances that my service would not continue after the 2015 season, I signed up. I repeated my needs for the services to discontinue after 2015 to all other employees that I came into contact with. Much to my surprise, I received and was charged for two services in 2016. This company is refusing to remove the charges and one of their employees literally told me that "it is your word against ours." in concerns of a cancellation.
Area Norcross, GA
Cost Less than $250
Date February 2016
Posted: 3/17/2016 • Link to this review
I was referred to this company as a cheaper alternative to Top Turf. Unfortunately, you get what you pay for in our society. My house went under contract sometime in May of 2015, I contacted the company to cancel my future treatments and service shortly thereafter. I informed them I would use them as soon as I was able to find a new home. However, they treated my yard one more time in June. When I called the company to make my payment for May, they showed two payments of $38.00, but agreed to remove the payment for the June treatment. What a shocker!!! They didn't do what they said they were going to do. Furthermore, they have no record of my conversations. Now they are threatening me with a $38.00+$10.00 late-fee collection notice. Wow, I'm terrified. DO NOT EVER USE THIS COMPANY. GO WITH A TRUSTED NAME LIKE TRUGREEN OR TOP TURF. USE YOUR 10 YEAR OLD COUSIN'S LANDSCAPE OPERATION OVER THESE LOSERS!!!
Posted: 8/06/2015 • Link to this review
This is an update to my original review - We started out using them for full lawncare services and hardscape/landscape. We have since terminated our relationship. We used Unlimited Landscape for our lawn care, turf management, trees and shrubs, and finished a very large full landscape/hardscape job. The job was completed in August and there was still some outstanding items that have been yet to be completed even though they were paid in full at the conclusion of the job (it is now november). I have not been able to get a return phone call, text or email from the project supervisor for over 4 months. I also terminated the landscaping contract becasue they did not do a great job mowing, threw debris in my yard (actual garbage not just landscape waste), mutilated my front yard on two occasions (once due to a flat tire and once due to a dull blade), and did not show up on two occasions and refused to credit the account. The job that they completed in my backyard is beautiful, but I do not like vendors that do not complete jobs and avoid contact, especially when paid in full. The landscape/hardscape job was a very complex job that did turn out nicely and we are pleased with the work that they did complete. I am very disappointed with the work that was not complete and the plants under warranty that have not been replaced. There are too many other good service providers to get hassled with poor delivery and service.
Posted: 8/06/2015 • Last edited: 11/02/2015 • Link to this review
Unlimited Landscaping talked me into a fall fertilization of trees and shrubs. Being new to GA, I agreed because he said it is normal. The technician was suppose to meet me so I could watch what he was doing. When I arrived at the agreed upon time he was getting ready to leave. About 10 days later I noticed one of my shrubs starting to yellow and drop leaves. Over the next couple of weeks the bottom hhalf of the plant dropped all its leaves and showed signs of the branched dying. I complained and Unlimited Landscaping sent out a Customer Service guy who agreed the plant had lost its leaves and said it was not because of insects.He suggested we wait and see if it would regenerate the leaves. He came out one more time in April and agreed that the plant had not regrown any of the leaves but suggested he get his "plant guy" to look at it. The result was that the plant guy never came out and he stopped answering my emails. Unlimited Landscaping was just stalling and had no intentions of trying to resolve the problem they caused. They are not a reputable company and I would recommend not using them.
Posted: 7/10/2015 • Link to this review
Changed to this company after changing lawn care service who recommended them. Lost a lot of grass in backyard which is shaded part of day. Called company who sent manager out who took soil samples. Never returned and would not return phone calls. Also found their weed treatment to be poor compared to previous company.
Posted: 6/15/2015 • Link to this review
Peter the owner is nice and a salesman. He will tell you what you want to hear. Once he get s the business and you' paid him , he will not come back and fix anything under warrenty.or return calls. Run from these guys bad seeds.
Posted: 5/19/2015 • Link to this review
I thought I would try this company because they offered a good product at a good price. This was 3 weeks ago and no one has called or visited my house. Tomorrow I am canceling.
