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User-Friendly Computing

505 River Street 
Santa Cruz, CA 95060
Phone: (831) 423-9653
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User-Friendly Computing User-Friendly Computing : Merchant Services, Santa Cruz, CA



Reviews
by lvmrc at Citysearch

Posted on Citysearch on 3/6/2011
Highly Recommended!
My husband and I first heard about User Friendly from a couple of our friends (one of whom has a local business) after we'd gotten to talking about how disappointed we'd been with our recent computer service experience with another company. \r\rFrom day one, our experience with User Friendly was terrific. They showed up on time, set our new printer, and took care of some nagging issues that the previous company had repeatedly failed to address.\r\rSince then, our family has had several computers, and each time we have had them come out or had done work at their store, we have been been very pleased. After our previous experiences with ""computer people,"" it is a relief to find a local company that's courteous, reponsive, and reasonable.\r\rOne more note: My husband and I read a couple of the negative reviews posted here. I can't speak for those people, but that's DEFINITELY hasn't been our experience. We HIGHLY recommend User-Friendly to all of our friends.
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by Rebecca95060 at Citysearch

Posted on Citysearch on 3/3/2011
Best Computer Repairs in Town!
I had my computer back to me the following day! I came in expected the worst, and they made me feel good about getting my computer taken care of. The location was really convenient (they're a few blocks off the River Street exit, coming from Scotts Valley where I live). The best part is, everyone was really nice. I was in panic mode when I went in, and left feeling really good after everything was repaired. Would definitely go back again. Also, Pam was really nice during the check in. She's so sweet!
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by JoeSay22 at Citysearch

Posted on Citysearch on 2/11/2011
Great service, reasonable prices
Was quoted a resonable price to have a pretty nasty virus removed. I was able to get my computer back the next day, and they charged for the time that they initially quoted. The staff was really nice, and they called twice to let me know how things were going. Very easy going experience.
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by brianjleonard at Citysearch

Posted on Citysearch on 6/4/2010
Worst Customer Service Experience
This is a long story essentially spent a significant amount of money replacing a motherboard in a laptop - turn around time on that repair was ok ~ 18 days.Did not have a chance to use the repaired machine for ~ 2 months - ran it for 3 hours and the motherboard burnt out again.Returned it immediately - was told they would see what they could do but it was only warrantied for 30 days.Waited 8 weeks - made multiple phone calls finally got a reply - they would do nothing. I asked what the initial burn in period for the repair had been - they did not know.I even volunteered to pay for a new motherboard if they would cover the labor - that had to be escalated to the owner. I will never do business with this vendor again and suggest caution and immediate verification of all work done by this shop.
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by Llobrega at Citysearch

Posted on Citysearch on 10/14/2009
My nephew does a better job
I think the title is self descriptive. They are overpriced and so completely technologically retarded that I cannot but amaze myself at their ratings. Of course seeing how little work they do in the shop it would not amaze me that they themselves wrote the reviews.
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