Our Saltillo floors look great. We still cant believe the difference you company made. Thank you.
We wood like to thank you for the hard work you put into our flagstone flooring. Not only did it lighten up dramatically but the finish you guys put on there has really made the floors stand out. We have gotten many compliments on how the shine looks on our floor. We will make sure to call you guys for the maintenance so it stays looking nice.
Cave Creek, AZ
Tell Smiddy the grout looks great. Thanks for a job well done. I will use you in the future.
Darrel, you went above and beyond! We couldnÂ’t believe how much work you guys were putting in. The finish looks great. Make sure you send us some more cards so we can give them out to our friends. Thanks.
Thank you for the extra effort stripping my Saltillo floor. You getting down and scraping the different scuff marks from my grand childÂ’s scooter, after stripping the floor really made the difference. It really came out nice and even in appearance. Thanks again.
Prompt, courteous, actual cost was lower than was quoted, results were fantastic. What more could I ask for??? If you choose not to use their service because there is a "better deal" elsewhere, you'll probably be calling them later to clean-up after you have used that cheap "bait and switch" business. I'd refer anyone to them.
My fiance and I had the same issues as the person below! Worst nightmare, stain on our newly painted walls, baseboards, carpet and appliances, sloppy work, sealer and stain are now chipping off after only a few months and we've been told we need to rip out and redo all our tile to make it right. Owner and workers came back several times to "fix" the problems by giving us two restaurant gift certificates and several return visits to restain and reseal the areas they missed. This only made our floors darker and blotchier. Owner and I agreed to have some of the monies returned to us, but only paid half and now refuses to pay the other half. Again, stay away from Valleywide Stonecare! This company is a disgrace to customer service.
Posted: 1/03/2014 • Link to this review
I purchased a voucher to have my tile and grout cleaned and sealed. The picture on the ad showed Saltillo tile, which is why I bought it. When Darrell came to my house, he told me they don't cover Saltillo for that ad, and that that picture wasn't really Saltillo (though that pic is on their website, under the title ‘Satillio') and offered to do the job for an extra $800. He showed me before pictures of floors much worse than mine, with amazing after pictures, and assured me that he would do a great job The friend present when they came to clean was told he couldn't go in to look, during or after, as the floors were wet, so he paid Darrel, who seemed to be in a hurry to get out. The next day, I was dismayed to see the awful job done. The tile and grout are unevenly cleaned and coated, with grout from grey to black, and tile with white residue and scum, some shiny and some dull. All the corners had not even been touched, with dust buildup still there. The white tile in the bedroom was smeary, and chalky, with dark patches of dirt that a wet finger leaves a trail in. A piece of masking tape was still stuck to the floor in the middle, near one of the grimier spots, apparently ‘sealed' , too, if the floors actually were. Honestly, the place looks like someone used an old mop or carpet cleaner with dirty water to slosh around the middle of the room, not even bothering to pretend on the edges. I will follow up if they fix anything.
Posted: 11/05/2013 • Link to this review
Used a Buy-with-Me coupon to have 1100 Square Feet of tile cleaned and sealed. They had a small problem and needed to reschedule, but offered to do an extra room for the inconvenience. They came the next day and quickly and throughly cleaned all the area I wanted cleaned. I would recommend their service if you want your tile steamed cleaned.
Posted: 9/08/2011 • Link to this review
This company came in to redo our Saltillo after the first company didnt do the job correctly. Valleywide was confident they could repair it and now a year later we still have damaged tile and they dont return calls. Their ad says BBB Reliable but if you check the BBB they have an F rating and are not member of the BBB. SCAM! They do not stand behind their work and so not return calls/ CHECK THE BBB if you doubt this posting. They are also not licensed by the ROC. The ROC says they need to be and they say they dont. We have a hearing coming up so we will get the final ruling and post it. Lots of professional tile people in town. They are not one of them.
Posted: 7/20/2011 • Link to this review
This company was hired by a maid service who damaged my brand new travertine tile custom built shower by using a harsh chemical that left streaks in the tile. Valleywide Stonecare, a sub company of Phx Carpet Cleaning, assured me they could fix the damage by honing and buffing it out & then resealing. Suddenly, they arbitrarily decided they would not do the thorough job promised & rather then honing & buffing as arranged, they just went ahead and sealed over it. This was a costly mistake as they sealed in the damage, making it even harder to return to its original condition. The shower looks significantly worse than it did immediately following the damage. When contacted to fix their subpar work, the owner personally insulted me and attempted to get me to okay ripping out my tile and destroying the shower and my bathroom wall, rather than just doing their job & fixing their work. This has been one of the worst experiences I have ever had with a company of this nature and would not recommend them to my worst enemy
Posted: 7/14/2011 • Link to this review
A maid service destroyed some tiles in this customers shower by cleaning with the incorrect product. We suggested honing as the customer states to fix the problem. It was decided by the maid company that it would be good to try a less costly procedure of using an enhancing sealer on the effected tiles to see if that fixed the problem before spending the much larger amount for honing. Customer reluctently agreed and we went forward trying to save the maid service money if it could be done. This customer then contacted us 5 months later to give a bid to them to submit to the maid service for the more expensive honing service so she could force them to do the additional work. At this point I stated that they should look for some other company to do the work because I didn't want to deal with maid service that once again wouldn't want to pay to have the correct service completed. This she took as a personal attack on her.. Ie why I have to respond to this review. Please look at all our other reviews and you will see that this negative review is in the minority...
The 1/2 off Kudzu deal was fantastic and the Valleywide Stonecare team was very friendly and efficient and did a great job. My first experience purchasing an online Kudzu deal was exactly what I was looking for, quality service at an unbeatable price.
Posted: 6/26/2011 • Link to this review
Valleywide Stonecare did an excellent job cleaning and restoring our 7 year-old porcelain tile and grout to like new condition. The technicians were professional and polite. We were very pleased with their work ethic.
Posted: 6/03/2011 • Link to this review
Trying to maintain the floors the way I like them has become more time consuming then I can handle. I wanted to work with a company that could provide me with the level of customer service that was exceptional at a reasonable price. I called Valley-wide Stonecare because of their good reputation. I can tell you, I will continue to use them to do all my floor maintenance. Darrel and his team are reliable and take the time to provide you the best quality service! Thanks Darrel!
Posted: 5/14/2011 • Link to this review
Darrell came out and cleaned our tile - he was very friendly and professional. Our tile hadn't been cleaned in 10 years and it looks great now! I'm amazed at how clean it is now. I am very pleased with the service I received.
Posted: 5/10/2011 • Link to this review
Darrell came out with his partner today and cleaned all the grout and tile in the house. They also cleaned and sealed the roch and flagstone on my fireplace. Everything looks awesome. Would definitely recommend them to others looking to have their floors cleaned. Thank you!
Posted: 5/06/2011 • Link to this review
I used the 1/2 off Kudzu deal and had my tile and grout cleaned and sealed today. Thought it sounded like a good deal, but I had no idea what a good deal it was. Darrel and Justin showed up exactly on time and did an amazing job. My floors look like new. I am so pleased. Hope to find this deal again in a few years, but even if I don't I'll be calling Darrel again. THANKS!
Posted: 4/28/2011 • Link to this review
* By Appointment Only