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Valvoline Instant Oil Change

2 star rating 2 Reviews

(770) 338-7706(770) 338-7706

1340 Lawrenceville Suwanee RdLawrenceville, GA 30043

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Reviews

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Don't go here unless you want to be yelled at!, 2/14/2014

If I could leave zero stars, I would. I had the same experience as another reviewer had on Google+. The Big Woman literally started screaming at me because I was pulling into the bay. She shouted... STOP! I WILL GUIDE YOU IN WHEN I AM READY!!! Well maybe she would have been ready if she wasn't yacking on her phone. I called Vavloline customer care and they gave me the District Manager's name. So I called him to complain as well. His number goes straight to voicemail and his voicemail box is full. Really? I can't get thru to the local store either as their number is always busy. Could she really still be talking on the phone. I am 100% positive there are better places to go. You talk to customers and provide clear and accurate instructions for the procedure. You don't shout at them! This women needs to be fired! She has zero people skills. It concerns me that the same women did the same thing to another reviewer over eleven months ago and she obviously hasn't been retrained properly and / or fired. Do yourself a favor and go somewhere else!

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Need to work on customer service, 12/15/2011

Young guy did not add enough oil in our car and acted like it was our fault?? No manager on duty and poor service.

Displaying 1-2 of 2

Reviews

Valvoline Instant Oil Change - Lawrenceville, GA -  TheyCallMeTheBreeze

Reviews: 5

Don't go here unless you want to be yelled at!

If I could leave zero stars, I would. I had the same experience as another reviewer had on Google+. The Big Woman literally started screaming at me because I was pulling into the bay. She shouted STOP! I WILL GUIDE YOU IN WHEN I AM READY!!! Well maybe she would have been ready if she wasn't yacking on her phone. I called Vavloline customer care and they gave me the District Manager's name. So I called him to complain as well. His number goes straight to voicemail and his voicemail box is full. Really? I can't get thru to the local store either as their number is always busy. Could she really still be talking on the phone. I am 100% positive there are better places to go. You talk to customers and provide clear and accurate instructions for the procedure. You don't shout at them! This women needs to be fired! She has zero people skills. It concerns me that the same women did the same thing to another reviewer over eleven months ago and she obviously hasn't been retrained properly and / or fired. Do yourself a favor and go somewhere else!

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Valvoline Instant Oil Change - Lawrenceville, GA -  feelthelord15

Reviews: 3

Need to work on customer service

Young guy did not add enough oil in our car and acted like it was our fault?? No manager on duty and poor service.

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