My dog was hit by a truck at 11.30 pm on a Sunday night. I felt so lucky to have this 24-hour clinic to go to. The doctor we saw (Kate Sippel) was fantastic, human, warm, competent, and (unlike the claims of some other reviewers) totally understanding of the fact that while I wanted to do the best for my dog, I was dirt-poor and wanted also to avoid unnecessary tests and expenses. My pup had some road rash, a fractured canine tooth, but was ok... and I felt infinitely better thanks to the care she got here. Even the nurses who were leaving for the night acknowledged me, saying "good luck". Highly recommended.
Posted: 3/01/2010 • Link to this review
The people are very nice each time I come here and any time I call. I have always found every VCA (well outside of SD) I went to with pets to be very friendly, professional and personable, while at the same knowing that I can go to any of their hospitals and easily transfer medical records. I haven't had a bad experience with these guys at all. In fact the last time I was here was because our family cat of 10 years had passed away. The people here were so loving and thougtful, even at 10pm, and were very sympathetic and helped me get through the technicalities of having him cremated. Even as I was sitting there for the only 20 minutes I was there handling everything, other customers were delighted at their service and how nice they were. I highly recommend them to anyone.
Posted: 7/26/2008 • Link to this review
VCA failed to communicate the degree of sickness my dog was facing. She spent several days in their care with very little communication from the doctors apprising me of her condition, this resulted in her passing at the vets office and not at my home. If I had know how sick she was I would have brought her home and let her go in my arms, surrounded by the things and people she loved, they never gave me the information necessary to make that choice. VCA Corporate based in Los Angeles is on the stock market and looking at the bottom line for their shareholders. If I had know then what I know now, I would have taken her to Pet Emergency Center in La Mesa
Posted: 5/31/2008 • Link to this review
If you have to take a pet to an after hours Vet ER, find another. Every time I have gone to VCA, I have been seen by Interns (or Residents), fresh out of Vet school, who write up suggested treatment plans of $1,000-$2,000.
Posted: 5/18/2008 • Last edited: 8/10/2008 • Link to this review
I have taken my cat to this clinic for several years for a congenital heart disease. The techs, as well as the vet I see, have been wonderful, very thorough, helpful, and friendly, and seem to genuinely care about my cat. My biggest complaint is that sometimes it seems to take an inordinate amount of time to get checked out (they're not always super organized). It is quite pricey, even for the less specialized treatments (blood tests, etc.). I think my cat has been so healthy for so long with this disease because of the the consistent monitoring and thorough treatment plan he's gotten at VCA.
Posted: 2/22/2008 • Link to this review
The last few times we have taken in our kitties for emergency treatment, the VCA in Mission Valley was extremely loving, caring and helpful. When one of my kitties passed away they helped me take care of his arrangements. Another time my kitty had to have surgery done and even though they didn't have a vet on staff to treat him they did refer me to another facility that could perform the surgery. The most time ever spent here was about 30 minutes unlike other ER rooms. What I liked most is that my pets were treated better than other ER's, even ones for humans and that my kitties information was able to be transferred so easily from other VCA hospitals around the state.
Posted: 12/18/2007 • Last edited: 1/02/2008 • Link to this review
I tried to have my baby boy puppy seen for his intense itching. The girl behind the desk stated an examination would cost $70.00. I would've paid but it would be a visual exam only further tests would be extra. I explained that my pup had hot spots, hair loss, and extreme itching. I put socks on his hind legs to prevent any further damage. She thought that was cute. I think they are money hungry.
Posted: 12/10/2007 • Last edited: 1/18/2008 • Link to this review
I took my dog in to be evaluated for cancer treatment. I was told that I should amputate her leg for a mast cell tumor and undergo expensive chemo treatments for her liver cancer. I was given a 4-6 month life expectancy. I got a second opinion from an oncologist at another clinic, and was told that radiation treatment was an 85%-95% cure for her leg, and chemo was ineffective on liver cancer. I followed the oncologists advice, and the cancer never returned in her leg. I changed her diet to support her liver, and she lived another 2 1/2 years. Why the VCA clinic vet never even mentioned radiation as an option and suggested ineffective, but expensive chemo is beyond me. Could it be because they didn't want my $$$$ going to another facility that could treat her cancer? If my dog was hit by a car in front of their facility, I would still take it to another clinic to be treated.
Posted: 9/23/2006 • Last edited: 8/03/2008 • Link to this review
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