I used Via Maid service for years. I can't speak to the really bad or really good reviews for them...but I think overall, their service is good. As with anyone, you need to be specific at to what you want them to do for you. I found that once you did that, they were fine.
Posted: 10/05/2010 • Last edited: 8/11/2011 • Link to this review
They did not do what they are supposed to do. They did not clean the home. Do not give them the business. You know the satisfaction of cleaning your own home the good feeling of knowing you did a good job. Same with doing a good job at your own place of employment. Well they don't do that. They are content with a poor job. Loss of future work/business is the only way to teach them.
Posted: 6/11/2010 • Link to this review
This company is truly one of the worst service vendors out there, and to make matters worse, you can tell they are posting their own reviews because all the positive ones are written the same way all the employees speak (incorrect, broken English--in particular, lack of past tense usage--see for yourself, only the one negative review and one of the positive reviews are written in correct English with correct use of past tenses). Cleaning job is terrible, don't even vaccuum under coffee tables, don't mop bathroom or kitchen floors, once left a key with a friend at my house instead of replacing in hidden location like they are always supposed to do, thus rendering my next service appointment by another vendor to be cancelled--very unprofessional. Have had to return to my home on multiple occasions because of shoddy work, once offering a reduction in the cost of the service which was not given until the next cleaning after I had to call them and ask why the current bill was unchanged. Also talk about their cleaning "team" but it is never more than one person. In fact, the company is little more than a lady named Ivana who mans the phones and leaves stumbling, broken English messages that are never shorter than 3 minutes long, a "Quality Control Specialist" which is a complete joke of a program, and a few people who actually clean. I could go on and on, but just trust a person who has never posted a review of anything in his entire life until now--YOU WILL BE DISAPPOINTED!
Posted: 10/07/2009 • Link to this review
I am writing this review just to let everyone know that what "expectthebest1" wrote is complete non sense. I call VIA Maid and ask them about the review she wrote and they told me that was not true. They told me that they cleaned the floor well, but she had contractors working and walking all over while they were cleaning. After they left, the contractors were still there working and did a mess all over the floor. They cleaned the baseboards but some of the dirty was not possible to clean without hurting the wood. The fans was also cleaned as promissed.The Cabinets were cleaned also, just some little dust was left. When she call to complain, they came back and did the cleaning as she request. Like I said, I am writing this review because I used them also to clean my house when I moved In and they are like she said, professional and eager to fit my needs and the consultant really knows about cleaning, as he explain everything for me. When their crew arrived at my house, they were professional and did an excellent job. So, I am happy to say that you need to call and check the company before you pass a judgement without listen to what they have to say. In this case, I call them and used their services as well and can say that they are not what this person "expectthebest1" said they are. Finnaly, I am please to say you can use them and you will get a great service. Marie White Atlanta GA
Posted: 10/02/2009 • Link to this review
Over the phone VIA Maid seemed professional and eager to fit my needs. They sent a consultant to view my home. He wasn't dressed in a uniform but none the less he walked around my home and spoke as though he was very knowledgable about cleaning and claimed he has "been doing this" a long time. However, he is not the one who does the actual cleaning. The crew that came while I was at work, rushed to the point that it looked like they hadn't done ANYTHING! The floors were still sticky, the ceiling fans were not dusted, baseboards half cleaned, cabinets not wiped as promised....one thing though...they did clean the stove well. It was so disappointing because this was a move-in clean and when I can the next morning with the movers to an UNclean house....it defeated the whole purpose!When I called within 24 hours to have it recleaned they quickly accomodated my needs, but when the crew arrived they made excuses about why something wasn't cleaned saying that it couldn't be cleaned....but when I was forced to clean it myself after they left...I CLEANED IT! Bottom line: don't use them....just pay the extra money and use Molly Maid or someone else.
Posted: 3/19/2009 • Link to this review
We had guests comming out of town on Dec 24th 2008 and I was busy cooking. I found VIA Maid Services thru Citysearch and call them on the on Dec 23rd 2008 . They set up the estimate and the cleaning for the same day. They arrive on time and did an excellent Job. The price was just perfect for my situation and I will start using their services regulary. Thank you very much VIA Maid Services ! Great price, excellent Job and a professional crew. M Smith Atlanta-GA
Posted: 12/31/2008 • Link to this review
I have an accounting company based in Georgia. I have used them for 4 years at our Marietta office I tried 6 other cleaning companies prior to that. The service is amazing the prices are reasonable and the staff all the way up to the owner Marx is the most courteous that I have ever experienced. I strongly recommend them!
Posted: 4/20/2008 • Last edited: 12/31/2008 • Link to this review
I am writing this review because I found VIA Maid Services thru CitySearch four months ago. I call them to get an estimate and they came to my house on time and explain in details everything about their cleaning and also ask me if I had and question. Then I call VIA office after the estimate to set up the cleaning and they booked my cleaning exactly the way I needed. They arrive on time for the cleaning with one of their quality control personel.The Quality Control man from VIA Maid services introduce their cleaners to me and did a walk thru my house and explain to them how I wanted the cleaning to be done. They did an OUTSTANDING job. After the cleaning, I was very please. At the end of the day, I receive a phone call from their Quality Control Department,asking me with I was please with the cleaning and if he could help me with anything. I wrote this review, because every friend that I recomended so far to them are completed satisfied and When I had any concern at all, they took care of the problem next business day. Thank you VIA for the Great job !!!!!
Posted: 1/11/2008 • Last edited: 12/31/2008 • Link to this review
I had exactly one cleaning service with this company, with the request at hire that I have every three week service on Saturday. When the time came for the second service (which was to be done on 04-28), when I called to confirm prior to the scheduled appointment, I was told by one of the owners that one of the cleaning people who was to have performed the service had an injury and that she, the owner, had no substitute. I then asked the owner whether she could either schedule me for sometime during the coming week or, if not, for Saturday, 05-12. I'VE NEVER HEARD BACK FROM THESE PEOPLE SINCE. While the one cleaning they performed WAS good from a cleaning standpoint, I would not NOT recommend these people from a customer service standpoint. I have since hired another company that meets my standards for BOTH cleaning and customer service.
Posted: 5/12/2007 • Last edited: 12/31/2008 • Link to this review
I too have had a great experience with VIA. I have been using them for 9 months and will be using them after I move. Additionally, I have recommended them to friends and coworkers. I must admit that I have only been called by QC once in all that time though. While I'm feeling a little neglected, if I had any issues, I would've just called.
Posted: 2/24/2007 • Last edited: 12/31/2008 • Link to this review
I have been using VIA maids twice a month for over 5 years and have always enjoyed their service. They do an excellent job and are always friendly. The best part is that their quality control person calls after every cleaning to ensure that everything was done to your liking. If you are looking for a good house cleaning at a decent rate, call VIA.
Posted: 2/22/2007 • Last edited: 12/31/2008 • Link to this review
I have used VIA Maid Services when I moved in to my new home and they did an excellent job. After the cleaning was done, their quality control department called me to make sure I was satisfied.Also some of my friends used them and loved their services. Thank you VIA Maid Services !
Posted: 1/28/2006 • Last edited: 12/31/2008 • Link to this review