If I could give this business no stars I would. I bought a living social voucher for this company back in January. It is nearly impossible to get an appointment with them. The nearest appointment was May 22. All appointment must be made online, no phone calls are taken. After my appointment was made, I received confirmation via email that I was booked for May 22 at 1pm. As May 21 approached, I did not received a confirmation or phone call confirming my appointment with Rocky. Emails were left and phone calls were placed. No response back. May 22 came and no one showed for my appointment. I left an email, no response. I called the main number 30+ times. No answer and you cannot leave a message . Finally I get a phone call from, Carole, stating that she received quite a few phone calls from this number. I explained to her how upset I was, how rocky has not showed, no emails were returned and I took off of work to have my home cleaned TODAY. She said she had no record of the appointment. I told her I had an email confirmation from her company that my appointment was booked. She said there was an error somewhere, she cannot get anyone out and that she sold over 2000 living social deals. Obviously carole and Vegas sparkles is incompetent in running a business and practicing any form of customer service. She refused to refund me and said I needed to deal with living social. BEWARE of this company. They are thieves.....
Posted: 5/23/2012 • Link to this review
Our online software sent an email confirmation to both of us but did NOT actually create the appointment. I tried to explain that to you that this advertising campaign was very stressful as I was told to expect 300-400 sales and got 1,630 sales. I was answering phones today like I do every morning and saw that you had called 3 times so I immediately called you back. I had no one available today ... they were already at their second jobs and I refused to pull a cleaner from one customer to handle someone demanding a cleaner. Your husband went online and saw there had been a cancellation for Friday - your home will be cleaned and I will expect an apology and retraction. We've been in business since 2004 and until we ran Living Social we had a excellent business reputation - might have been that customers wanting a cleaner have different expectations versus those using a $29 coupon who expect miracles within 3 hours.
* 24-Hour Service Available