I used Todd to replace my water line from the meter to the house. He kept me up to date throughout the process and his price didn't deviate from his initial quote. The work was performed in a timely manner with excellent quality. When I asked him to come back to increase the water pressure he did so immediately without any issues. Would highly recommend Todd/Upshaw plumbing to others!
Posted: 2/04/2015 • Link to this review
I called Todd to come out and look at a leaky sink and two leaking showers. I wanted to install a different kind of sink bowl in my bathroom which we found would require a rare vessel drain part. The shower cartridges for the bathroom would also have to be ordered because the make was not of a well known type. The first day he came out he removed the sink and asked me if he should put it back on because we did not have the right vessel drain for the new sink. I said no considering he said he'd be back out in two days. I do have another bathroom I can use. I asked him if I'd have to pay another service fee because he didn't fix anything. He just removed a sink. He did remove the shower handle and diagnose that I needed new shower cartridges though. The next time I called I got a qoute with another service call fee. I had been told(which me and my girlfriend both remember) that there wouldn't be another fee. Once that discussion happened, getting him to come out seemed impossible. He told me to call other plumbers and get a qoute and that I did. After realizing he would be cheaper, I tried to get a qoute from him with all the fees and part costs and he said I should really just take my business elsewhere. So yeah, I paid $145 for him to take off my sink. I decided to go with the existing sink which the next guy charged me over $100 to put it on. I gave him a 1 star because I couldn't give him a zero. Todd seems knowledgeable but I couldn't depend on him.
Posted: 4/05/2012 • Link to this review
Vinny, I have read this over and over and can't get a full grasp on what actually initiated this bad review. In it you mentioned that I am knowledgeable, helpful, and "cheaper" than my competitors. Was it because I asked you to take your business elsewhere or the fact that there would be a charge for a second visit? I take pride in customer satisfaction as all the other reviews show and honestly this situation upsets me greatly. Let me sincerely apologize to you and your girlfriend again if I mislead you in any way to believe that I could come back to your home a second time to perform another 1 hour plus service call for the original $145.00. The trust that you may have had in me dissolved immediately when I quoted you that second visit and I don't care to work for someone who implies that I am lying or trying to take advantage of them. That is why I recommended that you take your business elsewhere. Again, I am truly sorry that it came to this and if you would like to discuss this again feel free to call me. 770-298-7811. Sincerely, Todd Upshaw. Upshaw Plumbing Service.
My hot water heater was out. I found Upshaw Plumbing through the BBB. Todd's over the phone estimate proved very accurate (within $15 of final cost) and he got the job done quickly and efficiently. He even let me ask questions and pick his brain while he was working.
Posted: 3/17/2012 • Link to this review
Boy I am grateful for the work Todd did. I have had a really hard time trying to find good trustworthy contractors and just felt I needed to write a review for UPS. If I need more work I will call UPS definately.
Posted: 2/09/2012 • Last edited: 2/16/2012 • Link to this review
We found Todd at Upshaw Plumbing through Kudzu. We needed a faucet installed in a shower. We solicited bids from several plumbers and Todd was the lowest by $75. He showed up on time and did a terrific job. I highly recommend Upshaw Plumbing.
Posted: 12/17/2011 • Link to this review
Todd with Upshaw Plumbing showed up today on time, was very courteous and professional, immediately identified the problem (bad thermal pressure release valve), fixed the problem within a few minutes, and charged a competitive price. What more can you ask for? I will use Upshaw again and recommended them on my HOA's web site.
Posted: 11/16/2011 • Link to this review
Todd came out to fix my sewage ejector pump. He helped me diagnose the problem over the phone, was honest and straightforward with his cost estimate, showed up on time, and got the job done right with high quality components. A great guy, a great plumber, I HIGHLY recommend Upshaw Plumbing!
Posted: 11/02/2011 • Link to this review
Totally pleased with Todd's install of my new dishwasher. Prompt, Polite and Knowledgeable. Perfect service call. This is the plumber to call when you need a professional.
Posted: 10/31/2011 • Last edited: 11/29/2011 • Link to this review
We had a leak from the upstairs bathroom that wasn't easy to diagnose. Todd was very diligent in finding the problem and making the repair all for a very reasonable price. I highly recommend this company.
Posted: 10/03/2011 • Last edited: 10/30/2011 • Link to this review
Shelby and Braxton were a pleasure to deal with. They left me feeling that I received the best value for every dollar spent. They finished the job in a timely manner with great quality.
Posted: 9/10/2011 • Link to this review
Todd gave me a quote over the phone and kept it. He saved his and my time by insuring parts were in or correct before scheduling the day of repair. I appreciated it a great deal. We are pleased with the repair and have recommended him to a friend.
Posted: 9/03/2011 • Link to this review
Todd squeezed me into his schedule the same day I called for a leaky temperature and pressure relief valve. He came out, checked for any underlying causes to the problem before quickly replacing the valve on the hot water heater. He did a great job in the tight space. He didn't mind me looking over his shoulder to learn more about it. The billing was straight-forward and very reasonable. He will definitely be my go-to guy for plumbing issues.
Posted: 8/12/2011 • Link to this review
We recently had a plumbing leak that Todd was able to quickly diagnose and repair, saving us a lot of money and hassle in the process. I can't recommend Upshaw Plumbing enough; he does great work for a fair price and is extremely professional as well. He also was able to fit us in to his tight schedule which we also really appreciated. Thanks again.
Posted: 6/13/2011 • Link to this review
Upshaw Plumbing is proud to offer a variety of energy saving sollutions from 1.28 GPM water saver toilets, Tankless water heaters to Energy saving traditional water heaters and more. Call today and start saving money!