I do a lot of marketing and bartering and get offered free hair services all the time and refuse simply because I LOVE VSS Salon. Katie is my stylist and she always does a great job on hightlights and cut. She listens to exactly what I want. The atmoshphere is fun and relaxing. I love to catch up with the girls in the Salon. They also have majot sales on products! I have been a client for two years. Check the FB site for specials deals!
Posted: 11/19/2011 • Last edited: 11/27/2013 • Link to this review
The website says" full highlight/lowlight/color $90!! I did not receive a base color I told her I did not want one, only highlights to blend with the brown natural color. The 'contract" did not mention any of the these extra services nor did Layla go over them maybe it was in the fine print... even if it did your website says it includes all 3> I did not request or know I received a glaze if I did I was not aware as the stylist was not talking after the price discussion. You were not there nor was Veronica. You should clearly state on your website this price is for highlights only...lowlights, color, glaze is extra. Also you told me the coupon for Layla was for a very inexpensive highlight for teenagers only. I beleive Alpharetta housewifes are your target market and the ones reading your ad in the newspaper. This should clearly be stated otherwise it is deceptive advertising. You are very clearly running a bait and switch advertising campaign on your website and ads. You did not offer to fix it you said the owner would have to look at it, after my experience it is understandable that I do not wish to return and will go to V9 to get my hair corrected and where I can pay that money for a full seasoned stylist. This problem could have been handled when we spoke on the phone but you chose to handle it defensively and accuse me of lying. What could possible be my motivation?
Posted: 12/21/2009 • Last edited: 12/23/2009 • Link to this review
Holycowgirl, There is no bait and switch. The 90.00 is for a highlight and a base color. The 70.00 coupon is for a 60.00 highlight only with no glaze, no base color and a discounted hair cut of 10.00. You where charged 125.00 because you wanted to go for a look that involved a highlight, lowlight, base color and a end glaze! This is a four step color process. Our stylists consult and write out on the chemical waiver exactly what look we are going to create and the exact price of that specific agreed upon look before we start the service. Its impossible for any salon to stay in business if we used 50.00 worth of color product on your hair, charge you 90.00 and pay our service providers 45% of the service. We do have low priced highlight services but yours was a specialty look with a four step color process. You emailed and called 20 days after you where here and after I let you know about our 3 day return policy, I was still trying to accommodate you with a free touch up or what ever else that was going to make you happy.
I have been going to see Michelle for almost 5 years now and have to say that I have never had a bad experience. I walk out of there feeling beautiful everytime. She actaully listens closely and gives you exactly what you want. Also she will give you her real opinion.
Posted: 10/26/2009 • Link to this review
I have been to Veronica twice. She does an AMAZING job. Last time I went in, I wasn't to happy with the outcome but I called the next day and they were MORE than accommodating. They saw me right away and between Anya and Veronica, my hair turned out exactly how I wanted it. As for the last review, this is the only time I have ever reviewed an establishment, and I can guarentee I am an authentic client. These women are friendly and make you feel welcome. I recommend VSS 100%!
Posted: 2/17/2009 • Link to this review
I was so excited to go to this salon after reading the reviews on Kudzu, but was extremely disappointed! I explained that I wanted two process highlights and cut but the stylist explained that I only had an hour and fifteen minutes booked with her and she would "do what she could" in that time! It was horrible. I called back to see if I could come back and get the highlights fixed because my roots were extremely crooked and uneven. I called four days after my appt but the salon said I could only come in up to two weeks and there wasn't an opening before my two weeks were up so I would have to pay. Needless to say I didn't go back. Just read Veronica's rude response to someone else's complaint and you will see what you are getting in to with this salon. Also notice that most of the reviews are by people who only reviewed this salon and haven't reviewed anything else, which makes me think the employees are creating a bunch of accounts and giving themselves reviews.
Posted: 2/12/2009 • Link to this review
Roswellchick, I am the owner Richard. I would love to get in contact with you. We strive off of five star customer service from when you come in to when you leave and forever after. We have a policy that if you do not like your hair or if you feel something is wrong with it that the stylists that did your hair calls you back for a quick consultation and then a rebook with the proper amount of time. Not one of our guest cordinators was ever trained to say "you could only come in up to two weeks and there wasn't an opening before my two weeks were up so I would have to pay" I would never train my staff to say such a thing. We have 8 full time stylists and are very very accommodating under any situation, whatever it may be. Im sorry but this looks just like a review that was left for BOB STEELE on your profile. Please contact me asap @ firstname.lastname@example.org
First time to VSS and wasmore than impressed with service, products and results. Have very difficult hair and it was perfect when I left. No reason to search for better when the BEST has been discovered. Looking forward to coming back!
Posted: 1/25/2009 • Last edited: 1/27/2009 • Link to this review
I hadn't gotten my hair professionally "done" in a long time. Turning 40 has been the catalyst to getting me back in a Salon. A co-worker recommended VSS and I knew it would be a financial sacrifice to check it out. I showed up as a walk-in one day in December and asked if I could be helped within the hour. I told them I was fine with a Junior stylist. I was blessed with Anya. She is truly gifted and has a great personality to go along with her gifts. I felt safe in her chair. She began the process of color-correcting my hair and she spent all the time it took to finish me up before a show I was going to perform that night. I came back for a second visit recently and she was just as consistent in skill and in being personable. I am grateful for the quick turn-around she has provided my hair. The Salon is welcoming and hospitable, and VSS people are a team. They communicate with you one-on-one before anything is started. There really should be no surprises the way VSS conducts their business. I hope I have said enough to convince you that Anya and VSS are worth a try.
Posted: 1/15/2009 • Link to this review
I called Veronica Stone Salon and Kaycee, the receptionist was the most pleasent person I have ever spoke to. When I went in, Katrina was my stylist. My heavey blonde highlight has NEVER looks sooo good in my life. She was personally trained by Veronica Stone and is the best stylists I have seen anywhere so far in Atlanta!
Posted: 1/08/2009 • Last edited: 1/27/2009 • Link to this review
I went there for the first time.I just read the reviews and took the appointment.Customer service is great,I love the salon environment everybody are so nice and I love my hair cut.I will never go anywhere else...Thanks Katrina u gave me great look ...my husband love my hair cut.....
Posted: 11/21/2008 • Link to this review
The Salon is the best. Veronica is extremely knowledgeable, professional, highly skilled and friendly. The staff and assistants are always professional & very helpful. My hair has always been long, but has grown thinner with age. Veronica and I had a consultation about how to address this with hair extensions. At first I was skeptical, but they are amazing - no one can tell. My husband loves them. I have the full, thick and longer hair I had 15 years ago. Veronica also does a great job with my highlights and cut and is open to my thoughts, suggestions and concerns, which we discuss at the consultation prior to the work starting. She is the best and I would highly recommend her and her staff. And if your interested in longer, thicker hair - ask about extensions.
Posted: 11/12/2008 • Link to this review
* By Appointment Only