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Urban Auto Spa

(201) 327-8660

785 State Rt 17Ramsey, NJ 07446   map »

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Quality is slipping, Customer Satisfaction bad, 1/24/2009

I have been using Urban Auto Spa for years. I was quite satisfied in past years. I have found their pricing has gone up, and quality of service has gone down. On the last two trips I paid $20.95... for a "Gold package". Both times my car console area was left in same condition it was brought in. Vacume job is poor. This time after their vacume job their workers brought in rock salt. Their were many workers in my car yet it looked as if my son did the job (my son can be lazy). I was offered another car wash at their expense. The drive their is about 15 miles away, so it costs me time and money. I felt as if the manager who handled my call, was being bothered by my call. Customer service there is lacking. I will take the "free" carwash and move my business to the new carwash on the 17 North side. The manage left me with a feeling that his workers did their job, and I was just a complaining person. Customer satisfaction = zero Very sorry to have to report this information. ps. the carwash itself is just fine.

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Reviews: 1

Quality is slipping, Customer Satisfaction bad

I have been using Urban Auto Spa for years. I was quite satisfied in past years. I have found their pricing has gone up, and quality of service has gone down. On the last two trips I paid $20.95 for a "Gold package". Both times my car console area was left in same condition it was brought in. Vacume job is poor. This time after their vacume job their workers brought in rock salt. Their were many workers in my car yet it looked as if my son did the job (my son can be lazy). I was offered another car wash at their expense. The drive their is about 15 miles away, so it costs me time and money. I felt as if the manager who handled my call, was being bothered by my call. Customer service there is lacking. I will take the "free" carwash and move my business to the new carwash on the 17 North side. The manage left me with a feeling that his workers did their job, and I was just a complaining person. Customer satisfaction = zero Very sorry to have to report this information. ps. the carwash itself is just fine.

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