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Village Eye Works

1 star rating 2 Reviews

(480) 607-0775(480) 607-0775

10625 N Tatum BlvdPhoenix, AZ 85028

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Business overview

Reviews

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Buyer Beware!!, 4/30/2016

In need of the highest quality lenses, I found The Village Eyeworks thru Varilux.com. They do have a large selection of frames. I decided to purchase 2 pairs totaling $2100.00. I was not informed of... their "store policy" of 50% up front and was asked to pay the entire amount. Unfortunately, over a period of 4 months I was never provided with any wearable lenses. I could not see clearly in either pair. They were wavy and made me nauseous. I was told that I would get "used to them".., not the case! So this merchant has my $2100.00 and has refused to issue me a refund even though I have no wearable glasses & no merchandise in my possession. I have spent the last four months filing complaints with my credit card company and now am filing a formal complaint with AZ Board of Opticians. The ironic thing is that I spoke with 3 other reputable opticians in the greater Phoenix area and all of them stated that they would never keep a client's monies in such a case. Unethical, unprofessional merchant... Buyer Beware!!

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Buyer Beware!!, 4/30/2016

In need of the highest quality lenses, I found The Village Eyeworks thru Varilux.com. They do have a large selection of frames. I decided to purchase 2 pairs totaling $2100.00. I was not informed of... their "store policy" of 50% up front and was asked to pay the entire amount. Unfortunately, over a period of 4 months I was never provided with any wearable lenses. I could not see clearly in either pair. They were wavy and made me nauseous. I was told that I would get "used to them".., not the case! So this merchant has my $2100.00 and has refused to issue me a refund even though I have no wearable glasses & no merchandise in my possession. I have spent the last four months filing complaints with my credit card company and now am filing a formal complaint with AZ Board of Opticians. The ironic thing is that I spoke with 3 other reputable opticians in the greater Phoenix area and all of them stated that they would never keep a client's monies in such a case. Unethical, unprofessional merchant... Buyer Beware!!

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Displaying 1-2 of 2

Reviews

Village Eye Works - Phoenix, AZ -  NLTaylor58

Reviews: 1

Buyer Beware!!

In need of the highest quality lenses, I found The Village Eyeworks thru Varilux.com. They do have a large selection of frames. I decided to purchase 2 pairs totaling $2100.00. I was not informed of their "store policy" of 50% up front and was asked to pay the entire amount. Unfortunately, over a period of 4 months I was never provided with any wearable lenses. I could not see clearly in either pair. They were wavy and made me nauseous. I was told that I would get "used to them".., not the case! So this merchant has my $2100.00 and has refused to issue me a refund even though I have no wearable glasses & no merchandise in my possession. I have spent the last four months filing complaints with my credit card company and now am filing a formal complaint with AZ Board of Opticians. The ironic thing is that I spoke with 3 other reputable opticians in the greater Phoenix area and all of them stated that they would never keep a client's monies in such a case. Unethical, unprofessional merchant... Buyer Beware!!

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Village Eye Works - Phoenix, AZ -  NLTaylor1

Reviews: 1

Buyer Beware!!

In need of the highest quality lenses, I found The Village Eyeworks thru Varilux.com. They do have a large selection of frames. I decided to purchase 2 pairs totaling $2100.00. I was not informed of their "store policy" of 50% up front and was asked to pay the entire amount. Unfortunately, over a period of 4 months I was never provided with any wearable lenses. I could not see clearly in either pair. They were wavy and made me nauseous. I was told that I would get "used to them".., not the case! So this merchant has my $2100.00 and has refused to issue me a refund even though I have no wearable glasses & no merchandise in my possession. I have spent the last four months filing complaints with my credit card company and now am filing a formal complaint with AZ Board of Opticians. The ironic thing is that I spoke with 3 other reputable opticians in the greater Phoenix area and all of them stated that they would never keep a client's monies in such a case. Unethical, unprofessional merchant... Buyer Beware!!

Project Details

Sub-standard & kept my monies

Area Phoenix, AZ

Cost $1,000 - $2,999

Date October 2015

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