Had both Don and Kendall to come out for pigeon removal. They charge a little over $400. However, 2 to three weeks later, the pigeons were still coming. Called Valley pro and got the run around. twice they didnt come out and the work is suppose to be a 10YEAR WARRANTY. Just this week called Valley pro again because one of the wires came off because of the wind. My husband couldnt get a call back. They gave a fake owner name when my husband asked to speak to the owner, when they are the owners. Don hung up in my husbands face when he asked about customer service and said they were too busy to come out. Will report them to the Better Business Bureau.
Posted: 5/12/2012 • Link to this review
ValleyPro Pest has been really wonderful! They are very understanding, easy to get a hold of, quick, and meticulous. I sublet to someone who gave me bed bugs and caused me to get in trouble with my landlord. ValleyPro Pest was really helpful in handling the whole situation - satisfying my landlord's ridiculous demands and paperwork - and they did it all with such kindness! The exterminators dealt with all of my paranoid questions patiently and were very willing to come out and double-check everything to put me at ease. Their customer service and the high quality of their work and thoroughness made them SUCH a deal. I highly recommend them to anyone with a pest problem! Call them ASAP!
Posted: 10/01/2011 • Last edited: 10/08/2011 • Link to this review
I reached out to several companies and decided to use ValleyPro for an outdoor ant issue. Best rates in town, great communication, easy to reach, was able to schedule quickly. The owner eased my concerns re: a safe solution for my pets and I (during pregnancy). He made sure to communicate this with the rep who acknowledged my concern & the safety of the treatment he was utilizing. Our rep onsite, Don gave some of the greatest customer service that I've seen in a while. Very professional, thorough and detailed - I can't say enough great things about this entire experience. I wish I would have called sooner.
Posted: 6/15/2011 • Link to this review
On the evening of 5/7/11, I came home to find bee activity outside and inside of my home. I called ValleyPro and spoke with Kendall. He responded that he'd be out within the hour. He did arrive and said he treated/killed the bees. He charged me $295.00 and verbally told me I had a 30 day guarantee. Anyway a few days later I noticed bess in my bedroom. Most of them were dead, but some were still alive. So I called Kendall and he said he would come back out. I do not know for sure if he did because I work full time and he never followed up with me. It has been almost 3 weeks now and I am still getting bees. Kendall has ignored my last 3 phone messages and will not call me back, even though his voice message states he will call back within the hour. I am so very dissapointed with his company and would never ever do business with them again. I paid $295.00 for a job that is below satisfactory, and the fact that I cannot ever have the courtesy of a call back is totally unacceptable.
Posted: 5/27/2011 • Link to this review
Came out the same day I called. Took my concerns for the safety of my small grandchildren and dogs seriously. Removed 2 wasp nests outside and sprayed for roaches in and outside the house. They are very detail oriented and were happy to explain what they were using. Definitely would recommend this business on their service and price. I also liked that they took pride in their business!
Posted: 5/14/2011 • Link to this review
I usually don't do reviews but after my experience with Kendall I just had to write this! I came home one evening and happened to see a lot of bees (in my opinion they were a lot) so I saw the reviews ValleyPro got on here so since I didn't know anywhere else to turn. Imagine my surprise when Kendall answered his phone at 8:30pm! I was simply expecting to leave a voice message and have my call returned perhaps 2-3 days later. He was very nice & professional and the best part about it....he was here the next day at the time he stated he would be. He even adjusted the time to be here before I had to leave for work. When he got here he knew exactly what was the concern was and got RIGHT to work. The whole process took less than 20 mins and I'm just blown away by the promptness, professionalism, and knowledge Kendall showed. Just proves there are still companies out there that remember what good business ethic's consist of! Thanks Kendall!
Posted: 5/04/2011 • Link to this review
Yes I was asked by these guys to do a review for them and I am glad to do it! I had a some serious bee activity and when I went to check it out, I found out there was a huge beehive on my shed. I called a few companies only to find out they couldn't come out until the next day or in a few days. I called these guys and they were out the same day and got rid of the beehive and I haven't seen a bee since. Glad to recommend these guys!
Posted: 3/20/2011 • Last edited: 4/18/2011 • Link to this review
My bee problem was taken care of quickly with a call to Valley Pro. The guys are quick, professional and courteous. I recommend them to all my friends and family and they also only have great things to say about these guys.
Posted: 3/16/2011 • Link to this review
Don has the know how and ability to deal with all our pest problems and as an added bonus is one of the nicest guys I've ever met. He'll do you right!!!
Posted: 3/06/2011 • Link to this review
Thanks Chris, Don can't help but be a quality technician, and I also think he is one of the nicest people I have ever met too. He will love to hear that you appreciate his service.
I've been trying companies for a little over a year and a half. I just found these guys they had a great price so I had them come out and they were so polite. It's been months and we're still clear.
Posted: 2/24/2011 • Link to this review
Thanks for the kind words Angela. We're glad that your house is still clear, that's the goal of our monthly pest management program. See you next month!
They were very imformative and did a terrific job. On time and very pleasant to talk with. Such a pleasure to deal with and i would reccommed them.
Posted: 2/23/2011 • Link to this review
We take alot of pride in being on time. We try very hard not to over book our days so that we can always make it when we say we will.
I use valley pro for my monthly pest control and they are great. They come on time every month and are always friendly.
Posted: 2/21/2011 • Link to this review
Thank you for the kind words. Call us if you have any pest problems, your service is guaranteed and we want to stay on top of things!
Being in real estate for over 25 years, one of the most important aspects of my job is my word. When I refer a person or company I know they will be treated great and happy I referred them. I have known Kendall Torrejos since the mid 90's and I would highly recommend his company! He not only is professional and courteous but he is a quality person!
Posted: 2/18/2011 • Link to this review
Thanks Tom. I'm glad to have a positive comment from a highly respected Arizona Professional.
Our services are inspected and approved by the State of Arizona. All ValleyPro Technicians are required to take continuing education classes to improve their knowledge of the current events and how to react in the field.