Posted: 4/08/2015 • Link to this review
Product ineffective and focused on racking up charges. Weeds continue to grow month after month; however, they would come out each month although agreed to come every 6-8 weeks. We will NEVER use them again nor refer them.
Posted: 1/30/2015 • Link to this review
Started with Unlimited Landscaping in April 2014 primarily for weed control of the Fescue in backyard. I stupidly stayed with them for 6 months. My yard actually looks worse now than when they started. At this point I'm confident they don't know what they're doing. They have a different tech come out every 3rd visit. A Service notice/invoice is left on door BEFORE they even walk into the yard and it always says the same thing: "Broadleaf weeds were found..it can take several applications to fully eliminate". Several times the notice has said the yard has a lot of crabgrass, when there was none. They must be using some really watered down product to save money because I watched them spot spray weeds and 2 weeks later the same weeds are thriving! I put a note with my last invoice that I needed to speak with them as I had concerns about continuing service. I heard nothing. Then one day they called and left an automated msg (2 hours before they closed) I called back to cancel and got their machine. I left a msg not to come, but they showed up anyways the next day around noon and a few hours later they called saying they just got my message. I had them aerate my beautiful front Zoysia this summer and they mangled two areas on a slight slope. They came back out and sprinkled a little bit of river sand and assured me it would grow back quickly - duh, no...Zoysia does not grow that quickly!
Posted: 10/11/2014 • Link to this review
I contacted this company and told them that I had a problem with a resilient weed that has a tubular root. I was assured that they could eradicate it. Two visits and I have a backyard full of broadleaf weeds. One visit was when a major rainstorm was approaching, the technician literally ran around the yard to complete it before the storm hit I called Adam and told him to cancel and he said there would be no charge. Next day the same technician came while I was away. I do not know what he did. He did not leave a statement detailing what services had been performed during last two visits as required by State law, even removed the sign on a stake.
Posted: 8/27/2014 • Link to this review
Took 3 weeks to get a quote for landscaping after one cancelled appointment and two no-shows. Multiple follow ups by email and phone before acknowledging an issue. Repeated attempts to get an install date over a 4 week period - never got not an actual date for installation. Weeks go by before hearing back from a phone or email inquiry. Very poor customer service. Person who finally came out to do a quote for 6,000 square feet of sod didn't seem to care much about my yard and spoke mostly of all of the other "big projects" he was involved with.
Posted: 7/14/2014 • Link to this review
Where to start.... They are cheaper than my old company, but they are very erratic. Sometimes, they call before they come out, sometimes they don't. Sometimes, they actually come out, sometimes they don't. When they don't show up, I feel that I am lied to about the reason. Right now, they are batting .333. They have only shown up once out of three times and they never call when they don't show up. I don't care for that type of behavior at all. Since I prepaid, I am stuck. They need to really improve or they will not have my business next year.
Posted: 7/03/2014 • Link to this review
I will NEVER do business with this company again. The workers are extremely rude and the customer service I received was very unprofessional. I have since stop doing business with this company and do NOT recommend this company to anyone.
Posted: 5/15/2013 • Link to this review
Unlimited has the landscaping contract for my HOA. They're supposed to mow, edge, trim bushes, & remove debris. They mow & edge, but I have trouble convincing them to blow away the debris from my patio & driveway. When neighbors ask them to trim the bushes, the crew boss tells lies about not having the tool or the tool being broken. Meanwhile, I see a worker using that very tool on someone else's bushes. I do NOT recommend Unlimited Landscaping!
Posted: 8/20/2012 • Last edited: 9/26/2012 • Link to this review
I contacted this company for a landscape quote, my call was returned within the same day. Peter was the gentlemen that returned my call and setup an appointment with me. Walked me thru the quote and process and how he works, i must say he and his company set high standards and expectations, that got my project done professionally and below budget . It has been over a year now and he came back to review the landscape and warrantied plants without me even asking for that to be done. These guys are dedicated and very hard workers for their customers.
Posted: 12/26/2011 • Link to this review