I wanted to commend your company on the fine service we received today. Matt came and took care of the initial service, explained the papers that I had to sign and did a great job. Thanks for your good work in the pest control area. Sincerely, Elizabeth Van Laanen
Posted: 9/16/2013 • Link to this review
I had a problem with ants that had been transported via new pinestraw used in my neighborhood, so I called Urban. They sent out a technician the very next day. He was courteous, explained what he was doing, and actually sat down and spent time going over the contract with me. I have not seen a single ant since he sprayed. This is a great, friendly, effective service!
Posted: 8/01/2007 • Last edited: 3/23/2012 • Link to this review
I had a severe ant problem for many years. I swear my house was built on a ant hill. I used 4 different companies.They all made me sign a yearly contract. None of them could get rid of my ants.They would come and spray,the ants would leave for a week or so and they would come back.After 5 years I gave up paying for spraying. I did it myself with the same results. One year things got out of control.My wife was upset at me,the ants had control of my home and my life. While at the gas station one day I saw a fellow filling gas and I approached him to discuss my problem.He was very informative he talked about his approach to ant control and it was completely different then what other companies were doing.Even though his day was over he agreed to follow me home to look at my problem.He identified the ants (something no other company could do)explained his treatment plan and cost.The cost was half what the other companies charged and it was guaranteed for 6 months. One payment,no yearly contract. Now 5 years later and I am still with them.My ants are under control no longer do they run my household.I wish I could remember the fellows name who turned me on to the proper way to control ants. I believe he hurt his back and no longer works in the field.But he knows his stuff and I have recommended many friends and neighbors who have taken the service.
Posted: 5/01/2007 • Last edited: 1/02/2008 • Link to this review
I took the day off to meet with the service rep. that was scheduled to appear. no one showed-no one called-not even a call back or an appology-will not use again-would rather spend more money and get better customer service than use again---plus, the squirrels came back again!
Posted: 2/15/2007 • Last edited: 1/30/2011 • Link to this review
We have been using urban pest control for 6 years. They come out 2 times a year and spray. They reallly keep the bugs away. Also if we get any ants or anything else in bewtween the 6 nonths, they are happy to come out and treatt it free of charge.
Posted: 4/19/2006 • Last edited: 1/02/2008 • Link to this review
I have used Urban Pest Control for a year now. I selected them partly for the rates; they were cheaper than other services. Also, a neighbor has used them and liked them. They are always responsive when I call and send someone out within two days. The folks they send out have been courteous, friendly, professional.
Posted: 11/07/2005 • Last edited: 3/23/2012 • Link to this review
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